AutoPay did not work

[Susie]

Hello,

My service has just been cancelled because of no payment  BUT I have autopay????

What is going on??

[Susie · Accepted solution]

Well, I am still waiting for a reply after giving my info to the Moderator yesterday.   

I have managed to reinstate my service by using a different credit card. No idea why the original quit working.

[Susie]

Thanks Robert,

I am corresponding with a Moderator now, will let you know what happens.

[RobertQc]

I hate this too, sorry about your troubles. you have to message a moderator @CS_Agent since the forumn users have no ability to go inside your account / deal with these types of issues. Make sure to include your pin / phone number / registered e-mail (to the mod, not post it public)

I just made a post about this https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Auto-pay-Renewal-failure-Erro...