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I still have 200mb data but I'm disconnected

Mahdi
Great Neighbour / Super Voisin

I still have 200mb data but I'm disconnected

2 REPLIES 2

parents
Good Citizen / Bon Citoyen

@Mahdi you can send a private message to the moderator team and ask them to investigate that if you didn’t use any data but usually I think it stopped working because you used it up. Please include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

 

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will13am
Oracle
Oracle

@Mahdi, I assume you looked into your self serve account to determine the remaining data.  In case of disagreement, that's the official meter.  If your self serve account shows the remaining data, check the usage settings on your phone to make sure that data limit has not been set too low.  

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