Community

Can't renew & Pay

Hello,I can't renew or pay my bill. Please help! 

Re: Number assigned to another person

Your answer is ignorant. I was logged out of my messenger accounts, my CRA account, and my Bank. I couldnt confirm any 2FA codes as i wasnt receiving them. Someone logged in to my CRA using the number you claim was not of any security risk to me. My ...

PUK code

Did you receive my last message. I need PUK code

Transfer old phone number to Public Mobile.

Have tried a few times.

Payment-subscription cancelled

Hi folks,I unsubscribed 2 days before the new cycle. But got charged the new cycle. When I went back in my app i was still subscribed although I unsubscribed it few days ago.Any advice on potential options?I try to contact public mobile not too succe...

PUK Code

Hard to contact to get the PUK Code to Unlock eSIM

cannot get into my accounts-so frustrating

Upgrade not working

I upgrade to a bigger data packet  it just renewed and it's still on the old 75 gig not the new 150 gig do I need new sim card or what

Re: Paying from a bank account!

 Really really frustrating because my bank card is in the mail and I ggavs no other option as I’m disabled Nd cannot go get  a vioucher

Transfer esim

Hello, please help. How do I transfer my esim to my new phone. It is giving the message “Contact carrier to set up esim” but it is already set up I just need to transfer it to my new phone . 

Cancelling subscription

I am trying to cancel my subscription but in the Manage Subscription I am not given any option to cancel,

SIM Card No.

I need to buy a SIM card. Can I choose the card number myself? Where can I select it?

Fido holding my numbers hostage.

Hi there, I recently ported 3 numbers to public mobile. The process I followed is the usual fairly easy process (input numbers, wait for port to complete without contacting the original carrier myself, switch SIMs when the old one goes out of service...

Order SIM but Process Only Charged Me

I ordered a physical SIM card but after I made the payment it said there was a problem with processing. It charged me for the SIM card but it wasn't sent to me. What do I do? I seem to be sent in circles with the chat box and it keeps giving me an er...

Voucher

I paid confirmed voucher and service still suspended.

3G Shutdown in Rural Manitoba - Phone Models Affected - Towers Decommissioned

Just reporting that a Samsung A21 model SM-A215W no longer is able to provide voice call services on Public Mobile after a 3G shutdown (the PM IMEI checker did say this particular Samsung A21 would fail). The Samsung A21 is able to voice call service...

Can’t call Mexico from Canada

I’m trying to call Mexico from Canada with a Canada US Mexico plan and it’s saying I have exceeded my usage except I’ve never called Mexico or US or Canada long distance and I have unlimited calls. Help!!

Poor cell reception while indoors

I noticed the cell reception at my new house is somewhat poor. I usually will get 1-2 LTE bars outside and 1 LTE bar inside on the main floor. My reception will drop to 1-2 3G bars down in the basement and no bars in a utility closet down there. Acco...

Payment

I’m having issues with entering my visa debit card to have the funds taken from my card 

Old phone broken, can't log in to account with new device

Hi all. My old device broke so I'm trying to add my esim to a new device. However, I'm unable to log into my public account from the new device because it asks for a verification code that is sent to my phone number (which I can't access because my p...

Data usage

On Jan 7 I transferred from an iPhone 13 to iPhone 16; I used iClound to transfer content. My account with Public Mobile is for 50GB per month. On Jan 10 i received a text saying My account says I've used up all 50GB of data but when I view my usage,...

Why cant I update my cc info?

I keep getting an error when trying to update my cc info to the new expiry date so I can pay my bill how can i remove the credit card info and re-add it ? thats about the only thing i havent tried yet.

Re: I can't download the Public Mobile app to complete my SIM card activation

can't download the pulic mobile app

Mexico

Hi thereI am heading off to Mexico in a couple of days. I have the Canada/USA/Mexico plan. My question is….do I just make sure my phone is set for roaming and carry on as usual in terms of phone calls, texts and data usage?Seems too easy. 若