Account double charged 2 months ago

[DanP]

@CS_Agent

Hi, I was helped by a community specialist back on July 4th regarding an issue where my account was double charged for the $25 ($81 90 day plan) promotion. I was told the resolution of the refund would take up to 3 business weeks (it's been at least 😎 and that they'd do their best to have it sorted out.

I have a ticket ID number regarding the issue, as well as emails from the community specialist who helped me. The balance has been refunded to my account, but a refund never took place. That approx $90 after tax has been tied up in my account for the past 2 months now. I would have and and still would prefer a refund of the funds instead of having it sit in my account for another 2-3 weeks.

Thanks,

Dan

[CS_Agent]

Hi Dan,

Thank you for reaching out to us. I am sorry to hear that you got double charged.

In order to assist you, please send us a Private Message.

I am looking forward to your reply.

Cheers

Abdoulaye

[SD08]

You should send a private message to the Moderator_Team.  Include your phone number or account #, and your previous ticket number.

More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[DanP]

By refund, I mean to my credit card which was charged, not just a credit to my account.