Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account disabled

Went in to make my payment and my accounts disabled, it' was fine last months? Not sure why it's disabled... Now my phone is not working, because there is no money on my account. How can I fix this ASAP?!Thanks for your help

Refer a friend link

Hi,My plan no longer shows the refer a friend link. I used it once before but can't find it anymore. Any particular reason? Who should I contact?Thanks.

I AM TRYING TO PURCHASE MORE DATA, NOT WORKING

Hello Community, thanks for your help the last time out. Right now, Im stuck again. I paid $10 for 200mb and I dont have it. I really need assistance, Im out of data...please help guys

Issue with Plan Change-over, Didn't Work

Hi,A few months ago, I changed my plan and set it to start on the next renewal date. This morning, however, my old plan renewed and my "Future Dated Plan Changes" box with the new plan information vanished from my account. Not only that, according to...

Incoming calls no sound, Outgoing calls unstable

Hi, I have sent emails a few times to request the solution for this issue, but I received no proper response, so I decided to post my issue here. I ordered a SIM card from PM, and activated successfully with 6 GB for 90 days plan with Autopay.My phon...

Can't receive calls after port from wind

Hi I've ported my number from wind a couple days ago. I can' receive phone calls. I can receive and send text and can make phone calls. What should I do?

Resolved! Unable to activate account

Hello, I am a new Public Mobile user and cannot activate my account: My username and password don't work and cannot login into the community and ask my questions - I have verified my email account (*******@gmail.com) and the verification went thr...

Dead Samsung S6 SM-G920FD Fix with S6 SM-G920F Motherboard

Hello, this is my first time on Public Mobile Forum.I have a dead Samsung S6 SM-G920FD Dual Sim\ Duos. I plug it in the charger it does not show any sign of response no blue notification led light. It does not boot up, does not go to download...

Great job Public Mobile!

Just switched away from Fido, with their insanely crappy self service website. After about a year of pain, relief kicks in, finally. Unfortunately my BMO Debit MasterCard failed.Then the German Visa credit card failed.Then the German MasterCard credi...

Setting number of rings before voicemail

Hi.I am trying to extend the number of rings on my phone before voice mail picks up. I have tried using the code **61*+15875884002*11*30 (I am in Alberta) but I get a message saying something to the effect that I don't have Talk and to go on self-ser...

trying to set up an account?

I am a little puzzled in setting up a new account. I want to set an account but the web site says I need a Public Mobile phone number in order to do so.I am not a Public Mobile customer yet but I want product from this site including two plans and t...

Ma carte sim m'indique réseau indisponible

J'ai commander une carte sim pour mon cellulaire, j'ai remplit et PAYER 54,04$ comme demander et une fois que j'ai mis la carte dans mon cell ça dit réseau indisponible!! RIEN MARCHE ET CA FAIT DEUX JOUR QUE J'AI PAYÉ ET N'AI ACCÈS À RIEN! Je ne suis...

Resolved! Advertisements of PM ?

Hi, I was just wondering if PM has some sort of non-compete clause with Telus ? Can't PM at least adopt some basic advertising like in local papers, flyers etc to promote its awesome service and plans ? Or does the contract with Telus prevent it from...

Just activated from SIMSWAP

Ok so i just activated my new account, but for some reason my $25 voucher i recieved from sim swap wasn't added. Can anyone help? Thanks

Resolved! Auto Pay paid for my plan but now I have no service!

My plan shows being fully paid up and with a positive balance and yet I have no calls/texts or data service. Very unhappy about this!

Resolved! Ported Away From Public Mobile, but Want Back. Receive "Account Disabled Message"

Hey All, So I know once you port out of Public Mobile, the service ends immediately and your account is disabled. I switched to another carrier but have decided that this carrier is not the carrier I want to do business with. I am looking to come bac...

APN Setting Default MCC 310 - Can't change to 302!!!

Samsung Note 2 unlocked. When I tried to add APN under mobile networks, the default mcc shown is 310. I can't save it as 302. After I change it to 302 and save, the public mobile APN will disappear. I can save changes for all fields (proxy port etc) ...

Lost sim card

I have lost my sim card. Is it possible to get the information from my sim card like the contacts?

My texting plan still isn't global

I know you guys recently removed the location restriction plans for texting and only have one global texting plan now. Since this happened while I was in a 3 month cycle, is it possible to give me the global text feature as well? Thanks

Port From Shaw Home Phone

Hello, Seems like the port from my Shaw home phone did not complete.Please can @Shazia_K or @Mary_M have a look? Thanks

Resolved! Porting from wind unsuccesful

Hi, I ported my old number from Wind mobile to PM but my number does not seem to be working properly. I can make calls from my new phone using the PM sim, but I cannot receive any calls or SMS. Can someone help? Thanks

How do I know I reach my data limit?

I have a data limit on my plan but recently when I want to use data it always redirect me to public mobile's website saying o need a data add-on. Does it mean I have reached my data limit?

Resolved! LTE is not working.

My LTE does not work even in areas where my friend's phone on Telus gets LTE. Back when I was with Telus I got nonstop LTE ADVANCED across the city on my S7 (which I bought from Telus) and now that I am with Public Mobile, all I get is 4G everywhere....

Resolved! Activation

On Monday, we tried to activate a new account with PM. We ported a number from Telus. Telus phone is no longer working, however, new phone is not working either - says no service. E-mails for assistance come back saying it is fixed, but still nothing...

Resolved! Re: Unable to send text messages to certain 204 area code numbers

This is an update on the 204 txting issue. Telco tried today to switch me back to Canada wide txting from international txting, but the problem is the same (sorry, we do not offer text messaging outside Canada at this time). Don't know when they move...

OnePlus3 - OxygenOS / HydrogenOS

Merge is official nowhttp://www.xda-developers.com/oneplus-updates-new-oxygenos/ For those of you who prefer the older experiance do NOT update

want new sim with same number

Myself Neel Vashi, I lost my old sim card and want a new one with same number how can I get that? Can someone help me out with that?

iOS 10 Working Great on PM

Just wanted to start a thread to let people know, that I haven't encountered any issues with iOS 10 on PM. If you do encounter any specific issues to PM on iOS 10 please share I don't foresee any issues, but I guess you never know.

Cancellation

I changed to another service provider. I went to my account infor to cancel ensure that i would not be charged. I read that my account was suspended and would be cancelled. Perfect. However, now it looks like I was charged today for another 3 months....

Unable to reactivate and change plan while having enough balance to cover change

This seems to big a glitch of some sort as it has happened to me more then once. My plan expired and while trying to change plan any balance on account is used first, but if there's enough to cover the new plan you still need to add extra funds for t...

Community

Forum Posts