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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is it possible to change the method of payment?

When I first signed up for Public Mobile, I wasn't able to set it up with AMEX. As a result, I had to prepay with my Mastercard. It was only after I created my account with Public Mobile that I was able to change the method of payment for the auto re...

Testimony After Support

Hello All, I just wanted to say thank you to @Shazia_K for solving my problem after 15 days without support. She have resolved my issue by changing my plan to the $120/12gb/90 days and resetting my billing cycle and porting my number from TELUS witho...

Resolved! This service quality is not for me. Cancel and refund please

Having no voice services since service upgrade with no clear line of sight on how you will fix these problems makes me think that this type of service is definitely not for me. I will rather prefer to pay a premium for a reliable service than to p...

Still no service after 17 days

I signed up on Nov 18th and had problem registering and porting to TelusI've sent support and mods all messages About a week and half ago @Saray_O attempted to help me and said everything should be good in 24-48 hours @Saray_O is not responding to my...

Resolved! Need help getting full service

Hi Community Members, I'm new to Public Mobile and went through all the necessary step in activating my new account. However, I don't have full service, i.e. I can send out text and make outgoing calls, but cannot receive texts or calls. I've read th...

Data stopped working out of nowhere

I haven't changed anything in anyway. Not at my limit, reset my phone, network settings, ejected sim card, etc. iOS10 on iPhone 7, everything worked great until about 2 hours ago. Any ideas?

When good time to change to PM...

I have ordered a SIM card. Should be here near end of week. Am wondering if anyone knows when things are back to normal after the fall promotion? Am with Virgin now but would rather switch to PM when wait-time is normal to port from Virgin to Public ...

Transferring my phone number

I have signed up for public mobile and an error is showing when I try to transfer my phone number:``We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.`` Can I please receive some assis...

maybe PM should hire more people.. clearly understaffed!

I still want to be excited about PM but as of today my resolve is wearing thin. Maybe a mod can let me know when messages from November 30th will be answered. Paid 120 dollars....no service no support. what to did I pay for?

Porting from Fido not working

Hi, New to the forum and looking for help. I attempted to port my Fido # and it said that the change was successful. The number ported, however, the problem is I can't get incoming calls on my Public Mobile SIM. Surpisingly, my Fido SIM is still work...

Resolved! I am happy but scared

Hello everyone: Its just me, I believe feeling this way....Thanks to GOD, that everything working well with me and so far so happy with PM. I have no problem right from ordering sim to activation and then proting my number from Koodo. I have been fo...

Day 10 NO REPLIES on porting number

I got an error message when I tried to port my number 10 days ago. It told me to contact PM directly which is what I did. I still have no word from public mobile on porting my number. Any mods that can help? This is getting ridiculous as I've sent m...

Incorrect Data addons Info at - https://publicmobile.ca/en/on/plans

Hi Shazia, The following data seems out dated and please update ASAP. @Shazia_K https://publicmobile.ca/en/on/plans_____________Data250MB for $10 and 500MB for $15. Any unused data will roll over to your next cycle. It must be changed to the current...

Old Sim Card Still Active

I ported my number from Fido to PM. Both of my Sim cards are working, what should I do?

More new MODS!!!

I see two more mods that have been registerd in the community today!! @Tony_T and @Amanda_C welcome and thanks for coming on board to help our the users here!! I am sure you are busy so we will hear from you later!!

MODS PLEASE HELP!!! Thought we had issues resolve but STILL having problems with the service! HELP

@Mary_M helped me last week with getting my account activated and working but it seems that we have encountered another glitch. Calling is working and so is the data but alas texting is just not working at all (cant send or receive texts). I follo...

Interesting Observation

I have noticed that Shazia_K is around fixing problems and posting which is a great sign. With a few of her posts I am noticing that there was no account number provided during port or incorrect IMEI number. I am wondering how the backlog would hav...

Resolved! Failed to add US Roaming

Hello I travelled to US on Nov 27 for a week and added the basic talk US Roaming on the same day. My service provider changed to AT&T, however I was unable to make any calls during my stay in the US. Is there any way I can get a refund? Secondly, I ...

Resolved! Day 15 and porting still not successful and no service (#6708-4823)

@Shazia_K @Jeremy_M @Mary_M No update on ticket (#6708-4823) opened on Sunday 20-Nov morning. I sent a reminder to the mods (Shazia) last week and today morning but haven't heard back. 15 days and still porting from Chatr is not complete and I payin...

Has Public Mobile support always been this bad? 19 DAYS - ACCOUNT STILL NOT WORKING!

I had an issue where my account was suspended on Nov 18th because the credit card on file was invalid. On Nov 19th I made a payment to the account to reactivate it. The payment came off my card, but my account balance was still $0 and I couldn't reac...

Resolved! Account activation request has failed

Hi I have taken a new public sim and tried activating it today. I have the below issues.Can someone please help me on this. 1. I have received the welcome email but unable to login to my account 2. I have registered for the plan at the time of acti...

Resolved! So what happened to the fall promo plan?

My plan just got renewed and it still keep the same old plan. what happened. Any1 has same problem?

Current Balance Gone?

I had $24 dollars in my current balance, I logged in today and now it's all gone. My account is suspended, and I was going to use that $24 dollars with a $100 voucher that I was going to purchase today, so I can reactivate my plan for the $120 plan. ...

Another Website Bug

Hey something else I just noticed If you add someone to your ignore list, you can still see their posts Unless the ignore has a different function than what I expected

Got a phone call from Public Mobile

Did anyone ever get a phone call from Public Mobile? I just got one and they asked me for my service provider's name so they can properly transfer my number.

Resolved! Number not ported from Rogers - Waiting for over 2 weeks

I've been waiting since the 20th for someone to port my number from Rogers. I've done everything I can to get this resolved, but the PMs to the mods are still unread, and support requests are unacknowledged. Hoping to get some attention paid to this...

Long distance calls

Good day, I just renewed my plan on December 2nd, 2016 and since the beginning I'm unable to dial any 819, 438, 514, 450 numbers. I had to add 200 mns of long distance to use my phone and I have a province wide plan. Can you please fix it because I d...

Resolved! Issues with Activating Sim Cad

Thanks

Koodo phone number is not ported since November 12th , please help

I have activated SIM since 12 November and did PM to mod but looks like they are very busy. Also fill up online form. Not sure what to do .

Re: promotion honoring request

Thank you @Luddite, I hope a moderator would be able to help, i just messaged a moderator this weekend, I believe there is just a handful of people and they must be very busy. @Jeremy_M, could you also look at my plan activation/phone number porting?...

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