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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PLAN WAS NOT UPDATED

Hi, I was previously on the $120 90 day, Unlimited province wide calling, Canada Text, 4GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my ca...

Resolved! Adding a second SIM card to my original account

I couldn't find a link to order a new SIM card for a second phone under my original account. Is it possible to manage more than one SIM card under my original account or do i need a new account for every SIM card? Thanks! --jsfx3

Resolved! New Plan

Hi, my plan was ending Sept 18. I wanted to go for the 90 day $120 with province wide talk, unlimited global texting, and 2gb data. I added it to my account a few days prior Sept 18th, but I'm now still being charged the same as my first plan for the...

On and Off use of SIM and PM

I bought the sim, and am using DATA only 1GB for 30 days on a "pay as I go" basis. So shut off all iphone references to he assigned phone number. I assume the sim will not work after 30 days and be "silent". I will be leaving the country for 7 months...

Public Mobile APN setting not working on LG G4

My LG G3 was working fine with data but I upgraded to LG G4 and used the same below APN and it is not even connecting to data. I have data enabled and every setting seems to be correct. So if someone can help. Name: Public MobileAPN: sp.mb.com Proxy...

Resolved! Can't log in. [Generic Error (+ General Koodo porting issues)]

Hey y'all, Just switched to Public Mobile from Koodo a few days ago, and I've been loving it so far. I was looking for the cheapest and best 1GB plan around...and as it turns out, that's PM's 2GB plan, haha! That aside, I've encountered a few little...

Resolved! PROBLEM ACTIVATING SIM

I am trying to activate my SIM. I have chosen a plan and try to submit payment, and keep getting the following error message:Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. I...

Resolved! Mobile Network Issues - No Internet - Vancouver

Are there ongoing mobile network issues in Vancouver, BC? I have phone service but no data for the entire day (09/18). Anyone else having the same issue?

Re: Free unlock codes for Samsung Galaxy S7/S7 edge

my IMEI 3**************** need network code

Resolved! Plan not activating

I have just switched my plan from speakout to Public Mobile. I have a Sony Xperia Z3. I can make outbound calls, however, I cannot text, receive calls or use data. What do i need to do to activate the plan?

carte sim

Jai commandee une carte sim public mobile depuis plusieurs jours et aucune livraison a domicile je n'ai re¢u.et je me demande pourqoui?

Resolved! Re: unable to receive calls or text

I also signed up with Public Mobile last night, coming over from Speakout and attempting to port my number. I can do outgoing calls and texts; however, my number hasn't actually ported over. Incoming still goes to my speakout sim, and I can't receive...

Resolved! No Service after plan renewal

My plan was supposed to reset today, and I would've been going from the old 6GB plan ($140/3mo) to the new $120/3mo plan. For whatever reason, it didn't accept my auto pay this morning and I had to pay my plan manually. Since then, I haven't been abl...

6.95 fee for vouchers? 40$

How do we avoid this?I don t own a credit card and PM does not accept prepaid credit cards.It just doesn't feel any cheaper ... wandering

Resolved! Auto renewal

Hello, I have selected the auto-renewal payment option and I was wondering what happens if the plan I selected at a certain price point is not longer available. Will I be paying the original price that I signed up for or would the system automaticall...

Resolved! Auto payment renewal no text or phone calls but data work

Hi PM,changed to the 90 day 120$ plan on renewal date.It looks like not enough funds were taken off.I have data but unable to make or receive calls or text.when I look at the payment history it doesn't look correct.i removed sim and replaced it back ...

International Phone calls

I paid an add on of 400mins for international and I tried calling and automated response tells me that I don't have talktalk!!!!!! What does that suppose to mean? I think PM a joke ! If I can't call my relatives yetbi paid for the service then yeah i...

Resolved! My phone doesn't work; no service????

Resolved! Network Outage?

My phone has no service right now. It was working fine about 20 minutes ago when I sent a text. I tried restarting my phone to see if it would help, but nothing. It's definitely not a phone issue; I checked another family member's phone and they also...

Resolved! how can i reduce data usage?

Hi, I joined PM yesterday. I think, I didn't use data much but data usage in my account shows me that I have used 14MB. I turned off wifi assist of my iphone and send and recieved imessages through data, checked e-mails, but didn't open attatched doc...

Reactive my account please

I have topped and changed the plan since service been suspended at renewal day which can is today, but still not back to active, please help

4G vs LTE vs 5G

You know this sounds kinda funny, that 2g was GSM, 3g had many variations, CDMA, WCDMAthen 4G, then LTE, now 5GWonder, if 5G is essentially LTE, or a variation of LTE, or a separate entity within its own right

Why is my local call considered long distance?!

Hi, I'm new to Public Mobile, just switched over from Fido yesterday. I live in Vancouver, BC, have an area code of (778). I made a few calls this morning already, no problem. But when I was trying to call a local store this afternoon, I got this aut...

Account disabled

Went in to make my payment and my accounts disabled, it' was fine last months? Not sure why it's disabled... Now my phone is not working, because there is no money on my account. How can I fix this ASAP?!Thanks for your help

Refer a friend link

Hi,My plan no longer shows the refer a friend link. I used it once before but can't find it anymore. Any particular reason? Who should I contact?Thanks.

I AM TRYING TO PURCHASE MORE DATA, NOT WORKING

Hello Community, thanks for your help the last time out. Right now, Im stuck again. I paid $10 for 200mb and I dont have it. I really need assistance, Im out of data...please help guys

Issue with Plan Change-over, Didn't Work

Hi,A few months ago, I changed my plan and set it to start on the next renewal date. This morning, however, my old plan renewed and my "Future Dated Plan Changes" box with the new plan information vanished from my account. Not only that, according to...

Incoming calls no sound, Outgoing calls unstable

Hi, I have sent emails a few times to request the solution for this issue, but I received no proper response, so I decided to post my issue here. I ordered a SIM card from PM, and activated successfully with 6 GB for 90 days plan with Autopay.My phon...

Can't receive calls after port from wind

Hi I've ported my number from wind a couple days ago. I can' receive phone calls. I can receive and send text and can make phone calls. What should I do?

Resolved! Unable to activate account

Hello, I am a new Public Mobile user and cannot activate my account: My username and password don't work and cannot login into the community and ask my questions - I have verified my email account (*******@gmail.com) and the verification went thr...

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