[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Any experience at 2300 Yonge st. (yonge and eglinton centre)
I use Rogers (iPhone), barely able to get the signal in this mall sams as FIDO And WIND.Wondering how about PM ?I work in this mall and think ing to switch over PM.Any idea? Many Thanks in advance
Call History - Time zone
All my call history seems to be in a different time zone, as all entries are off by a few hours.Is there a setting somewhere that I can adjust the time zone for my call history?
Porting
When i plug my old sim card to another phone i receive incoming calls on both phones and i can answer the call on the public mobile sim but when i take out my old sim card I can't receive any incoming calls any more. It goes to voicemail.
Trying to register AUTO-PAY
When I tried to put my creditcard for auto-pay... it said something like <<unable to verify the creditcard>>... I have tried with many creditcard and it says the same thing... anyone have solve this issue? I have tried another browser too and clear ...
Dropped Calls after changing plans
Hi I notice an unusual pattern of dropped calls and signal fluctuations after changing my plan. In fact prior to my changing the plan ($ 40 /month 1GB Data / Canada Wide) I had nearly a full signal bar on my phone at my residence in Pickering ON, how...
Login issues?
For whatever reason, when I try to reply to a previous thread/post of mine I get re-routed to the login page and the site won't accept my password. I have to the email I received to reset my password (the only way to get back in) but then search for ...
Phone number invalid when trying to check phone eligibility
My brother received his SIM card a few days ago and he tried to Check his phone number eligibility but it says " the number you gave is invalid".Anyone experience this and what the solution is? Thanks
Maybe time to pause the promo?
@Jeremy_M @Christopher_T @Val_T @Brooke_CIf private messages aren't getting read for 3days plus sometimes, I'm not sure how we can continue until the backlog clears a little.
The Sunday Moderator has left the building... (followup to Where are the Moderators?)
Too long didn't read (tl:dr) version: * In the interests of improving things from our (new customer) end, let's try to help the moderator situation temporarily by not tagging them in posts, and only directly privately message them. Perhaps this will...
Resolved! Porting Issues - Can't receive/send texts, texts getting sent to old SIM but I can call just fine.
I activated my phone number on November 1 and ported my old number from my old Bell account. Since activating, I'm not able to receive or send texts. It looks like my number is only partly ported over. I can make send/receive calls and they all show ...
Successful Port Method and Experience
Hello Everyone, I know a lot of you have been experiencing difficulties with porting your old number over. I had the same experience. First Attempt: Thursday, Nov. 3, 2016: I set up my Public Mobile account with Fall $40 promo, and chose to transfer...
Resolved! Porting issues - 'Sorry, we are unable to process'
Hi! Trying to port over my number from a Rogers Share Everything plan: Prime - 85$/mthAdditional lines - 35$/mth (I have 2) While I'm one of the additional lines, I am the authorized to move ANY of these accounts. I'm having an issue trying to port...
Porting In Problem
Hey all,Would appreciate some help. I ported over from Mobilicity yesterday before the chatr migration. I now have two accounts opened. One from Mobilicity and one from Chatr . I have full capabilities on my Public Mobile account. I did not try the c...
Resolved! Telus Huawei B882 hub
Telus hub working well on PM. I changed the wireless wan profile in settings to "isp.mb.com" , saved changes then under "Connection - Connection Status" selected the new wireless profile I'd set up and press "Apply". Am currently on Telus wireles...
Longest wait for Activation - List Here
Looking to see who has been waiting the longest for an activation. I have been waiting to port/activate my girlfriends phone since Thursday at 8PM EST. Effectively at 64 hours and counting, no response from Mods and a charged CC @Saray_O
Where are the moderators? (48 hours after failed non-porting activation)
The general sticky which explains who the moderators are, how to contact them, and their hours of availability indicate that they should be available Saturday's and Sunday's from 9:30 am to 5:30 pm EST... ... but I've not seen a moderator posting s...
Resolved! Can I continue to use my older SIM on a different phone
Long story short...I am stuck with port-in stuck issue for almost 24 hours. Have contacted the moderator but haven't received any acknowledgment. Can make calls, connect to Telus network but can't receive calls or text messages. My fido SIM is still ...
Resolved! Porting from VOIP.MS
Hi everyone,I activated and ported my wife's phone number over from Telus on Friday and everything went smooth.However for myself I tried to port a number from VOIP.MS and still can not receive phone calls or text messages. I can only make out going ...
Resolved! Koodo porting
Hi, I just created my new number like it told me to. What do I do now to port my Koodo account over to the simcard?
Problème
Bonjour j'ai envoyé des message texte sur ce numéro (01150939150338)-là en Haïti ça marche pas alors j'aimerais savoir pour quelle raison Où est-ce que vous pouvez arranger ça pour moi
Another case of porting eligibility check problem
Went with a PM 437 phone number at first to try things out. Everything looked good, so I wanted to port over my TELUS number. At first, the eligibility check said the number was available for porting, but then it would fail after I confirmed the port...
Koodo to PM porting issue update?
Hi @Shazia_K, It has been more than 72hrs. Any update on porting my Koodo number to PM? I have sent you a private message on Nov 3, 2016 this issue. Regards, Dietrich
Auto Change Account Not Working
Hi, I had auto plan update from 120$, 90 Days, 6 GB TO 120$, 90 Days, 12GB today but it did not work. I alredy had 120$ deduction from my bank account. I also see this message on my PM account: Your account has been suspended. Make a payment to react...
Resolved! Data usage notifications
Hi new to Public mobile. Is there a way to set up notifications on data usage ie. PM sends notifications you used 6 gb of data so far etc. This may help myself not use to much data early on in the 90 days. Thanks
Resolved! System glitch rendered my service unusable
It has been 46 hours without service thanks to Public Mobile's broken system.Instead of authenticating for my account and call it a day, can you please just resume my service?Can I also request refund for the hours with no service? While I really li...
Resolved! My friend gets 'The number entered does not belong to a valid Public Mobile Subscriber.'
My friend is trying to active his new SIM card and gets this error message: 'The number entereddoes not belong to a valid Public MobileSubscriber.' when entering my ported and active number as a refferal. I have sent a Private Message to @Shazia_K l...
Question about porting a line with a current month to month balance + contract
I'm looking to port 2 lines from Bell to PM, one line is out of a contract, and the other is still in a contract (ending very soon). If I don't pay the bill for either line, and don't pay off the contract for one, will I still be able to port each nu...
Resolved! How is 12Gb distributed
I just signed up for the $120, 12Gb plan. Does anyone know if the 12Gb is distributed as 4Gb per month (as the plan is promoted...4Gb monthly), and the 4Gb resets every month, or does the 12Gb last the entire 90 days. For example, in the first 30 day...
Need help with porting SpeakOut number
I just signed up and I tried porting my current number with SpeakOut.
Weak signal. Telus feedback tool?
I live in midtown Toronto between Yonge St. and Avenue Rd. At either end of the block my phone reports 3-4 bars of signal strength, out of 5. But in the middle of the block where I live I only get 1-2 bars, although from time to time it briefly spik...
