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[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers
by Ck_PM -
Important Announcement from Your Community Manager
by J_PM -
How can i file a complain to the new point award policy?
by Shayne_Cai -
New Rewards?
by Tech20000 -
New points system
by JeanLanglois22 -
Spam messages by Voorhessn and Beilananouveoca are currently being dealt with
by computergeek541 -
Canada-US Plan Back by popular demand
by Sansan -
Top Contributors – April 2024
by Silvio_M
Recent discussions
bill payment
how to pay my bills
Subscription Plan
It seems that my (and my wife's) plan has somehow changed. We were paying $19 + tax each per month for the past year. This last payment came off at $25 + tax each. We did not change our plan, nor were we contacted or advised in any way that there was...
subscription not activated, i am stuck
subscription not activated, i am stuckit is saying something didn't go right while activating your subscription. Click below to contact a customer support agent. (payment is already paid for a new account)
Changed subscription
Hi everyone!I've changed my subscription way before the due date ,and now I don't know if I can go back to the old one with out paying and many,and if they will refund my money for the new subscription.My subscription was due date on May 28 and I hav...
Wrong phone ringing
So... My parents both have a cell with PM, separate accounts. My father lives in a senior home and scarcely uses his. We noticied recently that whenever we try to call his cell number, it's my mother's cell that is ringing. If we use my mother's cell...
Sms not working
Hi my number is 6479161811 I just ported into public mobile and sms is not working. I massages work
how do i change the subscription plan for my 2nd number. there is no option given to change for this
I have 2 phone. Myself and my wife. both are under my login name but there is no option given to change the subscription plan for my wife numberi was able to change my subcription to the current new promo of $34 but it wont let me change for my wife...
Resolved! Delete Credit Card Info
How can i delete credit card info?
International minutes
I am going to the United States at the end of May and I have some international minutes? Can these be used from US to Canada? Or US to Us
Porting out to Freedom Mobile
Hi there,I'm trying to port out my phone to freedom mobile since yesterday. Freedom inform me there is an error from Public Mobile and need me to contact you for the current status.
Resolved! Transfer US number
Hello, I’m having troubling transferring my US number through the app.
Rewards to points loyalty transfer.
Before the switchover to the new Points system, it was stated that people who had been with Public before Jan 2024 would automatically get a point per month since they had signed up with Public. I have not received these yet. Sign up date (Nov 2019) ...
Late sim card arrival
Hi , I paid 40$ to buy a sim card and the first month fee on Feb 24! I haven’t received it yet, I asked twice from you guys regarding this issue, and nothing happened yet, I want refund please, I don’t want to wait more than this.
iMessage phone # won't verify - no SMS
So frustrated... Ported 3 lines and none of the 3 are working. No texts - no standard SMS or iMessage is working. Can't do 2FA OTP for work and so frustrated.Multiple messages over the past 2 days to support - nothing, zilch, nada. Can't even por...
$ 15 new plan data - "This deal is getting worse all the time." -Lando Calrissian
I currently have this:250 MB Data30-day plan100 Minutes Canada-Wide TalkUnlimited International TextThe new $ 15 plan is this:Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging.0 MB data200 MB of add o...
Resolved! Lost annual credits
I was on the older system of credits, don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though...
Subscription
Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore? Thank
Phone Number Given to Another Customer, AGAIN
Hi there,For the second time in the last 8 months my phone number was assigned to a new customer. I am current with my plan payments (always made on time) so there is no reason for my phone number to be given out to someone else. I find this bloody f...
Referral reward
I joined Public Mobile in March and applied a referral code but my friend didn’t receive the reward. I might have input the code incorrectly. What should I do? Thanks
Referral Code
My husband sent me a referral code to sign up but when I registered, something went wrong with the browser and the code wasn't used. Now I'm signed up OK but cant enter the referral code at this time by using the buttons on "my account" -- it shows...
Free $5 dollar per month
Hi why is there no more Free $5 dollar per month on my account? Is there ways I can get free money so I can lower my monthly cellphone bills?Thanks
Not able to receive sms
I just join this provider few days ago and transfered my number. I am now able to send sms, call out and receive call but not able to receive any sms. What can I do to receive any SMS?
Tenure and ATU Redemptions
I have a question about tenure and ATU redemptions. I used to enjoy a $4/month discount on tenure and $2/month on ATU. Do either of these get reflected in the new rewards program? I could wait a month to see how it works out, but I thought I'd ask so...
Resolved! Not receiving incoming call/text when porting from FIDO
I've recently ported my number from FIDO. I've received the text from FIDO asking me to confirm the porting process. I've replied YES to it. Now I'm using the PM sim card, which I can use for outgoing call/text. But Incoming text/call are still getti...
Missing referrals
Hi, I had a total of 15 referrals and I just noticed that when I was switched to the new 'Public Points' program my referrals have gone down to 11. I never opted for this new points program... Was everyone opted-in automatically?I'm just wondering w...
Resolved! Travelling to US
Hi all,I will be in the US soon, and have the following plan...Does this mean that I have access to data in the US and just need to add on talk and text if I want to be reachable? Thanks
USA Usage
If you look at the attachment you will see the advertisement that Public Mobile uses for enticing users to join. I did that. I have a question on the USA usage that is listed there. It says that the data is within the Canada and US. I want to con...
Voicemail - callers get busy signal
My voicemail had been working for over 2 years now and suddenly when the call forwards to voicemail, you get a busy signal. I haven't changed any settings. I was able to access voicemail by dialing 1 on my phone and my greetings are there. Ther...
Number porting
I ported my number from bell yesterday, but I can't receive incoming calls or text. What can I do?
Talk issues
I can receive calls but can’t make calls anyone know what’s going on
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