Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi @Mary_M, @Shazia_K I just singed up for the $20 unlimited province-wide calling plan for my son. First of all, I was shocked to find out that it doesn't include texting. But then I said to my self, it's ok, he doesn't need texting. But then I was ...
Yesterday all of sudden I got "no Service" in my iphone and I did numerous things to get it up running but no success. When I checked online in my profile - my phone number has changed to a number in Quebec with area code 438. (I had 403 - Alberta ...
Hey Guys! I activated a $20 text only plan with Public Mobile, on Sept 3rd, my account is active and the phone is working, however I am not able to Send or Receive text messages... I have tried the SIM in another phone, still not working.....
I have activated a new sim. I had a voucher code for 40$ but i never got an option to enter the same and now i have been charged on my card. Please help
Hi everyone. I just signed up for Public mobile today. I am able to make calls but data is not working. I am not able to check emails and do anything that requires data. Could you please help. Cheers,
Hi, today my plan was scheduled to be renewed as i have autopay but now i have no service at all. What do I do to get this resolved? I have been using Public mobile for a year now and have never had an issue with autopay.
This has been undoubtedly the most frustrating experience I have EVER experienced with a telephone company. My plan did not auto renew on its date and so I attempted to do it manually. They withdrew the amount from my account. But when I attempted to...
I successfully activated my account and everything is functioning correctly. The account was activated just over 48 hours ago. However, since then I have received half a dozen “Your Public Mobile Activation Details” emails. So looks like a small glit...
Hello! I was a customer previously, but had to cut my service due to financial constraints. I am now looking to reactivate my account, but logging into self-service says that my log-in is disabled. Is there a way I can get this rectified? I still hav...
@CS_Agent I have the Canada-wide plan but don't want the data. I usually only use data when I'm at a friend's or a public place where there's wifi. Now, I don't know when the phone goes on it's own data..?? I haven't changed any of my habits. I'v...
Since last 2 days I am not able to make any local calls. Whenever I try to call I get voice msg saying "I do not have active long distance add-on". What does this mean and how to resolve this problem?
I am new to public mobile and have a problem with sending SMS messages. I have emailed the moderators and have received no reply. I have no issue receiving them. just sending them. Please helo!!!! Thank You
I ordered a sim card on Sept. 9 and i recieved a shipping notice on the same day. Said my order had shipped but it didn't provide any details and i still haven't recieved my sim card, how long do i wait to report it lost and can the mods provide me a...
Hi Guys, I have been trying to port over a number from VOIP.MS for over 2 weeks now. First I went thru the self-serve page and the request failed, so I sent a message to the Mods and a couple of different Mods have tried to help with the request, an...
Initially my plan renewed monthly on the 20th of each month. Never had a problem. Until today. Wasn't sure why I couldn't get on the internet or allow someone to use my hotspot. Then realized my phone was out of time. Which explains not receiving mes...
j aimerais savoir: je suis avec public mobile depuis 7 ans environ et cette semaine mon telephone est brise je veux bien men acheter un autre et jaimerais bien demeurez avec votre compagnie .comment je fait je veux mettre la carte sim ds un autre t...
Can a moderator please reach out to me? I was supposed to go to the USA, on business, last Tuesday, but my trip got cancelled. I purchased the Roaming feature with Talk/text/data. But it wasn't used. Can a credit be applied for the unused feature?
I just signed up for public's $10/month 50 minutes Canada wide calling. However it won't let me make a call to another province. Is there any way to get this resolved or should I cancel?
I just signed up for the $20 talk plan, I would like to switch over the $25 talk and text plan but it says that I will be charged the entire plan fee today if I switch immediately. Is there a way for me to switch to the new plan today and not get cha...
Hi, We signed up with Public Mobil a week or so ago but still can't make calls because the brand new sim card isn't working .When we put the sim card number in, it says invalid sim. So we've paid for a week of usage and have gotten no service yet.
