[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
have problem sending out the textmessage
hi @Shazia_K can you please looking into my account. recently i have trouble sending out the textmessage
Phone Number Changed On Its Own
HiI set up my dad with Public Mobile about a month ago and it was working perfectly. But we just recently went on a trip for a week and we noticed his phone number has changed.He can make and receive phone calls, use data and everything BUT his phone...
Adding more phone lines to 1 account
Im already on PM but want to purchase 2 more SIMs for visitors to use. Any way to add these SIMs to my account and pay the bills through my account? Thanks
Resolved! HELP - Add-ON PAGE ERROR
I am travelling to the USA for 10 days this evening and need to add on the US Text/Talk Roaming Package. I waited until today because of the time restrictions on these packages. Now I am unable to add it on, because I continue to get a "Generic Err...
Happy Holidays To All PM Members
Best wishes to all of you for a happy holiday season and a happy new year
Good VoIP Apps?
I'm looking for a good VoIP app to use in conjunction with a data only plan. I plan to port an existing number onto one of these VoIP services. I know that there's a bunch out there - Fongo, TextNow, TextPlus, etc. Any recommnendations on which on...
Account Suspended
Hi friends, My account was suspended even though there were sufficient funds in my account to pay my monthly fee. How would I could about fixing this? Thanks!
Resolved! future dated account renewal and letting plan be expired while away
I have the fall promo plan future dated to start january 20 I have auto renewal set in place. I will be out of the country from jan 9 - feb 9. Ideally i would like to1) remove auto pay and let plan expire2) pay for service on Feb 8 and have promo pl...
Can't catch a break!
Ok, this email is targeting any mod that can help... please... So here is my story. I was one of the unfortunate people that had problems porting in. Coming from koodo pre paid and things just didn't go well... after almost a month, a few emails and ...
What calling features are included?
Hello, what calling features are included in PM talk plans such as the fall promo. This is not clear from PM website. Are the following included: - voice mail- caller id- call waiting- call forwarding- conference calling, etc thank you
Really frustrating trying to find which number is available
Just received my sim card and am in process of signing up with PM , but when trying to pick a new number , it just seems bizzare to me how you have to load up new ones to find out which number you are looking for. Couldn't they just add a search bar ...
For Band 66, Telus should also use as well, to give Freedom a run for Order 66
U know how Freedom has the Band 66 AWS-3 LTE, and how they claim it's traffic free, perhaps Telus should also issue out their own too, who knows, Order 66 might be an interesting competition tactic, just saying, this could be a fabulous opportunity
Resolved! Service Needed for porting ASAP
@Shazia_K @Caroline_D K. I asked TWO weeks ago how long of a heads up I should give so I can get my koodo number ported before my account goes into another month of billing and I was told At the moment it'd be a better idea to write back to us 2-3 ...
I Received plan suspension notice!
I activated the promo 12GB plan, and paid for the service upto Feb 2017.The phone is used by my daughter, and she received a message the other day saying that plan needs to be renewed, and another today Dec 22nd, saying that the plan is now suspended...
Resolved! Using hotspot and get connection, but no internet
I've created the Hotspot on my phone (Huawei) and used my laptop (windows to connect it, the connection was successful, but I couldn't use the Internet. (The day before it was OK but last night and now it had problem) I'm pretty sure that my phone ...
Season's Greetings / Happy Holidays / Merry Christmas / Happy Hanukkah!
Season's Greetings / Happy Holidays / Merry Christmas / Happy Hanukkah to everybody here including the PM team! Many of us are appreciative of all the hard work and help the top community members and PM team have put in to handle the support backlog...
Resolved! Global message
Hi, Does global messages can also be used to send texts to Pakistan? As I tried but its says they dont offer.thanks
"call limit reached" message
Sometimes when I make a phone call I get a "call limit reached" message.
"email address does not match" error
When I try and contact support I get an "email address does not match" error. However when I look up my profile I am entering the address that is in my profile. I even did a copy/paste and it still gives me an "email address does not match" error.
Network down?
Im unable to get any reception and it says unable to connect to network. Are there outages?Just started this morning when i wokeIm located in mississauga ontario
Resolved! Outgoing Text not working. Please Help.
Switched to PM over a month ago, outgoing texts stopped sending after about a week. Everything else seems to work. Emailed customer support on Nov 22 still haven't gotten a reply. APN settings are correct, I've tried uninstalling and reinstalling def...
Newbie
Hey.I'm just posting to say as of 4am EST this morning, I became a PM customer. My package is 90 days, Canada-wide calling, global text and 6gb of data. Signing up was pretty straightforward and hasslefree. And to top it all off, I popped the sim int...
Resolved! US roaming Talk and text??
Hi. I just want to know what should I get for talk and text add on.talk to local only? or all US and Canada?text to NA? or internationally?Thanks in advance.
Resolved! Kodoo bought out Pioneer plans?
One of my parent is on old Pioneer plan. Today so]meone from Kodoo called and said they need some papers to be signed at the store, though we get to keep the plan.Is this a real thing?
Wind/Freedom pocketing pro-rated credits?
Anyone that was previously on Wind/Freedom pay after having issues getting pro-rated credit back from final bill? Has been over 6 weeks now nothing in the mail yet
Resolved! Urgent: Plan Showing 6gb Instead of 12gb for 90 Day Plan - Out of Data!!
Hi there @Shazia_K | @Mary_M | @Saray_O I switched over from Wind to Public Mobile during the first week of November, and then I bought the 90 Day Plan with 12 gb. On December 13, I received texts telling me I reached 75%, then soon after, 95% of my...
Need info on email change for PM account
What is the process if you need to change your PM account email? I know it requires contacting a mod but other than that does anyone know roughly how long it takes and what the process entails? Thanks!
Resolved! 32 days of no service
I ported over from Virgin Mobile last month and have found myself with the infamous no-service issue - no calls / no texts / no data / etc. The phone doesn't seem the recognize the sim card at all (and doesn't work in other phones either) and I've tr...
Haven't received my sin cards
I ordered two single cards on November 3rd and it's now December 21st. Where are my sin cards. This is terrible service.
Reactivate Suspended account with different plan
I'm trying to reactivate a suspended account with a different plan. I'm only going to be home for a few days over christmas so want to change from a 90 day plan to 10 days; it won't accept the change as the system seems to require the full payment o...
