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Late Payment for one day and still no connection on 2nd day

dude8888
Good Citizen / Bon Citoyen

I made a mistake and paid my account one day late.   However, when I logged in the my account today, although it states the account is Active, and there is a credit on my account, my phone still has no connection.  This is now my 2nd day without phone service.

 

Is there a way to speed up the reconnection or am I missing a step somewhere ?  Please kindly help as this is my only phone and no one can reach me at all.

 

Thanks in advance.

1 REPLY 1

neatooo
Model Citizen / Citoyen Modèle

Unfortunately it is time to contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

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