Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi techies, need your help/input here. So a basic smartphone (Moto E 2nd generation) is too much for my mom to handle, given that she only cares about making and receiving calls. I have her on the promo plan so that I can use the Moto E as a hotspo...
Don't miss out on a great deal! Pickup a SIM card either today or tomorrow at the following locations.TorontoTELUS Tower25 York StreetToronto OntarioM5J 2V5 VancouverTELUS Garden510 West Georgia StreetVancouver British ColumbiaV6B 0M3 MontrealTELUS ...
The first time I tried to activate, everything was fine until the very last step. The payment did not go through. Ever since then, I cannot try activating as I get the error, "Invalid Sim". I triple checked that my 19 digit code was correct, but Im ...
I think the problem started when I ported my new number from wind. Contacted mods but still no respose. I tried restting password but says my account is locked. Please help
@Brooke_C post this in announcement "[UPDATE] Only X days left to get our limited time 4GB / $40 promo plan!" We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it...
So I signed up, paid and everything. I double checked the APN settings and all is good there. I do not have access to my self serve section and maybe resetting my password would work but when I do that I get an "Email can not be verified" error. I di...
Tried to activate my sim. Everything looked fine. I was able to choose a new number. When I hit the last button I got an error message saying my activation had failed. I tried doing it again but now it says invalid sim. Please help. How do I contact ...
I've registered with a new number and now I want to port, but when I enter my number and click on check availability, the site crashes with: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to ...
I have some time to watch few TV shows/movies this weekend, preferably on Netflix. What do you guys recommend?
So I've successfully transferred 3 accounts today. When doing my 4th, I got all the way to the credit card page, submitted and then lost internet connection. Sigh!!! My mistake entirely. I tried to start from the beginning. I was able to reach the e...
You can see how seductive Public Mobile's offer is when other carriers have to match the price to retain their costummers. In fact, Fido and Virgin just announced they will be offering a plan "similar" to PM's 40$ for 4gb, until November 21st -- with...
I was doing my activation everything is fine until I finished credit card info and hit "activate" button. System feedback msg: "error 404, ****** removed". I tried to re-do the process again but the new PM SIM card is reported invalid. Please help.
Hi, Tried to activate new SIM, and port from previous Chatr provider. Got error message - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.c...
Since Calgary isn't one of the places where you can pick up a SIM card this upcoming weekend, I have a spare SIM that I'm willing to give out for $5 and a referral. Please PM for details
Hi all,I have an extra SIM card in London ON, if anyone want to get the promotion but couldn't/not willing to drive all the way to Toronto can drop by my place (right beside costco at Wonderland) and pick up the SIM card for $5.
I was able to successfully sign up my wife to PM using a new number. I need to port her old number from Koodo Prepaid, which is not possible in self-serve as i get an error " We are experiencing difficulties at the moment. Please contact Public Mobi...
Known issue, no point spaming the forum, best option is to wait.
Hey guys,Was told about the 90/120 plan so I jumped online to register and bought myself a SIM card 2 weeks ago now and it still hasn't arrived. Received an email stating that it's been shipped a few days after I ordered it which was a week and a hal...
Hello All, I ordered an extra SIM card for my friend but she backed out. Anyone is mississuaga needs an extra card, please let me know. I just want my $5 back.
Like few others, I am a new customer and also received a text message sayting that PM is experiencing difficulties porting my phone number and to complete the SIM & activation online form. What I did was:Created a ticket with my previous company voi...
Getting Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. Once click on Login Page or just try to go to the website it goes directly to this error page....
Hi there, I can't complete the activation because the region dropdown is empty (for a new number). I tried with several browsers but always the same result. Can anybody help? ThanksG
My account is not working it says you do not have an active add on. I paid for my account it has province wide calling, I emailed public mobile it took them 2 days to ask what is my pin. I then phoned them and they will not help because this is a ne...
Anyone have a sense of how long of a queue of PMs the MODs are dealing with? I have a failed activation with my CC charged and a confirmation email. No access to services with my SIM and no access to self serve. It has been nearly a full day that I ...
I am having an issue where I haven't had access to incoming calls or texts for a week, sent in an email to support and mods and got nothing.Even resorted to contacting previous provider who says PM needs to finish the port but still nothing.It's been...
Just a heads up, got turned away in Vancouver, they are sold out of sim cards. @Cat_L - "UPDATE: We have sold out of SIM cards in Vancouver. Our Brand Ambassadors will be back tomorrow at 11AM with a limited number of SIM cards." For anyone wanting a...
Hello, I've signed up with PM but have been unsuccessful in porting my number from Koodo Prepaid over to Public Mobile. I'd created a support request on Nov 14th (#4015-3911), and it said to expect a response within 48 hours - I haven't heard anythin...
Hi allI have been trying to port my koodo phone no. through the self serve, but every time i get the same message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance". my koodo account ...
I am not sure if it really is an issue but just something that caught my eye. I guess with a financial reward involved people will do what they can to get it. In the attached picture this person has give 30 bravos's to someone who has made 32 posts...
I sent a private message to a moderator on Tuesday and have not yet received a reply. I know you are extremely busy, but am now wondering if I sent it correctly, so I am resending my question. I have activated my new PM number and want to port my Ko...
