Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Account locked and need password reset. Previous password reset i received email with expired link causing it to be not working. Please help. thanks.
So my throttling kicked in today. I had almost 48 hours of full LTE+. In that time I burned through over 500MB of data testing speeds and apps.I ran speedtest, with full LTE+ it used 175MB of dataAfter throttling, it used 5MB for a test. I remember...
The LTE icon shows up in the top left corner of my screen. But my data data will not work. There is also a problem with self serve not showing how much data I have used. Help would be appreciated. Thank you.
Hi I am on a 90 day public mobile plan that is $120 without the tax. When I paid the 90 day fee for the next month. I was charged $134.40 instead of 5% HST in BC ($120 x 1.05), which is $126. I am happy to give out my account info to a mod if asked...
Hi, I have some issues with my CC so auto pay will fail but I put some money into my account using pre-paid vouchers. When its time to pay, will the system take the money out of my account first? Do I need to do anything else? Thanks,
Hello everyone, My autopay payment date was yesterday October 2, 2017. It seemed to have failed to pay for my public mobile, and now my account is suspended until I pay. This account has been with Public Mobile since January, so I know the autopay ha...
Hello,Does anyone know if PM can permanently block my outbound caller ID?Telus was able to do this for me (it would override the setting on your phone regardless).Thanks!
Hi, My account has been suspended and I cannot get my phone to work. My auto pay date is today oct 3rd and it seems my account hasn't allowed me to pay to continue service but it should . I am try to add payment but it will not allow me please assist...
Is there a way for me to log into my account as no matter what I try I cannot sign in. Furthermore, the reset process tells me that my cellphone number isn't recognized, neither is my email. This is very frustrating and now my only option to pay is t...
Hi, currently my plan includes below features and costs me $81 for 90 days - Talk and Text (Grandfathered)- Unlimited International Text- Unlimited Provincial TalkHowever, on the PM webpage, this plan is only $75 Why there is a price difference? Can ...
All of a sudden my data is not working. I haven't received a text message about reaching my limit and the stats usage page shows nothing. How can I get confirmation whether or not my data has maxed out or if there's something wrong with my account?
So TELUS is offering Series 3 cellular support on Dec 1st..... Was wondering if a Mod could let us know if there is a chance PM will offer support at some point, or is it not something to hold our breath on. The reason I’m asking is I have a friend w...
Hi, When does an account become deleted? Is it 90 days from the last payment or 90 days from the last expiration date?
Hello Jeremy/Community My battery is DEAD on this antiquated placate onetouch flip phone. I've been a customer from Day 1. I need a phone Jeremy fast. I pay monthly via account setup
Hii receive voice mail message from public mobile every single dayi dont have voice mail now do i need it? it is free?if my cellphone is off and someone call me what happen? will i receive voice mail message from caller? thank you
Actually my PM billing cycle ends today (Oct. 2nd), however about a week before my plan ends, I got text message from PM said I got an exclusive offer from Koodo and it is only for PM users.. This include a very attractive plan: $50 monthly plan, no ...
I need my phone number
Hi, I just signed up over the weekend, and today I discovered that I didn't add text messaging? I need to be able to send and receive texts, but I don't want to pay another 150$ to replace a plan that's only a few days old. Is there something that ca...
Hi all, Some days ago I filled my account with enough funds (with tax) and today was my due date. Surprisingly we are at the end of the day, I current have no service and the money is still on my account. Am I missing something...? Please help Thanks...
I haven't received my referral credit from my sister joining public mobile
Just got this text and I think it's pretty neat that Public Mobile has enhanced911 services. I guess if you want to read more about it. Here's be link from the text. https://www.publicmobile.ca/pdfs/E911_EN.pdf
Hi, I'm using a 3G data plan, but I can see 4G sign on my phone.I could restrict 4G data and use only 3G data with my previous phone.I cannot find it with my present phone, Galaxy S7.Is it okay just to keep using it with 4G sign? @Moderator_Team
I changed my plan and paid already. But after i paid i found that i can’t received calls and messages. Also can’t use data. Hopefully someone can help me to solve this problem!Thank sosososososo much
Hello, I just changed my plan as I had a very old one and not getting good value for money. The page stated I need to pay before changing so I did, expecting that there would be a credit for the unused portion placed on my account. I went through all...
Hello PMer's I had my credit card renewed this past month and my autopay date is coming up. I received a text from PM that my card was about to expired...which I knew and the reasong for getting my card renewed. Will PM still accept my credit card o...
I will be leaving for Mexico at the end of this month and will be staying there for the next six months, and maybe a bit longer.I tried to find an add-on for basic international calling, but didn't find anything. Does PM offer international calling?I...
My husband's Visa Account that was my Public Mobile payment account was hacked on September 16,2017 ( The payment card is in my husband name. He has a new Visa card # to replace the hacked card.) I am very disappointed that my phone service has been ...
I bought the $15 US roaming add-on, but didn't end up taking the trip across the border. Would I be able to get a refund for this?
My wife's phone (which I get the job of managing) is at 3020.972 of 3072MB for 90 days in the Data & Add-On Usage screen. Her Usage History shows only 431MB used. I'm pretty sure neither is correct, but why are they sooooo different?
Hello, I tried topping up my payment for the month, but the system tells me it was unable to process my transaction becuase it couldn;t verify my credit card info. I've tried a couple of attempts, but it keeps giving me the same error. Autopay seems ...
