i paid $40 for US roaming 30 days. Bank shows payment done. But pm says payment failed. Says available funds $40. But when i go to pay with available funds it doesn't go through. With usage breakdown it shows 0 of 30 days left for the package
login again using browser withIncognito mode and check if the funds still showing $40 and check payment history page and see if the payment and purchase were registered, it will be showed on 2 transactions
If it doesn't show the add-on was purchased, then please reach out to PM support agent for further investigation. Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
