Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good day all, Just wondering. I switched (so I believe on Thursday. lol). With the Public Mobile SIM I can make outgoing calls. But I only receive messages from iphone people not any android peeps. (Just realized this may be when wifi is on). I...
Hey everyone... I noticed this past week that people porting from Wind and Koodo are having issues with changing their numbers. If you recall, these customers are asked to first setup a temporary phone number and to then initiate a port through their...
Hello, I have just ported my number from rogers to pm, but I can only make outgoing calls and texting and using data, can't receive incoming calls. Also, I can't log in into my account, which I just created my account last night. Please look into the...
It's been more than 24hrs and the porting still has not been completed. I've sent private messages with my info to 2 mods.Can someone please look into this.I understand your backlog has increased with the promotional offer. But I am getting billed an...
Ok, so I sat down in front of my computer with my friend to help him sign up for Public Mobile. I did the typing, he did the watching. When I got to the page where you fill in all of your contact information and passwords pins and referral informatio...
Hello, It seems the port is complete, and I can make a voice call. I cannot access the website. Can you share some points? Thanks,
I am posting this as a reference for ex-Telus users. I have been a 12 years Telus loyalty, moved to PM three days ago. My iPhone 6 plus is still locked to Telus, but after a port, there has been no problem to use, - call/receive, SMS and use of data....
I have two phone numbers, say PM number is 7781234567 and Rogers number is 6047654321. Can I port my PM number 7781234567 out and 6047654321 into my PM account simultaneously to the same plan? If so, how would I go about doing it?
This is an Asian device: Asia: HTC One + back in 2012. The subscriber never had data before. I have a hard time confirming if it will work on Telus' network. I can't pop in my iPhone SIM card because I don't have a nanosim adapter for the device. Is ...
Sorry if this has been mentioned before, did a search and didn't find anything. Why doesn't PM allow us to paste passwords for Self-Serve? We can paste passwords for Community. I use a password manager and not allowing us to paste defeats the purpose...
Hi, Im new to the PM community. My problem is the following - I can send messages and call on my device, but cannot receive either. I have a redmi note 3 - the phone has been verified compatoble with PM via IMEI. I have the $120 plan which includes d...
No offense to the people behind Public Mobile, but they still haven't figured out why my ported WIND number can't receive incoming messages. I tried changing messaging apps, manually entering the APN setting, and restarting and taking off the SIM car...
As per a suggestion from another user in another thread who thought we needed some positive experiences posted, I am going to try and get this going as I have two very recent successful ports. So with all the negative experiences getting posted beca...
Yesterday, I set up a new account and chose to transfer my old number over from Fido. My payment for the120 days plan has been processed too. However, for some reason, I am only able to make outgoing calls and use the data. I cannot receive anything....
I just activated my sim with PM and since then I was not able to receive any phone calls. It has been like this for 7 hours now. Can anyone help me plz? Data and outcalls are fine.
Just throwing this out there @Mary_M et al. Can we have some sort of general update on the numerous activation issues? It would be nice to know what is going on and have some timelines for when we can expect fixes, who to contact, if we should contac...
I am trying to get back my old number I had with Koodo onto my now active PM account.When I go to phone number change it wants me to enter an alternative phone, which im not sure what they mean, I've tried my new and old number, and even an alternati...
@Shazia_K can you assist with this please? I have Personal Messaged already, and multiple days without a phone is not the easiest thing to do.
Do I need to cancel my old carrier my self or it will cancel by it self when I transfert my number to PM? (Come from Fido). Thx
So I could'nt get Hangouts SMS to send an MMS APN setting were all correct . So I tried the default sms for Google and everything works fine now.The 6P is on the latest 7.1.1 Androis Beta. Has anyone had success with hangouts SMS sending a picture?
Yesterday I ported my number from SpeakOut Wireless to PM. No issues at all. In the "name" field I entered my full name exactly as originally registered with SO.For "account" I entered my SO phone number (10 digits).For "IMEI" I used the IMEI code fr...
Long story short, I was on the bell network in Calgary AB and switched one of my 2 phones over to koodo. I did speed tests side by side and the koodo phone was way slower. 112M vs 37M but I though ya what ever its cheaper so who cares. so now I found...
Hi all, My plan ended on Oct 30th (120-day). I have autopay enabled through my cc and before the 30th I had set my plan to change to the $120 12gb fall 2016 promo upon renewal of my plan. However, my cc was maxed so my service was temporarily suspend...
Visa debit did not work for me when I tried to activate. I bought vouchers to use instead. Once I put in the vouchers and got to the end of the process... I got very odd message. It says I successfully activated and couldn't activate at the same time...
Hi Everyone. I just got my phone up and running with PM. I was with koodo before this. I noticed that when I put in my koodo sim card I would get and LTE connection but when I put in the PM sim card I would only get 3d connection. Had anyone exper...
Please help me. I just ported my number from CityFone last night and now i can call out but no incoming calls are coming in. Just goes straight to voice mail. Incoming texts are also not working.Data seems to be okay. Please help, i depend on my phon...
Are you guys going to be implementing Googles new RCS platform for advanced messaging? You'd technically be the first carrier in Canada to do so....
A friend is planning to port over his business cell over to PM from Bell. Just wondeing if we should hold off, or go ahead with the port? I have become a little worried after reading about all the people having issues with porting and the possib...
Hi all, I've just ported my number from Telus earlier today. I can receive and make phone calls no problem but I can't seem to receive any text messages. Any ideas for fixing this? Thanks.
Requested to ported my Zoomerwireless number to PM on Wed night, got the PM sim working for txt, data and outgoing calls instantly, but can't receive phone calls, thus far.Sent private messages to Mary a couple of times. Nothing back.Please help. @M...
