[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Any other ways to save (without getting lower $ package) ? Looking for suggestions.
Hello Fellow PM members! Any other ways to save (without getting lower $ package) ? Looking for suggestions. Here are my details so you see what I have set up for myself and if you find it useful for your own set up: Fall 2016 Promo, $38/month (autop...
An update from Dave: what we’ve been up to!
Hello Community, It has been a while since I last posted an update on the issues we faced last November and many of you are wondering what we have been up to. The team has been hard at work: we started by listening to your feedback and analyzing ...
Resolved! AutoPay Reward error
I notice that my account received the wrong amount for the AutoPay reward on 90 day plan. I received $2 instead of the exepcted $6. Is this a known issue ?
Resolved! Suspended? Enough funds in account but cannot reactivate?
So this is the second time this has happened. Everytime it renews, it comes off my credit card, but somehow fails to actually renew. It's getting VERY annoying. Anyways, funds are there if PM staff can reactivate. Cheers (and hopefully this bug can b...
IMEI number not recognized
My phone is samsung galaxy s6 edge and the IMEI number I entered to check whether I can use this phone with Public Mobile services, it says number not found. How can I find out whether my phone will work?
Can't access self serve
I've recieved an email giving me my login information for self serve, whoever, when I go to enter it on the login page, I get an error message saying my login failed. Can anyone help with this?
Cant activate account - Visa issue
Hi, I ordered my sim card, received it, and am now trying to start my service. I am porting a number from Bell, and live in BC, cCanada if it helps at all. I get ot the point of entering the billing info. I am certain it is entered corect because I h...
Good Friday holiday service
So today probably isn't the best day to be doing this, but I moved two more lines from WIND because my parents were complaining about the bad reception lately (it was fine before). They don't use data so this new $25 promo is just perfect and they st...
Data Stopped Working
I signed up for the 12g for 3 month promo plan and my data stopped working all of a sudden. I logged in and checked my plan and under add ons, it doesn't state 12g data, nor does it show my data usage, unlike my friend that signed up for the same pla...
Resolved! Data consumption order of prescedence
Hi, I'm a Rogers customer seriously considering switching to Public Mobile and am curious about the following scenario: I plan to regularly purchase the 90 day plan with 6 GB of data. I also intend to purchase the 1 GB data add-on. Any unused amoun...
Resolved! Account suspension
I have a friend who is considering the Public Mobile service. He takes long vacations (6 months or more) from time to time and would like to take advantage of the generous account suspension feature. Before recommending the service, I just want to ...
Resolved! Long distance on the promotional 12gb plan
Hi,I am on the 12GB Data/90 days plan. From my plan details, i see that it includes Unlimited Provincial Talk.Yesterday was the first time i called a number starting ith 519xxxxxxx, it prompted me saying that this is a long distance call and you will...
Resolved! Canada 150 plan ?
Was wondering if PM could do a plan for Canada's 150th birthday ? Call it the Canada Plan (or something to that effect)? Same deal as the fall promo (unlimited province wide calling, global texting, 12GB data/90 days, $120/90days - discount for aut...
Auto pay setup, but failed to renew
I have auto pay setup, but it sent me a text messaging saying that Public Mobile did not receive my payment. My account is now suspended and my phone or mobile internet just stopped working. I have called my credit card issuing bank, they told me the...
plan change, number changed, nothing is working now
Hello, So today I had to change my plan from a 30d plan to a 10d plan with just provincal talk. just temporary since I had some extra funds in my account, and I had changed my phone number as well for personal reasons.. but now nothing is working.. w...
Resolved! No service even after payment???
I payed for my 90 plan and my iPhone says I have no service???Please help!
Public Mobile removed money from my credit card even though transaction failed and has not returned
About a month ago I attempted to sign up with public mobile with my credit card. This transaction failed twice. I recieved nothing for these failed attempts, although my credit card was charged both times for a total of approximately 300$. I contacte...
Got plans for Easter long weekend..?
Hey Community, I wanted to wish you all a happy Easter for those who are celebrating, and an amazing long weekend! I hope you enjoy, cherish, and have lots of fun!! Feel free to share any plans you might have for the long weekend. Cheers, Jer...
Iphone 6s not receiving calls
Yesterday i set up my iphone 6s and could receive calls as well as make them.Today i realized that i wasn't receiving any now, although i can still make calls. I can't seem to find a fix for this. Everything else is working except for my MMS, i dont ...
Resolved! Which plan and or add on's?
Hi Folks,I am a new kid on the block and my needs may be somewhat different than most. I have done some research in the community but do not seem to be able to find information that is pertinent to me. So here is my situation and questions.I am a r...
Resolved! 4G stopped working - only connects to 3G
Good Morning, I would like to preface this by saying that the 4G on mine and my wifes phone was previously working with no issue. I havae also verrified the APN settings are correct.Basically - at some point in the last few weeks both mine and my wif...
Resolved! Refer a friend
Hello,I signed up for Public Mobile in Nov 2016 and referred someone right after. I signed up for auto pay. It said I had a credit of $3 for the referral and $6 for auto pay. However in Feb 2017 I paid $108 (-$6 x 2 Auto pay reward, from the November...
Resolved! US roaming
If I purchase the talk text and data add on do I also need to purchase the long distance us calling add on? How does roaming work? I want to make sure I don't come back with a huge bill
Unable to afford this week, will it effect my rewards?
Hello everyone,I had alot go on this month and ultimately cannot afford to pay for my service this week, however will be resuming my service the following Friday. I'm concerned that my loyality, referal and community rewards will be affected by this....
Resolved! Does anyone know how to change dialer
I have a iPhone 7 plus was wondering how to can I change my default dialer to Truecaller does anyone know here would be a great help guys
Tagging a MOD
First off I want to start by saying it is great to see so many people helping others out on the forum. With that said I am starting to notice this more and more the last little while, where the respondent(person trying to help) is tagging more then ...
Resolved! could not receive any incoming calls for new account
New account. port number from chatr wireless. Since it doesnt have account nunber I only enter pin number. now it only can make the phone call and cant receive any incoming calls. what I can do?
Resolved! Sim doesn't work after changing sim & unsuspending my service
Hi all, I'm not sure why but my data doesn't work after changing sim card (after losing my old phone) and unsuspending/resuming my service. Could any mod or anyone direct me to a mod that could help? (or is it that my Oneplus 3T somehow doesn't work ...
Resolved! Invoices are missing all the time !!!
Hello,For now, i didn't receive any invoice!!!!Unfortunately, i forget to ask 3 months ago and now i need that and also the new invoice for today when the plan will be renewed.How can i obtain the old invoices and why all the time the invoices aren't...
Resolved! I was charged twice on April 8
My account was dormant. When looking at past payments. May had 10 day plan and purchased 25 $ voucher. It expired! Then April 8, was charged 15$ for 10 day but my intent was too switch too monthly. I was then charged 15$ and 27$ on same day. This exp...
