Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there!My husband and I are with PM and convinced his parents to join as well. They go to Arizona for the winter every year so I have a question regarding their possible plan changes: If they sign up on X plan, how often can they change it? They're...
Hi there, i Could see the add on data in my account along with the main Data (plan) . I remember i have purchased an add on data long time ago and used 90 % of it . Still some data is left from the add on . How would i use dis data apart from main p...
Hey guys! Long time no talk. Super busy, barely moments to myself, etc etc. So, Nov 3rd, my next payment is due. I’m busing out of town into the next town over to purchase the payment vouchers. I decided to log in to check my data usage, because I ...
I bought 2 sim card online on Oct 28, and today it was deliveried with only the envelop. Obviously it was opened and for whatever reason the sim cards were disappeared.What am I suppose to do? should you guys at least ask for a signature while delive...
Once they are announced or they are only for new customers? Thanks
Hi I was wondering if a plan can be implemented into two sims? As I got one phone I wish to use the plan on but wish to maximise my data's versatility by adding another unit (tablet) to have the ability to use the allowed data from the same plan thro...
Recently I went for a trip to the USA, just before I left I went on the self serv and added $20 for voice and data so I can roam and use maps online using my phone, etc. The option was very clear to select USA roaming for 10 days which I did. Once I ...
Good Morning In the past month, whenever I attempt to access my voicemail, it tells me that I am unable to make the call because I do not have an active long distance add-on. I have never had this issue before - I have always been able to access my v...
My phone it dosen't have bill,so I need to pay for it.But I can't get on the mail and I'm not forget my password.I try it many times but I also can't get on the mail.So what should I do? Please help me.Thanks.
@CS_Agent Hello, My old credit card expired for autopay and my account was suspended. I have since updated my account with a new card and have enough funds but I still can't reactivate my account. When I hit reactivate my account and says I already ...
I see the following message:Sorry! We are having trouble with this page. Please try again later. Is there something wrong with the system or is it just me? Thanks!
My data was working fine but stopped working today. Now when I log in to my account under the data usage there is nothing showing. Usually there is a table that displays the 12GB and the the data used etc. I have tried rebooting my ohone and that has...
I accidentally bought 1000mb of USA roaming data as the page moved when I was purchasing. I was trying to get 400mb of data. I will never use the USA data I'm in Canada. Can it be changed to regular data? It cost $23 and I can't use it
Hello everyone! I have had pm for just a little over 3 months. Im set up for prepay. I used up all my data maybe 5 days before it was to auto renew. My 3 months have ended, the payment has been charged and processed and I have no data currently. I h...
Hi, I wanted to change my credit card for my autopay. I followed other people's discussion on how to get it changed, removing Autopay, removing the credit card saved, and entering a new card. But, no matter how many times I try I keep getting, "Unab...
Im locked out of my account and i cannot get retrieval email. Im on a trip doing all this with no data please help.
Have tried numerous times. Can you do that on your backend. Phone number: 519-***-****Account: 10000000******
Hey all, I want to renew my plan a month early, because I blew through my 12GB data too fast. Can someone DM me and we'll get started?
I am interested in getting the Galaxy A9 Pro due to its battery size. Will that phone work with Public Mobile?
HI, I have an account that is suspeneded by a couple of days (I think last day was oct.27). The reason for that is because I was intending to port my number out. I'm having a hard time porting the number out. I was just wondering if my account has to...
I recently had to change my credit card with my TD bank Mastercard to visa due to their disconnunitation with mastercard and I wanted to update my credit card on autopay. How can I do that?I tried removing autopay awaile ago to see if I could update ...
Is there any way to add Global Texting to my existing plan? Not only do I need it, it also costs less for that plan as it's a bundle.
I received two password resetting emails, but all lead to an error message of: Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again. Please help me to pay my balance. My phone number is...
My data hasn't worked for a month, i paid for my service, i should have 12gb over 90 days but i keep getting an error message saying i am unable to access the web can someone help me, a month is ridiculous, i don't want to post my number in the open ...
Accidentally changed my phone number, is there a possible way to change it back?
Hi, @Mary_M I'm have the same problem as the above person. I can not make local provincial calls says I dont have long distance calling.
Hello!I just changed my plan for my next renewal date and everything went great. I also like that Public Mobile now offers a choice between 3G and 4G LTE options. More choice and better service! I started with Public Mobile four or five years ago, tr...
I have a question about canceling my service. So my next auto payment is about next week, but I am thinking about changing to another service provider, but I'm not too sure yet. I have to wait till Black Friday until I can make a decision. I have the...
Hi Community,Does anyone know if there is any way for us to escalate issues?I have had a POOR interaction with a mod here - Gregory. Literally wasted a few hours already.It was my first time contacting Public Mobile directly to inquire about my accou...
