Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I am with the 35 dollars 1GB 3G plan right now, I was able to make phone call and text, but somehow the data doesn't work, could someone help me with that? Thanks Fatima
I paid $10 add on data when I saw 95% usage of my data. But seems it didn’t work. The $10 goes to my balance. Now my data is used up a week before the auto pay date. And I submitted a payment for another 90 days. What can I do now? I’m afraid I will ...
I went into my account this morning to see whether the latest round of community rewards have been awarded yet. To no surprise, payments have been made. I digress. While in the account, I decided to check the data meter for agreement with usage me...
There is no way to talk to somebody and have problems resolved? WTF! Public mobile didn't take my autopay payment out on time. My phone service shut down. At a bad time. I needed my phone to work. I mashed away while I drove and the useless 611 s...
Like, the dark blue box with 4 main sections "talk", "text", "data" and "US Roaming Bundle" has no options listed under "Text". I just finished 10 days and need another 10; what gives?!
Hello, My dad’s PM account has autopay set up, however, his phone number stopped working at the start of new cycle. I logged into his account and it mentioned that he did not pay his bill despite autopay working flawlessly until now. I made the payme...
Hi, Just joined Public Mobile and finished registration and transferred my existing number. I'm able to send out calling calls, but it seems like I cannot receive incoming calls. PLEASE HELP!!
I hope Public will eventually be able to Fully enjoy and experience the same peripherals Koodo is also experiencing. Public shouldn't be Second Best Or Second Class
i have been with public mobile for 8 years if I transfer my plan for 40$ plans am I eligible to get loyality and auto pay rewards ? How much it going to cost me then ? Could you please reply ? Called customer service waited 30 mins no customer repre...
My mother passed away, so the ownership of the cell phone that my father uses was transfered into his name upon her death. I am an aurthrized user on the account. My father does not have a bank account or any credit cards.. long story, so I have had...
Im currently trying to change pho e number but it keeps saying failed I refresh the list and try each and every one of them and it repeats the fail message
Hi, I am Unable to make or receive Calls, tried restaring phone, reseting phone, removing inserting sim card, nothing works Don’t know how to tag a moderator here either please helpthanks!
@Moderator_TeamI need help from a moderator to apply changes to my account. Account Status: Plan Expired.I changed my plan from 90-day to 30-day. Thank you.
Need help accessing my voicemail, I dial 1-306-580-4001, the voice recorder prompt me "Enter your mail box number", so I enter my cell # , than I was prompt "Please leave a message on your voicemail"... BUT I did not want to leave my own voice record...
I'm set up on the 90 day auto renewal program. My next renewal is mid may and we are moving out of province (from ON to BC) at the end of June. Should I continue my auto renewal and once in BC do a change of phone number request? Or should I cancel b...
When purchasing a Voucher and my payment is say expected to be $180, do I buy a Voucher for that amount or that amount plus taxes to be redeemed later through my account? Thanks in advance!
Hello, I am using a very slow and end-of-life iPhone 5. It is time for me to upgrade. I want to buy a second-hand iPhone 7 or 8 Plus with a minimum of 64GB storage. An alternate option is a 7 Plus 128GB refurbished phone from the US apple store ($689...
KUDOs!!!This new $10 plan is the "cat's meow" for me. I just registered with PM 2 days ago, and I have to say (well, I really don't have to, but I will anyway) that I think everything about PM is just great!I have had a cell phone for less than 2 yea...
I have tried everything my account and plan is all setup but the SIM card is not getting a signal. It has no number associated with it even though I picked one. I see the last fourdigits of my SIM card on my profile. Please Help!
Hi there, I am just trying to activate a new Public Mobile sim card. When trying to unlock the phone after inserting the new sim card it asks for a unlock PIN number. My prevous provider provided me with these pins but I think I inserted these too m...
