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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Incorrect data usage

My data usage for April 7 shows 1697 mb used. I was using my wifi all day that day. This is obviously an error. No, I was not streaming any thing on my cell.

Resolved! Credit Card not recognized

I’m trying to purchase a us roaming add on. I leave for the us in 3 hours. Every time I try I’m getting the following message: Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be com...

Ottawa - Gatineau problems

Hello, I live in Aylmer. It's in Québec !!! I am close to the river, across from Ottawa. My teenager has a Province-Wide plan and lives in the Gatineau sector of Gatineau... which is ALSO in Québec! When he calls me, so from Gatineau to Aylmer..., ...

Visa Card Verification Failed

I'm trying to set up a new sim card and can't get past the payment page. It says it cannot verify my visa. I called credit card company and they indicate there is no problems with my card. Is there a problem with the PM web site?

Resolved! MY NEW PHONE IS NOT WORKING

hello, I just got my sim card and activated in walmart. I insert sim card into cell phone. It looks my phone is on public mobile network, but it can't be dailed out/in. Do you know what is problem? My phone is 647 XXX XXXX.

No incoming calls, can only send/receive texts from some people

I can make calls but cannot receive calls. I can text with some people but not others. Please let me know how I can fix this. Thanks

Resolved! Déverrouillage de mon cellulaire

Bonjour, je veux déverrouiller mon cellulaire il fonctionne seulement avec sim public mobile, merci

Not able to process any payments for account on 90 days plan

Tried a bunch of different cards (Visa, Mastercard and Debit) and it's not processing. Now my service is on hold. What should I do?

Resolved! missing /30 days when doing a plan change (premaid plans)

@Brooke_C , @David_J, I just went to do a plan change, from 90 day talk and text , to 30 day talk and text, as there is no incentive anymore for the 90 day plan. anyways, when I went to futuredate the plan change, it is missing the /30. It only sa...

$45 plan not working. Local calls are saying it’s long distance and data is not working

Purchased the $45 plan with 2g of data. This is my second month, I got the same plan as the first month, had no problems. This time I got the same plan but only this time my data doesn’t work text doesn’t work and every local call sais it’s long dist...

Resolved! Does porting my Telus number to PM automatically cancel my Telus account?

Hello, I just helped my mom get set up on public mobile. She had a contract with Telus which she had completed her commitment period with and therefor paid off her device. Do we need to call Telus to cancel her account, or will it automatically be ca...

Walmart

I purchased my sim card from Walmart. I had known nothing about Public Mobile before going into the store. I was looking for a better rate plan than my $70 2gb 500 min with Virgin. The rep said if you don't want to go post paid the best option is Pub...

Hearing Disabled customers

I have a child who wouldn't use calling at all since he has a hearing disability. He would just require untlimited text and data. I look online with PM and do not see any plans that would be beneficial really. It would cost the same to have calling. ...

Resolved! Standard SIM card too small for iphone4s

We bought a sim card for an iphone4s but the standard card we received is too small to sit in the assembly that held the Koodo sim card.Does someone know of a solution?

Iphone x using data while connected to wifi

Hello, I am new to public mobile and just inserted my sim card to my iphone x. I haven't connected to the manually turned off the device but used 5 mb in less than one minute. I have since turned off the cellular data to be connected to wifi. Does a...

Resolved! Help!! Number port stuck in limbo

So yesterday I tried to port my number from Virgin mobile to public mobile, but for some reason the port was stuck in some sort of limbo. My phone and public mobiles website says that my number is ported, but whenever someone calls it or texts it, it...

My Data Just Vanished

Hi, I have the the $30 plan with unlimited talk/text and 500mb of data. Last month the data was fine and I was nowhere close to using it all. This month since ive topped up ive noticed my imessages and browsers weren't working and I thought maybe I s...

Resolved! Incomplete porting of number

Hi, I have ported my number over, but it appears to be incomplete. My PM self serve account shows the correct phone number. I am able to dial out to the IVR. However, even after rebooting my phone, incoming calls are routed directly to my old cell...

Roaming to the Caribbean?

Is there any way to use my public mobile phone while vacationing in the Caribbean?

Koodo referral credit now $50 (Until May 10)

If anyone missed the boat on the koodo switch/refer-a-friend promos in the past, Koodo has bumped up the credit back to $50 until May 10. Not sure if they are still offering the porting plan tho, but PM me if you need assistance

Resolved! HI IT GINA WEBSTER

I NEED TO GET MOD ASP DO MY NUMEBR IS NOT PORT IT OVER IT STUCK I AM NEW TO PUBLIC MOBILE AN DMY PLAN IS TILL ACTIVE UNTILL MAY 10 AND MY SIM CARD IS SAY NO SERIVCE

Resolved! Changing an inactive plan to $10 per month plan

Its not working...! How do I go from 30 per month to a 10 per month plan when the current plan is active? Thanks Po

Call history from October 2017

Hi there, I was wondering if you can provide me with the call history relating to October 2017. It is very important that I find the number that called me in October. Is it possible to provide me with this information or if I can receive October's ...

Resolved! Changes: UNLIMITED Talk Province-wide / UNLIMITED International Text Plan

Have anyone noticed that former UNLIMITED Talk Province-wide / UNLIMITED International Text $27 plan that had $2 Autopay discount, now become $25 dollars flat? No Autopay is need it? Is that for real or it just a typo?

Resolved! Does call forwarding use up my minutes?

I have call forwarding set up permanently (to a non-PM number). I am looking at the new 50 minutes/50 texts plan. Simple question: does a forwarded call eat up my Public Mobile minutes?

Overcharged

I've been overchaged on my credit card charged 56.50 and 7.91 and another 56.50 for the 50 dollar plan. Can anyone fix this ???

Can't register Visa debit card

I was able to make payments before now it won't let me says it cantc verify my card. I tried removing it and adding it again.

SIM Activation Failure

I am frustrated with the SIM activation failure. During the process it gave me error, some time on first step, other time on 2nd step. It is never be more frustrated to activate a SIM online. Please somebody help.

Generic error?

I am getting a "Generic error" when I click on the change plan button.

Resolved! Security Stupidity

I just want to say I think it's highly stupid of Public Mobile to have customers giving their information to "Moderators" on a forum system to address issues, where by identity/authentication information will be kept in PM messages that could be hack...

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