Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Thank you @Luddite, I hope a moderator would be able to help, i just messaged a moderator this weekend, I believe there is just a handful of people and they must be very busy. @Jeremy_M, could you also look at my plan activation/phone number porting?...
@Mary_M @Jeremy_M @Shazia_K Hi PM MODs, sorry to spam you guys but I ported my Rogers number to my PM account last night and my Rogers SIM is no longer working so I popped my PM sim card in but it still shows my old number. Calls and text to my Roge...
Like many people who got a SIM card last minute, I had problems porting my number. After almost 2 weeks of waiting, I just got a call from the PM porting team and they ported my number successfully (yay!). However, I lost 2 weeks of service while wa...
Hello, I've switched over from Wind to PM a few weeks ago and everything seemed to be in working other until yesterday. A friend who is a rogers customer had been texting and calling me but I have no records of them. However, she could receive my tex...
i have trouble to do international text eventhough it is include in my plan however i have tried do textmessage by put exit code + country code + phone number however it still not work. but i can receivd the international text @Shazia_K
Now I can get the call butI can't hear the person and they can't hear me tooIs this call dropping calls??
In my account overview , it shows that I have used 3 GB since I joined PM on Nov 16th which does not seems to be right, I use wifi when I am home, who do I need to contact from PM to have them check it out?When I checked my usage history, total used ...
Hello, I guess this is a multi-tier question. Just wondering how many times we can port a number into our existing account? I want to switch the telephone number I have on my account but I still want to keep that number as well. What's the best way ...
I can't believe the amount of people that are backing PublicNoServiceMobile here. 12 Day response time? Who are they kidding? Pathetic if you ask me! Someone on the forums recommended them, said it was a real good price, I was intrigued, I then r...
Hello,I would appreciate any opinion if I can port a Rogers "pay as you go" via the automated system without inputting the acount number for Rogers?or I have to ask the MODs? also if the "pay as you go" does not have any funds - will I be allowed to...
When my girlfriend and i decided to move from our old plans to Public Mobile, we both agreed to try and liked the business model. It's now been three weeks since we have ported our services and have had no service. After dozens of messages to mods ...
Hi, I just wanted to ask if any of you have had this issue and what you possibly did to solve it. When I purchased my PM SIM and activated it, I tried porting my number from Fido to PM, but it didn't work. Then I sent in a support ticket, and messag...
Dear Operators, I was in the process of porting and was trying to port my number from Rogers. I had received a txt message from PM last night about SIM & Activation and that I need to complete the online form which I can't find. Any help would be app...
I have been on PM for about 4 months. have been happy so far, other than customer service....recently moved out of province and wanting to change my number. i go through the online process, but it is only giving me some random numbers for new number....
Hello Mods, If you are reading this...this isDAY 14 that I have been waiting for my plan to be changed to the $120/12gb/90 days plan or in other words the $40/4gb/month. I still haven't port my number to Public Mobile from TELUS because of the long w...
Support request #5561-2294.
I read that FM is plannin on VoLTE AS Well as VoWi-Fi, which I think doesn't sound as a bad Idea, could be another viable option too If This was viable, and was Roaming compatible, Shouldn't PM also consider such an option too, making things interest...
It's been 13 days since I signed up and my number has still not been fully ported, but partially . Actually ,I can make outgoing calls but not receive them nor send/receive SMS. Put a support ticket on 22nd of November .So it's been 13 days now. O...
Hello, need help for change phone number to my old number.Because I use old number for sign in many system like youtube i can't receive message for that.How Can I do?
Hello, I put around 25$ in my account via a voucher since Saturday 19th nov, and my account still shows 0,00$. I can't activate a new plan.The historical payment shows that the voucher has been added.Could you please help? Oona
Um... ok... Somehow I got another survey today about my being a new client and that if I completed it I can win stuff...I mean I'm not averse to free stuff and all but I don't think I should be entered as a "new client"
With the new pricing in effect making it not worthwhile as well as a complete lack of success in changing over to Public Mobile's service. How do I opt out?
I have a Public Mobile line that is on 6GB/plan that I no longer need. This line was opened for a visitor to Canada and is no longer needed. The line is not on autopay. Should I just let it expire and account would get canceled automatically 3 month...
Ok, so what is happening.... I am regretting my switch from Telus. If there are so many problems why was there no warning posted at the get started page?-my service with my former provider was canceled the day after I applied -I have had no service...
My first post to the community. I have an existing Koodo number that everyone knows and I would like to port it into my PM account. However, I also like the number that was given to me by PM. Is there a way to port in and keep the old number? Thanks...
Hi @Shazia_K, I finally received a call yesterday from an employee in the porting department. She confirmed my phone number successfully ported yesterday and then soon after I was disconnected with Rogers with unregistered SIM. Last night when I we...
I am having an issue with my phone number. My number ported succesfully after 2 attempts from the csr. Now, I can only dial numbers and can only recieive some text messages(mostly local). Didn't receive any messages when I tried to setup whatsapp. Al...
Hi there,I accidentally added money onto my account recently after forgetting that I'm on autopay, but had to buy a new SIM card anyway, so I was wondering, would it be possible to use the funds on my balance to purchase a nano sim card? If not, is i...
As PM continues to grow sending copious help pm's to individual moderators is impractical. It results in numerous requests creating extraneous work and ill will.There is already a infrastructure in place on the main webpage to submit a help ticket. T...
I ordered a sim 7 November (for the then current promo), and it was missing in action. I messaged Brooke_C on 16 November about it and he said that he will send out a second one and let me keep the promo plan. Currently nothing has arrived. I message...
