Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Folks, Another update from my side about PM's reception in the secluded area of Niagara on the Lake (NOTL) and Beamsville. Got good coverage throughout Beamsville, Lincoln and the surrounding areas where most of the wineries are located. Earlie...
I recently had a discussion about the fact that I have no service with Public Mobile: I was advised by a PM member that my phone device was flagged lost/stolen and to go back to the store where I purchased the iPhone 5S.Well I did that and it turns o...
I have completed APN setting but my mobile data is still not working.
Today I tried to top up my account with 120 dollars in order to reactivate my service (I was away for about 3 months or so because I'm an international student). The problem is that I was charged 120 dollars to my debit card but no such amount of mon...
I was mistakenly given the 90-day 4GB plan when I renewed when I wanted the 90-day 6GB plan. I had 90-day text and talk as well. When I was given the 6GB plan just now, my texting was taken away. Can someone help? Thanks
My current 90 day plan is still less than 45 days. It says "If you have used less than 45 days of service, we can either: (1) credit you the difference between your existing rate and the new rate for a plan with the same options or (2) update your ex...
HI I'm your client, my sim card cannot working. how can I get a new one?
I was just billed four times, on each number, for my payment. How do I get this corrected?
Apparently there is an issue with the Note 7 batteries; recall expected: Note 7 replacement
When I activated my Sim card, the on-screen instruction told me to start a new number first if I am porting from Koodo. Nowmy old Koodo number -- not working.my new temporary Public number -- working. Do I have to do anything to port my old number in...
Waited for my account to roll over today so I could get 6GB plan, but instead of the switch I got a message saying account suspended. WTH?
Hello,Facts:1. 48 hours since requested SIM activation online,2. received confirmation of activation;3 new unlocked LG G3 from Koodo4. no connection yet after read all related info in Community, verified phone compatibility, sent email to PM Cust...
Hello, trying to to activate my new SIM card with a new number but stuck at the "select region" drop down. Tried on multiple browsers on different machines but the box is always empty and can't get past that to activate my card with a new number
As my luck would have it, my phone died just after I switched to PM.I guess as a repair they changed out the motherboard (or maybe just replaced the phone) but I now have a different imei than when I registered my sim.The sim is already installed and...
How come the voucher i purchased at Jean Coutu on the 27 August 2016 is not being accepted and what do i do?I keep getting this message when i try to add this payment to my account:Unfortunately, Voucher # could not be added. Please verify the Vouche...
Hello!I am new to PM. I started off with a 30 day plan to make sure I was satisfied with the service. Just before my 30 were complete I changed my plan to a 90 day plan and signed up for auto pay. I have a note on my account that says "Your base p...
Emailed Aug 25, 2016, confirmation of email received, no response or adjustment to dateDid you get an error message when you tried to make your payment?NoQuestion:1. My account was suspended due to lack of payment - yet I had/have autopay, received t...
I have moved from Fido today and also registered the autopay, but when I checked my plan, I found I have no rewards, and the amount of the available fund is $0! How can I get the $2 per month? Anyone knows?@Shazia_K@Mary_M
I ordered a sim card last friday (August 26), and the SIM card has still not arrived yet. I recieved an order confirmation email right after ordering it, but I never got an email telling me if the SIM card had shipped yet or not. Checking the forum, ...
I'm planning on switching to PM but I have a few questions. I would like to keep my current number so how much before my current contract expires should I activate with PM? Also, does PM charge (and how much) for incoming texts if you don't choose th...
Recently I locked myself out of my sim by entering the pin wrong (got confused with pin for phone) so I came here and found a thread about how to get a PUK: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/What-is-PUK-code-Where-do-I-get...
I cant seem to use the drop down option tried other browsers as well Please help me with this problem thank you
None of my services have been working today, my plan was set to renew today, I had some issues which I thought I had fixed but since then any calls I place will not go through "because I do not have an active long distance add-on". Text and data also...
Good day all PM peeps! For about a month now I continually have random "Message not sent" issues when sending text messages. Regardless if it's an SMS or MMS, it's the same go. I get that little swirl in the bottom right corner of the message like ...
Hi All, I lost my phone recently so I "suspend service" through My Account. Now when I "resume service" it does not seem to work. Who can help me check if my PM account is active? Many thanks! Thank you.
Hi, I have a question. Say I leave the country for more than 90 days but I still want to have my number when I come back. Below is my understanding of how I could do that; correct me if I'm wrong. My last month in Canada, I pay for my 30-day plan. Af...
Hi everyone,i have the older simple plan ive had for years and im happy with it,i only pay $25.00/mo.My question is i added on 1 gig of data just to try it out,i still have 900 MB left after a 30 days,will the data expire or will it stay on the phone...
A few days ago I decided to switch my plan to a lower tier, which I did on My Account online. After making the switch, it indicated it would take effect at my next top-up date, which was yesterday, 30 Aug. I signed in to My Account today and it say...
I am having the same problems as everyone else. Please help me to activate my account. I followed all the steps correctly. I am not able to login to self serve either,e ven though I validated my email address. I received 2 emails from PM: Your Public...
Hello,This is more of a paper trail for future Public Mobile users who encounter this problem. 2 Weeks ago, I had issues with the activation/port process. This was subsequently resolved by @Mary_M the following day. Everything had been working pe...
