Porting out to Freedom Mobile

[garyF]

Hi there,

I'm trying to port out my phone to freedom mobile since yesterday.  Freedom inform me there is an error from Public Mobile and need me to contact you for the current status.

[Sansan]

Wow that's good.

[garyF]

Someone from Public Mobile just response to my message.  Thanks for your advise.

[Sansan]

Could be from 2-4 hours up to days based on the previous messages indicated by others. Enure you click on your picture amd click messages  to see responses. 

[garyF]

I just sent a private message to the agent.  How long will someone get back to me?

[garyF]

I do provide them my the proper account number from my profile.  However, no SMS message was received.  So I need public mobile agent to check the status.

[Sansan]

@garyF  did you receive the text from PM to confirm the port? They are experiencing issues with SMS so that could also be a factor. Also ensure that your PM account is current. 

If yes, then follow the previous steps and contact PM to complete. 

[hTideGnow]

HI @garyF 

did you provide them the PM account number? that is important.  If you only provide them IMEI, please login your My Account, go to Profile, get the account number and give Freedom the account number

if you given them everything, then check with agent to see if they ever got a port out request

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437