Payment Date

[tehowennathe]

My payment date is in two weeks. I recently bought a US roaming add on and noticed the payment date changed. Does that mean my Canadian usage has been extended because I will be in the US? Just wonder.

[tehowennathe]

It turns out the date I saw on my account is for when my US coverage expires and that's the date if I want to add more US service

[Acekiller]

interested to see what happened there!

[Shazia_K]

@ShawnC13, 

Good point, I would need to know the exact date of purchase then but I can still assure that the plan activation date would never change in this case. 

Let me know if anything 🙂 

Shazia

[ShawnC13]

@Shazia_K, the date doesn't seem like it would be the end of their US roaming.  If it went from March 26th to April 17 that is a lot of extra days and if the US roaming addon was recently purchased (say today) it would expire  on the 25 maybe 26 depending on when start time is calculated.  I could see it being the end of the roaming plan if the original date was April 17 and now shows at March 26.  @tehowennathe, did you get the dates correct your plan renewal date was actually pushed further into the future and not moved to rener sooner?

[tehowennathe]

That does make sense. 

[Shazia_K · Accepted solution]

Hey @tehowennathe, 

I can assure you that your payment due date shouldn't change, this is most probably the expiry date for your US add-on. 

Let me know if anything. 

Thanks, 

Shazia

[tehowennathe]

Strange because it was originally March 26th now says April 17.

[CaNuCk07]

@tehowennathe  No that shouldn't be the case, your normal payment date shouldn't change because of your addon purchases.

Best to send a rivate message to one of hte moderators who can take a look for ou.

@Shazia_K