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i lost my password and it lockout now please help

jadugar
Great Citizen / Super Citoyen
Login UserLockedOut
Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.
3 REPLIES 3

Ed
Good Citizen / Bon Citoyen

yes, this happened to me yesterday. you need to pm a moderator. the chatbot will help you with that.

Luddite
Oracle
Oracle

If you're still stuck in an hour you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. Watch for the reply as account resets are time sensitive.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

KMG
Deputy Mayor / Adjoint au Maire

Unfortunately, the "forgot password" button doesn't work.  You need send a private message to the @CS_Agent to help recover your password.

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