[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Unlocked AT&T LG V10 Service State "Radio Off" after reset
Hello everyone,Recently purchased unlocked V10 from Amazon (AT&T Unlocked Phone compatible with GSM SIM cards in U.S. and worldwide) and put my PM sim card in when I received it. Immediately I saw it connect to the PM network and could use it. Howeve...
Signed up, Credit card charged, can't log in to account
Hi I just signed up and picked a plan, i was charged, and now the website doesn't recognize my email and i am unable to sign in or change my password. Does it take time to set up? Seems like something went wrong.Please help.
Unable to pay for plan
Hey, I'm trying to make a payment for my plan but when I try to pay it says my account has enough balance even though my service is not working/payed for. Any help would be appreciated!
Payment without a public mobile number.
Since April I've been paying a service that I never used. I'm a client of freedom mobile , but every single month on the 17th I have been charged with a payment of $48.59 directly from my debit account.
Resolved! 90 day $120 promo plan - travelling to Nova Scotia
Hello Community,I have a 90 day $120 promo plan and will be travelling to Nova Scotia this weekend for a week. are there any addon options available to me to use my public mobile phone while in Nova Scotia? If not, what would the best options be for...
I have a text message by someone and would like to trace it
I receiced a text message by someone that knows my name and refused to give me their name. I was hoping I could get a moderator to help me with this.
Unable to buy the US Roam addon
Hi,I am trying to purchase the US Roam package in self-serve.When I push the button "Confirm Purchase", I get a message"ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provisioning_-1"in a gray box.Then I check if the purchase has worked,...
Resolved! This message is for Babacar regarding my issue from July 1st
I post here because I noticed I was taken off the $120 12GB plan and put onto the $165 plan by a rep who manually reactivated my account one month. I have made the remaining payment of the money I owed as requested and I was told to message them on m...
Are Data Plans Prior to the New Data Plans LTE?
Sorry if this has already been asked (I looked back the past 3 pages and didn't see anything that stuck out as the question/answer), but as a customer who registered on July 3 (prior to the new Data plans that were introduced), does that mean my plan...
90 day data plan and only getting $2 for 90 days
90 day data plan and only getting $2 for 90 days. Shouldn't I be getting $6 off in 90 days? Thanks.
Disappointment by the price Hike. Now you get 3g for LTE price?
Hi Members,I loved PM and been an customer for almost a year. Disappointment by the price Hike. Now you get 3g for LTE price. Now, We get 3g data for the LTE Cost? My Suggestion: If PM is launching 3g plans for $33+, It will be great deal. 90 Days P...
overcharged
I wanted to add US calling to my plan. Went to change plan and it said change now or next billing cycle. I wanted to do it now and not wait 2 months. Then it appears to have charged my credit card for a new 3 months even though I had 2 months left on...
Resolved! Back to School Specials Have Started- $40/$45 Plans- Virgin, Koodo and Fido Promotions
Virgin- $40- BYOP- 1 gig, 500 Canada-wide minutes, Weekends and Evenings 5pm-7am, unlimited World-wide TextKoodo- $45- BYOP- 1 gig, 500 Canada-wide minutes, Weekends and Evenings 5pm-8am, unlimited International Text and Picture Messaging. Plus $10 b...
Traveling to dominican republic for honeymoon...add on selections
Might be a silly question but will PM work there if I purchase the US roaming? @Shazia_K
Reset my password
Need help from mod plz
Payment Problem, Overcharging.
I've just bought a cell phone today and a sim card,I've registered with unlimited call on my province, with a credit card, i paid 27$ 10$ for the pick and pay, and 17 $ for the unlimited talk. but when i logged on my account I had no talking plan, ...
Why Worry Be Happy
Less happy perhaps knowing Trump probably thinks this map is a game: http://nuclearsecrecy.com/nukemap/
Unable to Set Up Personal Hotspot: Contact Public Mobile | edit: RESOLVED
**Edit: Problem was resolved upon restarting my device! Now able to use personal hotspot! Hi all, I have an iPhone 7 Plus and have previously used the personal hotpot feature with success, however when I went to check today if I could use it, a messa...
Just joined and robbed of $10
Signed up for Public Mobile on 19 July. Had my card debited $47 (plus taxes) for a data/voice package. Went home, tried data - nothing. Tried voice, got a message saying that no voice was included in my plan. Looked online and I had only been cre...
Resolved! Unable to update Autopay card from Mastercard to AmEx
Checked with AmEx, and there is nothing blocking it on their end, but am unable to add it into the system:Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your ...
Can't access account and no service
Just switch to public mobile last night. Received congratulations texts from PM and finally received activation email this morning. I still can't access my self serve and I have no service. Can't text or call. I have contacted the moderators and wait...
Freedom 12gb plan only registered as 6
Hey i recently got the plan and I just got a text saying I used 75% of my data. When I checked self serve it's only showing 6gb. Would love some help.
Resolved! I was looking at the Plans in my Self-Serve, appears a Glitch
I was JUST looking at the Plans stuff in my Self-Serve, NOT Switching my plan, BUT was curious at looking at the plans Appears that a Glitch is in the Cards Just bringing this to PM's attention
Maximum Call Length
Saw a few of these posts previously so tested it myselfThe network will indeed auto-end your call after 2 hours of talk time (my official timer was 2 hours & 12 minutes) I can't imagine using a call for that long but the issue does exist
Locked out of self serve account
I am locked out if my self serve account. I forgot my password and tried to reset it but the link expired before I could use it, now I'm locked out! Help!
Purchased "3 Choices" plan at $55 and received entirely different plan at $48
I chose three options for $55:- 1GB 4G LTE- Unlimited international text- Unlimited provincial talk My credit card was charged $63.24. Upon restarting the phone, I was notified by text that texting was not included in the plan, and upon attempting to...
Resolved! Someone ported out my number by mistake to Koodo without my info or knoweledge
Is it possible that someone can port out my number without my knowledge or having my informations like PIN number or Account # ?My SIM # got deactivated some time ago . I noticed that I completely lost service and I couldn't connect to network (I hav...
Purchase LD add-on did not come through
Hello purchase the $8 long distance last week, got charged but somehow it did the service did not come up. First time I have issue with payment. Was on July 11th What should I do next Thnx
plan not working after after cc update
last week I had to update my credit card to continue my plan. eventually it went through, but I cannot make calls. when I try to make a payment now it says I can make one when the plan expires. I cannot make calls even locally, I just get a voice mai...
Re: Can I change between plans regularly?
I made wrong move by adding on us texting @ the cost of $8. I would like to add on to get talking and global texting. I don't know for what service I was charged $20/month if I am not able to call or text. If possible put me back to previous plan I h...
