Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Koodo port failed-support request (#2519-3367)

Porting failed with a message to contact support. Old Koodo sim can still send/receive calls but has no data while PM sim has data and can make but not receive calls. ThanksDanny

PM staff not replying to emails or private messages. Need account fixed.

Not sure why PM won't reply to email or private messages or fix account problems and respond to issue about bad signal in high population city area. Sent a kind private message to a PM staff over a week ago but he won't reply. Works great in this cit...

cannot login to public mobile account

hello set up a public mobile account, phone is working, cannot get into account says i only signed up for 10 days (via email) but signed up for 120 any help?

SIM Card Cost

Purchased Public Mobile SIM and have been using for little over 2 months, have yet to receive refund as promised by PM!Was told if post concern here, someone would contact me to resolve situation.

Resolved! Invalid Sim Card

Hey,I saw another member having the same problem as me and was wondering if anyone else is having this issue. I was able to sign up for PM on the promo plan $40/month but when activating the sim, it said "completed" but also gave me an error message ...

WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

At the moment, you will have a high possibility of:1) Being charged the full amount with NO SERVICE2) Account will not be activated to make changes3) If you plan on porting a number, you will lose this number in limbo due to bugs on public mobile.4) ...

Resolved! Sim cards

I havent receive my sim cards in the mail yet. I ordered them on the 3rd.

Activation Failed - getting 'invalid sim' on re-try

tried signing up/activating sim tonight for the 4gb/120 plan, however at the end of the sign-up, getting an activation failed. When re-trying the registration again, I now get an "invalid sim" error on the page. Im also unable to sign into the self-s...

New Activation Issue

Hello to activate account got to the payment screen and it said activation failed.Phone recognizes that it has recieved a text but says there is no texting in the plan.Cannot log into account that was going to be created and tried to reset the passwo...

Activated new sim but cannot recieve incoming calls

Hi! I just activated my pm sim my data is working and I can make outgoing calls but am unable to recieve calls or messages.. I am not sire what the issue is please help me.

Adding Additional Phones to Account

For anyone wondering, like I was, if you can have spouses or kids phones on your account...no you can't you need to set up a seperate account with a seperate e-mail for each phone ...don't understand why but thats the way it is...

Resolved! Anyone need SIM card near Guelph?

I have 6 SIM cards left, if anyone around me needs one. Im in guelph near the university. I know some of you are very worried that theirs wont come in in time as I would be haha. Private message me to arrange something

Switch plan failed

Hi, I had Public mobile 25$ plan. I called 611 last saturday to Switch to new 40$, 4 G data /month plan. 120$ has been charged and I should have the plan today (the payroll day). However, I am still on the old 25 $ plan, and it charged me 25$ today, ...

Phone Service

Hi, Its been a few days now, and the only reply i seem to get is that i have to wait for someone to get back to me. I'm already being charged for service i dont have (twice actually, paid on top of the auto charge...). Is it not possible to get a re...

Resolved! Petro Canada Mobility

I've got one more number to port...Has anyone ported from PetroCanada Mobility to Public Mobile? If so, what information did you provide to have a successful port?Thanks in advance! Edit: I provided these 3: Account number = 10-digit phone number, 4-...

Resolved! Unsuccessful Port from Wind Mobile 48 hours

Hi guys, I ported my phone from Wind Mobile on sunday evening. The last step of process said activation request failed at the top of the page but still said it was processed. I received the welcome email that my self serve account was setup, but I ha...

Unsuccessful porting from Zoomer after 16 hours....

Tried to port last night, but incoming calls still went to voice mail. Submitted a contact form on the website 8am this morning. Sent a private message to a moderator an hour ago. But still no response of any sorts, or any fix. What else can I do to ...

New account activation failed, can't login, no service, please help

I created the new account on Saturday, port number from fido and paid, but I got activation error. Then I can't login and no service, but I was still able to continue using fido service at that time. Today, fido terminated my service, it seems my ph...

Resolved! IT IS REALLY TIME TO UPDATE COMMUNITY, WE DESERVE IT!

wow.....so more i read in the community so scarier it gets.... PM: it is really time to update our community in regards to the status of service ...we deserve it, your customers derserve it....so longer PM is quite, so worse it gets unfortunately.......

Not properly porting

I am unbelieably frustrated right now. I switched to Public Mobile on October 14th and a month later I found that I haven't been able to recieve calls. I'm able to send calls, recieve and send text, and use data so it took me a while to figure out th...

Resolved! My phone# did not Port Over, and I have NO Service to USE!! Yet I paid $120 already!!

So I got my PM sim card in the mail recently and tried activation yesterday. It told me my credit card failed so i have to enter in a new credit card number. I thought that was an error, so I punched in the same credit card number and filled out all ...

Bell porting issue

Hi, It appears that I'm not the only one having issues with this. I can can make outgoing calls and have use of data but that's it. I contacted bell and my account is still active as it appears that PM has not sent a request to Bell. Anyone have a...

REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

Public Mobile, Please issue a statement regarding how long it will take for your customers to receive a response. From reading the community forum, I am seeing that people are waiting up to a week just to get a response. I currently am locked out of ...

Resolved! Porting from Koodo

Hello, would it be possible to get some assistance with 2 ports from koodo? Your support request (#0330-0162) andYour support request (#2519-3367) Not usre how long it takes to get an update. Thank YouDanny

Resolved! Wind Pin#

Porting from Wind.Was planing on inputting my account number and Pin.Is my Pin the number I input when logging into my account on the wind app on iPhone that they want?

paid for the sim but didn't receive any email from public mobile

hi i have purchased sim online and the transaction went through but I didn't receive any email from public mobile about any conformation.pls help

8 days without SIM

Hi Mods, I was just wondering if tracking information is available for SIM card orders. It's been almost 8 days without hearing anything, and it's starting to get frustrating. I'm located in the Waterloo Region. Order Numbers: 90950 and 95604 Thanks...

Resolved! 6 Days SIM card not arrived (Toronto)

Hi,When I ordered my SIM card, I got it the very next day.I wanted to switch my parents to PM as well, so I ordered 2 SIM cards on November 9th and they still have not arrived..I am getting anxious because I want to receive the SIM cards before the 2...

Cannot receive calls after activating sim for PM

Hi, I have recently activated my SIM card with PM. I ported my number or at least I tried to, I cannot recieve calls from anyone but I can make calls just fine. The number the other person sees on their phone when I call is my actual number. I have ...

Resolved! Fall Promo plan Future dating query.

Hi, I would like to move to PM by Dec 20th 2016 due to current contract and make use of the fall promo. I had ordered & received the sim card yesterday and would like to have the following queries addressed before the activation. Below are the step...

Community

Forum Posts