10-05-2018 06:33 PM - edited 01-05-2022 02:03 AM
Tried twice to "active sim" and get "generic error" when done filling in all the info. Finished all steps all the way to "activate".
Worse, it will not save my login and password and all the info I entered (twice... so annoying).
Not sure what to do now since there is no one to contact.
Solved! Go to Solution.
10-15-2018 05:28 PM
I had the similar problem when working with chrome. Firefox works fine.
10-05-2018 07:03 PM
After you get it activated, check your bank statement to make sure you do not have multiple charges. I had a failed activation but was charged for it and the actual activation. If it happens, contact the Moderators to get it corrected.
To get help with your account, activation, or service?
Please contact the Community Moderator Team to get help with your account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.
*I am happy to help, but I am not a MOD please do not include any personal info in a private message to me*
10-05-2018 06:50 PM
thanks!
10-05-2018 06:44 PM
I have used Firefox and Safari with some success in past. Or try Chrome in incognito mode (or clearing cache).
10-05-2018 06:41 PM
What browser works for you? I was using chrome.
10-05-2018 06:37 PM
Sorry to hear about your troubles.
The website can be finicky at times. You may need to try another web browser, clearing cache or going in privacy/incognito mode. Might also need to take a break and wait one hour to try again. I know that it is frustrating, but others have experienced the same thing as yourself.