12-18-2017 08:31 PM - edited 01-05-2022 03:46 AM
My son changed his plan this past Saturday (Dec 16) and after payment, it still hasn't been enabled. I've double checked with my CC company and the payment went through. What information is required to resolve this?
12-18-2017 09:26 PM
Done. Thanks for the details.
12-18-2017 08:51 PM
Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with his phone number, account number and an explanation. It's near the end of their day and so may not get back to you until tomorrow. Put "SERVICE DOWN BUT ACCOUNT PAID" in the subject line.
It is not possible to change it without moderator assistance after a plan has expired.