Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to add funds to my account before autopay to avoid any issues. There's no option to manually pay. Can someone suggest anything?
I have been having problems with data and outcalls on and off lately, I am in usa near tucson az. Seems if I am not near the campgrounds wifi, and need to search the web, my phone freezes up, phone will not work for outcalls. Seems to help if I rebo...
Hello,I have not received my sim card even though I have purchased on Dec 25th 2025. I have paid an entire bill without being able to use my phone AT ALL during this time. I would like my month refunded and credited. This is inexcusable. Please provi...
I was suddenly forced to a new provider by my business and have already ported my number out. How do I stop auto payments from my credit card? Thank you.
Hi Everyone,I am a subscriber from Alberta.I just noticed that the billing system is adding 911 Tax before calculating GST. Is it possible to Tax on a Tax? It’s a very small amount of $0.05 but if it is being charged from everyone, it will become a b...
Why is it saying emergency calls only when my subscription is still good for another 12 days?
Where can I find public mobile account
I am getting a failed message on all outgoing calls, whether dialled or saved numbers. Incoming calls are still received.how do I fix the outgoing call problem?
My data shows that it reset but it doesn’t work?
Hi,I need copies of my payment history but I have ported out my number from Public mobile. What can be done ? How can I get my previous bills paid - electronic copy is good but I cannot login in my account to access it anymore. Many thanksA
My phone is dead. 611 just clicks. Website gives 'Oops' error. I am trying to pay $40.32 to restore service but I am stuck. I cannot leave my house. Please, someone from support help me!
In July, I might have initiated an activation of a new SIM card purchased from a Telus store. The online activation process might have dropped in the middle because I was in a hurry to have a trip to HongKong. There was a charge already posted to my ...
Hi I'm travelling to the US and have a Canada-wide plan. If I get the add-on called "US Roaming - Talk Text (15-day)" does it allow me to make calls while in the US (without additional charges)? Or is this only to make calls to the US while I'm still...
I switched to 4G plan and wondering when will I see the 4G activation start?
using 001 in front of the canadian area code and number having a lot of problems with connections. Have tried Public’s suggestion of restarting phone and turning airplane mode off an on and leaving off. Which worked for on Call only.tried this proces...
Hello,I am sending this because I am recently getting an issue with my phone despite activating via a pre-paid receipt.I called *611 and it is telling me that it has been activated, but despite that, I am unable of doing a call.
I want to purchase the 60GB/$40 Can-US-Mex plan but it's not an option when I try to change my subscription.
I am trying to cancel a newly paid for account and receive a refund. I thought I was paying for a 1 week travel eSIM but am not realizing it is asking me to cancel my old phone plan which I don’t want to do. How do I get a refund for the new account ...
I have recently joined Public, and everything is good except I am unable to make a call to or receive a call from my daughter on another network. I can text her and receive texts, we just can't call each other. The call call just doesn't connect. She...
Hello Community Team / Moderators,I usually get charged on my credit card for auto-renewal of subscription on the 20/21/22 of a month. This morning, on January 19th, I exchanged enough points for cash to make sure that covers the next bill. However a...
I signed up to Public Mobile and as was suggested, got a new number, and tried to change that to my old number after paying. After a few hours, Public Mobile said that it could not be done, so they cancelled my payment etc. I called my current servi...
I recently moved to another carrier and I have for entire month last week and was wondering how to get refund for unused period.Thanks
Hello,It seems like there is an issue with my auto pay. I have attached 2 images in this post. I have auto pay on and credit card is active with no issues. It looks like the auto pay did not apply the funds to my account which stopped my service. Wha...
Hello...I'm an existing PM customer that's been using an eSIM for I think about 2-1/2 years with no problems. This morning when I turned my phone on Im seeing "NO SERVICE" at the top of the screen. It wont connect to Public Mobile. I'm using a Samsun...
i paid $40 for US roaming 30 days. Bank shows payment done. But pm says payment failed. Says available funds $40. But when i go to pay with available funds it doesn't go through. With usage breakdown it shows 0 of 30 days left for the package
I'm not able to receive incoming calls or texts. The number works for outgoing calls but I don't know what my phone number is to receive incoming calls
I can login fine as usual but then it redirects me back to the main publicmobile.ca page.I've tried clearing all data and cache and restarting. Same thing every time.I just want to access my account. The app on my android doesn't work on this phone a...
I redeemed point for a $20 on December 18th 2025. The $20 Credit was not applied to my bill in December or January. Mu bill date is the 19th.
I am trying to log into my public mobile account it prompts me to authenticat via a phone number which is inactive.Therefor I cannot log into my account.Any help would be appreciated
Ok, so I have had a PU account since 2019. On Friday I ported over my phone number from Freedom Mobile to PU.The phone number for voice was ported over and works fine.But on the PU side, the text number is still the previous PU number - and so I cann...
