Generally, Freedom Mobile has its act together when it comes to billing and the rest of the back-end system (call routing, activation process, payments, top ups, plan renewals, invoices, etc). However, the problem with them is the network. They also seem to be having a bunch of problems with voice reliability when the user has been connected to LTE.
Now, with Public, they have a bunch of problems with the way the backend systems are set up. There seems to be a higher than what most customers would consider acceptable rate of problems wtih the activation website and with number porting. There have also been a bunch of reported problems with plans not renewing properly, and of calls not working because the the billing system incorrectly believing that some phone numbers are out-of-province when they aren't. The network that Public Mobile uses is far superior to that of Freedom Mobile.
