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Experience with US Addon

ShawnC13
Oracle
Oracle

So to start off, I agree it should be a one step purchase but I did find that the site clearly told me that the money for the addon was added to my account and never told me I had purchased it.  Service was great automatically picked the US network data worked fine, messaging and everythign was great.  This was last weekend and tonight I got a text from PM letting me know my addon expires tomorrow and I  could repurchase just by going to the site again.  So all in all very happy with my experience with the addon and it's operation.

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

3 REPLIES 3

@SD08, thanks for jinxing me lol. Messages sent to MODS

@srlawren, all ready have I went and did again and it took over away so i put it back.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

srlawren
Retired Oracle / Oracle Retraité

@SD08 yep.  It [US add-on expiry incoming sms bug] hit me and my PM customer travel companion this morning as well.  Very frustrating. 

 

@ShawnC13 if you'd like to see the purchasing process simplified to a single step, please consider upvoting https://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step...


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

SD08
Retired Oracle / Oracle Retraité

Thanks for sharing your experience.  Hopefully, you won't get hit with the "can't receive text messages" bug that so often occurs after US roaming expiry.