Data not working after upgrade

[Barncat12]

I upgraded my plan to include data. I'm not able to use data, only wifi. Do I need a new SIM?

[hTideGnow]

hi @Barncat12 

your data upgrade was May 12 and you never have data since?

also make sure your phone does not have mobile data enabled

[Barncat12]

Thanks I have submitted a ticket. My upgrade was May 12

[hTideGnow · Accepted solution]

HI @Barncat12 

it is a very common plan change glitch.  You can try to reboot the phone and reset network settings first. 

If same, please ask PM support agent to reset the account.   Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

You don't need a new sim.  

it is just sometimes people got this issue when then change plan.  All you need to do is to ask PM to reset the account on the system

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage