[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! My freedom plan renew coming on 3rd july
If I move to public mobile today I mean on 1st then I don't have to top up my freedom account anymore. Reason. I am asking because of porting issues that's majority of fm users having when moving to public mobile.Also I have a community forum account...
Activation Error Resulting in No Account Access
Just want to share some useful information on an activation bug that results in no account access. A friend had that happen twice in two account activations earlier this week. After fixing the problem, Mary was kind enough to explain the bug and th...
Autopay credit
Hey all,I think there was some sort of error during my initial port in and setup of one of my accounts. I ported two lines in, and set autopay on both. On one, the $6 autopay credit was applied. On the other, it wasn't. Any way in particular that I s...
Resolved! So I made the switch from FM to PM but
Am I still able to use my FM service provider within the 72 hours phone number transfer(if I got that gist right) or am I able to use PM soon? I will be going out on canada day tomorrow and would like to have at least a service provider active for th...
Travelling to Niagara Falls
Travelling to Niagara Falls on Sunday. Will I get charged long distance?
Is there a $40 for 4GB plan promo going on now?
I tried playing around on the website however I could not get the discount. Is there a promo right now?
Porting problem - no incoming calls
After having portability incomming calls stoped. All calls goes to voice mail though data and out going call is working. Its been 24 hours still its not solved. Please solve it else give me my money back, its really urgent.
Resolved! Department of Dumb Questions???
A couple of weeks ago I had a problem on the port from Freedom, but everything was resolved quickly.Fast forward to today, I just received a text from Public saying... "Public Mobile here. For unresolved complaints about your wireless service, you ca...
Renewed plan but no service
I renewed my plan this morning and the PM cellular service doesnt work.No calls no texts no data can be made or received
Account suspended - autopay with late balance
My sister in law who I converted over to PM a couple months ago had to wait until mid day today to put funds on her account. i guess in the processing last night it marked it as suspended, and when I go in to deactivate, it only gives an option of us...
Resolved! HONOR 8 FRD-L14
Hey there,Need to know if this device works on PM.Huawei Honor 8 FRD-L14 (Cannot find this model from "Will Your Phone Work", so ask back to you guys) Technology 4G LTE Mobile Frequencies: GSM 850 / 900 / 1800 / 1900 MHzWCDMA 850 / 900 / 1700 / 1900 ...
Credit Card error when activating SIM (transfer from Freedom)
Help~~~ I noticed many others have this problem as well. I searched for solution but it seems only MODs could help from their side. I sent private messages to two MODs but no responses. Probably due to high volume of backlogs. Since Freedom mobile ...
Transferred From Freedom and did not get the right plan
@MarieHelene_L@CS_Agent Hi, I just ordered the plan to transfer from freedom mobile and did not get the plan that was stated. I selected the correct options to my knowledge when i avtivated. 90 days, Unltd Talk (province), International Text, 6gb. Bu...
Resolved! Not receiving text messages after US Roaming expires
Hi,1. Could you fix my account, I am not receiving text messages anymore after my us roaming expired last night! (I can call and send text, but not receive texts, even from PM subscribers). 2. How do we prevent this from happening? Since you can't te...
LTE not working
I am trying to use my data through the LTE and it is not working...please advise. It is working for my apps but not for my internet....
Received the Public mobile activation details in my email but no sin card or self serve access
Hi, I'm really confused, and I just paid for Freedom to public mobile transfer. I received an email saying my self serve account has been created, but I can not log in with the email. I paid 134.40 and I can not of the benefits on the phone because...
Changing my plan
My phone has been activated already but i have no features added onto my actt..the money is still there for the plan I have chosen just no features
Late SIM
After 15 days I emailed PMI customer service to report the SIM never arrived. Next day it appeared. I'm unable to register the SIM on self service. June 12th I was told my old account information would be removed so I could register without an issue...
Resolved! Unable to activate, can't select new number or port my number
I'm trying to activate my SIM card and port my number over from Freedom Mobile but there's no region available in the drop down for a new number and I get the 'alternate phone number regex help' error when I try to port the number over.I've tried IE,...
12 GB / 90 days Promo - still no extra 6 GB after 72 hours of activation?
Hello, I took advantage of the current promo offered to Freedom Mobile customers and ported my number over to Public Mobile 3 days ago. I still haven't received the 12 GB / 90 days on my account and it has been more than 72 hours (the promo says the ...
Resolved! Looks like Rogers in game to 50$ 4gb plan
Rogers is offering 50 for 4gb unlimited Canada wide minutes and text. Caller ID and small voicemail storage. Also comes with roam like home.
Roaming problem in US
Hello I recently purchased US roaming add-ons (bundle and data) and confirmed that I have the add-ons in my account page and from 611 calling. I'm currently in US and I can't use any of the networks available in San Francisco (AT&T, T-Mobile or Veriz...
Prorated refund for porting out?
Let me start by saying I don't have any plans to leave PM, but I always considered the 90-day plans to be a disadvantage for us, because they might make it hard to leave. I'm just wondering if someone was to port out from PM when they are 10 days int...
Resolved! Need to change E-Mail associated with Self Serve Account to access account
I forgot my password to my self serve account and I'm trying to reset my password to access my account. I am not receiving the forgot my password e-mail and I believe it's because when initially registering for my self serve account, I put in the wr...
Resolved! Porting problem - no incoming calls
@Shazia_K I have sent you a private message about my daughters phone- the number port is incomplete, she cannot receive any calls. Please look into this as soon as possible. Thanks.
Happy Canada 150!
A day early, but Happy Canada Day (or Dominion Day as we used to call it) everyone! What is everyone doing to celebrate the best country in the world? What is Public Mobile doing to celebrate (hint*hint*nudge*nudge).
Change plan
I am 2.5 weeks new new public mobility. I just realized that I chose the wrong plan and would like to upgrade to a new plan(more expensive one). Is there a way to change the plan now and don't lose the original 90 days payment?
Resolved! I was question
Im trying to call my old carrir koodo mobile to talk about my bill how do i get a hold of them if everytime i call the koodo 1800 it says welcome ro public mobile im staying with public mobile i just need to talk to a person from koodo about my previ...
Password Reset
Hello, I forgot my password to my public mobile account. However, when i try to reset my password and clck the email public mobile sent me after. I always get a screen saying: Sorry, this page has a time limit which has expired. Please re-enter the o...
Resolved! Forgot to add text
I just signed up for a 90 day plan and forgot to add unlimited global text. Can someone help with how to add this to my current plan?
