[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Telus hub
I just activated my sim for 30 days to try out PM's data and phone plan before I opt for the 90 days. I'm primarily interested in data and have two Telus hubs - an older Sierra that I'm using for testing, and a newer Huawei B882 that I will use as my...
Waiting for sim card but might miss promotion
HI, I was wondering if there is anyway to get the promotion deal while waiting for the sim card. I am afraid it might come after Nov 20. This is not for me but I am asking for a friend who wants to switch.
Resolved! Giving up on a stalled port and trying a new #?
If someone was without any phone service at all, seemingly stuck between a temporary Public Mobile number and a Koodo port that has apparently stalled for almost 48 hours, would trying to change their number themselves resolve things or make everythi...
Mainly on 3G on iPhone 6
I was previously with Rogers before I made the switch to PM. When I try to use my data with PM, it is mostly on 3G even though the LTE option on my iPhone 6 is turned on. In areas where I have gotten LTE with Rogers, it is still 3G connection when I ...
Resolved! Very delayed at receiving texts
Just set up my mom on PB and was just testing a few things. Recving a text on my phone is instant however on her phone, recieving a text takes a few mins. Very very delayed. I tried the native app and Textra and still the same problem. Everything els...
$120/90 days plan questions
If my plan become deactived for few months, will I still get the same plan if I actived the plan again?
how to change usename?
any1 know?
How can I port my old number from bell to my PM number?
I want to port my other bell number to my new PM account. How to do it. Thanks
Can't Port Number from Speakout
I posted a message on the larger thread but didn't get a reply. Having issues trying to port a number in from Speakout Wireless. The error I get on the porting page when I Check Eligibility is: We are experiencing difficulties in processing this req...
Resolved! Can I port my No. from rogers after my PM SIM get activated ?
i just want to try out PM for a week to see how the network in my area.If it works well I will move from Rogers.So I wonder if there is an option to port the no. after the activation ?Lemme know Many thanks in advance
Activation issue using vouchers. Still not working.
Visa debit did not work for me when I tried to activate. I bought vouchers to use instead. Once I put in the vouchers and got to the end of the process... I got very odd message. It says I successfully activated and couldn't activate at the same time...
Resolved! Are you new to PM?
I have just become a new user of PM switching from Rogers, The switch went ok but thought I would post somethings that will hopefully help new users so they don't have to search like I did for the info. ReferralRemember to get this number in when yo...
Wind versus PM
Thought I'd do a comparison between Wind and Public Mobile, to see if it was worth switching. This was all done at one location, in my condo around Bathurst and Centre in Thornhill. The differences are staggering... In case other people are conside...
Open Envelope Upon Delivery?
Hey,I am just curious as to if I was the only person who recieved an opened envelope?To be more specific it appeared as though there was no attempt to even seal it. lol The sim card did work just fine, and it was sent Canada post so it isn't like som...
Switching back to my Nexus 5
I want everyone to keep their fingers crossed. I'm switching back to my Nexus 5, leaving my iPhone 5s in the dust. its been a long while since I've used the Nexus 5. I'm running Marshmellow. Already installed WiK's Data Witness. Looking forward to...
Porting timeline
Good day all, Just wondering. I switched (so I believe on Thursday. lol). With the Public Mobile SIM I can make outgoing calls. But I only receive messages from iphone people not any android peeps. (Just realized this may be when wifi is on). I...
Wind or Koodo porting problems? Refer to this post!
Hey everyone... I noticed this past week that people porting from Wind and Koodo are having issues with changing their numbers. If you recall, these customers are asked to first setup a temporary phone number and to then initiate a port through their...
My account and Porting Issues
Hello, I have just ported my number from rogers to pm, but I can only make outgoing calls and texting and using data, can't receive incoming calls. Also, I can't log in into my account, which I just created my account last night. Please look into the...
Porting issues
It's been more than 24hrs and the porting still has not been completed. I've sent private messages with my info to 2 mods.Can someone please look into this.I understand your backlog has increased with the promotional offer. But I am getting billed an...
Rewards Program Not Working...
Ok, so I sat down in front of my computer with my friend to help him sign up for Public Mobile. I did the typing, he did the watching. When I got to the page where you fill in all of your contact information and passwords pins and referral informatio...
Resolved! no data at all for my iphone 5
Hello, It seems the port is complete, and I can make a voice call. I cannot access the website. Can you share some points? Thanks,
a tip on data as a user of Telus locked phone
I am posting this as a reference for ex-Telus users. I have been a 12 years Telus loyalty, moved to PM three days ago. My iPhone 6 plus is still locked to Telus, but after a port, there has been no problem to use, - call/receive, SMS and use of data....
Porting existing number out and porting existing number in
I have two phone numbers, say PM number is 7781234567 and Rogers number is 6047654321. Can I port my PM number 7781234567 out and 6047654321 into my PM account simultaneously to the same plan? If so, how would I go about doing it?
Resolved! Is there a way to check if this smartphone is voice and data compatible on PM
This is an Asian device: Asia: HTC One + back in 2012. The subscriber never had data before. I have a hard time confirming if it will work on Telus' network. I can't pop in my iPhone SIM card because I don't have a nanosim adapter for the device. Is ...
Can't paste password in Self-Serve
Sorry if this has been mentioned before, did a search and didn't find anything. Why doesn't PM allow us to paste passwords for Self-Serve? We can paste passwords for Community. I use a password manager and not allowing us to paste defeats the purpose...
Cannot Receive Text or Call
Hi, Im new to the PM community. My problem is the following - I can send messages and call on my device, but cannot receive either. I have a redmi note 3 - the phone has been verified compatoble with PM via IMEI. I have the $120 plan which includes d...
Ported phone number. Still can't receive incoming MMS/SMS since 3 days ago.
No offense to the people behind Public Mobile, but they still haven't figured out why my ported WIND number can't receive incoming messages. I tried changing messaging apps, manually entering the APN setting, and restarting and taking off the SIM car...
Successful Ports Thread
As per a suggestion from another user in another thread who thought we needed some positive experiences posted, I am going to try and get this going as I have two very recent successful ports. So with all the negative experiences getting posted beca...
New activation: ONLY outgoing calls after porting number
Yesterday, I set up a new account and chose to transfer my old number over from Fido. My payment for the120 days plan has been processed too. However, for some reason, I am only able to make outgoing calls and use the data. I cannot receive anything....
I can't receive any calls. Can anyone help me?
I just activated my sim with PM and since then I was not able to receive any phone calls. It has been like this for 7 hours now. Can anyone help me plz? Data and outcalls are fine.
