AutoPay On Service still paused

[Harshiv]

Hello,

It seems like there is an issue with my auto pay. I have attached 2 images in this post. I have auto pay on and credit card is active with no issues. It looks like the auto pay did not apply the funds to my account which stopped my service. What should I do? It still says that available funds $35 and not $0. I looked at the payment history and noticed a pattern that the system usually charges the credit card at around 3am and applies the funds to my account after 3-4 hours where it reflects auto pay balance as $0. My service renews on 19th of every month. If I am right, my card was charged at 8:07am and the available funds are showing $35 but it hasn't applied it to my account yet which stopped my service. Any suggestions how I can fix this? Can I manually push the payment?

PaymentPayment History

[slusagm]

@Harshiv 

at least we have one thing done 🙂

for the data access, make sure you disable the Mobile data limit. Also, try Reboot phone and Reset network settings

but if you still cannot access data, ask PM to check and help.  

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Harshiv]

This fixed the renewal problem. Thanks. However, my data is still not working at all. I am not sure what the issue is. I am seeing full LTE bars and data is on too. Social media, websites, messages nothing is loading on my phone. I tried to do a speedtest and it is also giving me an error. How can I fix that? I even tried to restart my Phone and reset carrier APN settings but no luck.

[hairbag1]

@Harshiv 

the Public Mobile site went through regular maintanance last night...perhaps it affected your renewal. Click that orange chat bubble on lower right side of the page to start process of Customer Support.

BTW...all plans are for 30 days...not 1 month so renewal dates will not always be the same.

[slusagm]

Suspend your account for Lost/Stolen here

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

logoff and Wait 10 mins, log back in and unsuspend the account and it should then renew your account