Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good afternoon, Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. Thank you
Many news headlines refer to the Fall 2016 promo as the "$40 for 4gb" plan, and Koodo has conveniently offered that amount, but this is simply not the case and never was. Since we pay in increments of 90 days, which is less than 3 months (91.25 days)...
OK, so the last few days haven't been very good around here. Maybe it would be a good idea to get some clarification about the proper procedure for resolving a complaint. Like most people, I would prefer to deal with the company to resolve an issue ...
You have reached the limit for number of private messages that you can send for now. Please try again later. @CS_Agenttrying to resolve my account issue with changing my plan and topping upi just want to use the services i have paid for and yet im pa...
In the letter from Dave he said that all good things must come to an end, referring to 12GB/$120/90day plan on PM. Since he implies that being on this plan on PM as a good thing, does that mean that moving to Koodo on a similar plan is considered to ...
Apparently http://www.mrnumber.com has an app for Android & iOS that can block entire country codes!
I purchased a us roaming add on and it did not activate on my account
@CS_Agent I cannot change my plan in self serve .I am currently without service trying to add 30day provincial talk . The funds are available. And I have even added more than necessary as the processing of plan change seems to require a payment. But...
It seems like Virgin raised their plan prices again. This is the second time in at least the last 4 months. I am sure Koodo and Fido will follow once their promotions are over. It will now cost you $50 for 500 daytime minutes and 500MB of data. The ...
I ordred a SIM on Feb 6 via Order 132490 Still no sign of it. Any ideas or is it just delayed, Thanks.
My sms roaming bundle for the states just expired and now I am not recieveing any texts or calls.
We recently sent our daughters phone for repair, whilst there they lost the Sim card - how do i get another sim that will be attached to the same phone number and account details?
I'm new here, but I hope someone could help with problem word document on my iPhone 8. Since yesterday, I haven't been able to open it. Other word documents are opened without any issue.
Hi, I resumes my service yesterday after I lost my phone. It still says account is suspended. Can you please take a look into it?
Tried to sign up with the 4 + 2GB BONUS at 3G Speed - Unlimited International Text - Unlimited Provincial Talk for $50 (which is a current promotion on the website) but it would only let me do it for $52 if I created my own plan. Why is that? Can my ...
Hello,If i look at my transaction, it doesnt look like i was charged (im on auto pay) for calls and texts and it call and texts are not going through my phone. Please have a look at my account 100000xxxxxxx asap.
Hi Shazia_K,How are you, I just found that someone else who has the same issue with their plan and asked your help. I am facing this issue where I am not able to connect any calls from mobile phone though LTE and Data seems working fine. The announce...
they referenced the text from Public Mobile and asked if it would be okay to close the case given that Public Mobile has decided not to move forward... I said sure, but to expect another if they tried to pull this BS again.They fully expect to if the...
So I'm on my first 3 months with PM, still some time to go until auto pay. $180 plan. My first payment to PM was $180 and I have $6 in available balance for reward for auto pay. I then got a $4 community reward. When I look at my rewards, I expect to...
We had too much intense discussion in this forum in recent days. Time for a bit of relief. This is a sidewalk sign in Coventry UK. Now, why were we going nuts over a $60 for 10 gig plan? There is zero reaction to this deal.
I am a new customer of Public Mobile (only 2 weeks)... So I thought I would get a friend to switch over - Went to Walmart to purchase a SIM card and was told they can't sell them anymore without activation? I don't want a Walmart employee to create a...
If i get 2$ reward every month for autopay...I can use this amount to reduction my monthly price??
I am unable to activate my sim, as it says its invalid! What should i do?
Hi, I remember I used to be able to request a copy of invoices via emailing support. Now I've been told the only way to get a copy of invoices is through the community. If that's the case, that's very inconvenient. Should there not be an easier way. ...
I have switched to Koodo on Feb.15, but my $137 for next 3 months to public mobile was just paid on Feb.13 and didn't use one cent. In this case will you refund me or transfer it to Koodo? Thanks.
As pointed out by @canucks4life from Mobile SyrupCCTS received more than 1600 complaints over Public Mobile $40/4GB price hike https://mobilesyrup.com/2018/02/20/ccts-received-more-than-1600-complaints-over-public-mobile-40-4gb-price-hike/
If you think you can also pick up a public SIM card at your local walmart next time when you go for grocery, you are wrong!I have tried to purchase PM SIM from three different Walmart and none of them had them in stock!!! Instead they asked me what k...
Hello mod trying to reset password on self service portal but my account is locKed @CS_Agent
Hi, I have to say bravo to Public Mobile to build such a structure that they get community members like you guys here to do most of their work for them for dirt cheap. If you really think about it, you guys spend so much time here supporting others a...
can anyone help me i put money on phone via enternet as i did before it is showing the money was recieved but my phone wont work \!! have no phone
