Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was just wondering if I'm all good to go when I land in LA on Saturday I went to add ons and purchased the add on and it now it shows up in my plan and add ons page.
I've been in the U.S. since August 12th. On the 9th, I purchased the $20 voice/text/data bundle which immediately took effect. On the 19th, I purchased a second plan since I am not returning home until the 27th. This second plan never took effect ...
When I travel in the US and use the $20 add-on, I find the data gets used at twice to three times the rate it does in Canada. Maybe more. So the 1.5 GB is much less useful than it appears - I hardly use that in 3 months in Canada, but I often run out...
Hi there.I am currently with public mobile, and so is my sister, but she has a much better plan than I do. Now, she is leaving the country in a couple of weeks, and I'd like to drop my account and take over hers, but still keep my number.Could you pl...
I have a OnePlus 2 phone and I am having trouble getting my data set up. I have tried following the guide located on this link: (https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26), but wit...
I still can't receive short code messaging on my phone and it is the only way for my bank to authorize my account. I have text Help to 93557 which is bank alert code, but I do not get a response.
This is probably the first time that I have used 6GB of mobile data (on a 90-day plan). Unexpectedly my phone (Chrome browser) shows that I have used my entire data plan, but my plan should have had 6GB (original plan) plus an additional 6GB from the...
please message me to provide further details.
I live in a border zone and make trips about once or twice a month to the state for the afternoon. It’s not practicable for me to pay for a 10 day add-on if it’s only going to be 1 or 2 afternoons in a month and I may not even use my phone.Would my p...
Alternate contact number in case the transfer has problems (10-digits, no spaces, no dashes):I tried to put in my 10-digit phone number, but no luck. Won't let me proceed.Here is a screenshot, and no, I did not try to use 5555555555 - I just put it ...
I have question about how to suspend account without losting my promotional plan. 1st Question:So, I am currently on 90days, 12gb plan.let say I just top up on Aug 20, so the next top up is more/less Nov 18/19Now If I know I will be away from Sept 1 ...
I just got the text message from Koodo. I was offered the 5 gig plan. Did anyone else get it? I have until Sept. 16th to decide.
So, what gives? I paid for a voucher number at an Esso gas station near me. Tried to input the number but received the message, "unfortunately, voucher number xxx could not be added. Please verify the Voucher and try again." Tried again, no joy. ...
I have set up auto pay and I have like 6 dollar rewards. How can I use them towards my bill?
I made a payment but my data is not working also I made the payment.
If I buy a prepaid voucher that covers 1 entire billing cycle worth of payments, do I still get the auto pay discount? Also since people have received texts with Koodo plans, if theres a sligh chance that PM gets shut down and/or moved to Koodo, will...
I am a bit puzzled by the information on the website and need help. 1. How do 90 day plans work? Is the price listed on the side what I would pay every 90 days?2. Is there any discounts if I have more than one line on the account?3. If I find a plan ...
I emailed customer support only to find out they stopped using email for support. I hope I can get help here. I was charged on Aug 1, and then again today Aug 23, and then again when I changed my credit card. Please advise.
Taken from the FAQ in the US Roaming Article U.S. Roaming FAQ's 1. What happens after my 10-day U.S. Roaming Add-On expires?10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchas...
Okay, so under addons- I have"6GB Data1740.943 / 6144 MB" Am I to guess this never expires until I use it, but my plan's data is used first? Also, is there any way to see how much data I've used on my current plan besides on my phone (which seems t...
Hi all,Yesterday, I switched to Freedom Mobile since my cousin had a deal that seemed amazing at the time. However, it doesn’t look like it’s the best network for me after all.I was wondering what the process would be to switch back to Public Mobile....
Hi there, I noticed that I can't make phone calls, nor can I receive any text messages.I also can't be reached (it goes straight to my voicemail).I don't have access to my voicemail, and it says something like "you don't have any active long distance...
Just as the title says, I changed my phone number and I immediately regret my decision. Can I get some help in retrieving it @CS_Agent ?
Hi there, so i have a question about the caller id that comes with plans. currently when my mom or dad calls me, their name that is present on their phone contract shows up under their number which is under mom or dad (so i.e "Mom,905-905-9055,xxxx x...
I have had nothing but a bad experience since joining a week ago.Mid call to my grandmother it hangs up. I call her back 7 times and it finally goes through, another 30 minutes into our conversatuon and it hangs up on her mid sentence.My grandmother ...
Need a few days of US Roam for my son travelling to US for a NEW account with new sim card.He doesn't need the line in Canada, only need it in US. Can we sign up 30 Day with No talk, No Text, No Data but only Addon $15 US Talk and Text Bundle?
It is quite a disappointment that public mobile does not allow the moderators to help customers through any social media outlets. I remember that whenever I needed an assistance, twitter was my way of contacting public mobile as I would recieve an re...
Hi, I am unable to log into my account and I've tried reseting the password, but for some reason it says my email/ username is incorrect. NEED HELP ASAP Thanks,
Hey never got this to work and now it's bugging me. Have a ZTE Axon, everything works like sending text and recieveing but I'm unable to send or recieve picture messages. Heres a screen shot of my one and only APN
Hi,Last week, I went to Vancouver, Washington to visit family. I purchased the $20 10 day US add on for talk/text/250 data. Unfortunately, after only one day my phone totally died and I had no phone for the rest of the trip. Is there any way to ei...
