[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM network unlock PIN
hey @CS_Agenti just changed phones and popped my SIM in, and was prompted with the SIM network unlock PIN. Tried 1234 and 0000 like the other threads say, but it was unsuccessful.Any reason for it not to work? I popped the SIM card back into the ipho...
Walmart Stores Experience - Montreal Area
Avoid all Walmart stores in the Montreal area. They all have been instructed to never sell you a SIM card without in-store activation. They say it's a permanent policy. One store even tried to convince me that I will still get the $25 referral credit...
Porting Landline from Yak communications
Hi: I'm trying to port my landline number 416xxxyyy from Yak to Public Mobile. I am doing so as I am activating a new sim at PM. I am getting error messages.I read some post on having a temp number while the porting is being finalized.Can you advis...
Resolved! Can not receive text messages.
Short back story. My phone was stolen last weekend so I suspended service. Ordered a new phone and sim card. Received it yesterday and reactivated my account - changed the Sim and Upgraded my plan. Everything worked great. Today I find out I can...
REQUEST TO MODIFY THE AREA CODE OF MY PHONE NUMBER
Dear Public Mobile team, I have missed quite a number of opportunities due to my new number having the area code 825 as a lot of my friends assume its not an Alberta area code. Can you please modify my phone number area code to 587 ? My current...
Resolved! How long does it take to get my service re-activated?
I travelled outside of Canada for the last two weeks, and come back today on Feb 17. The credit card I registered for auto-payment was cancelled three days before my travel, because somebody has stolen my card. I could not receive the replacement car...
Sim network pin blocked
I purchased a used Samsung s7 edge which turned out its locked to Roger's I now have the code to locked the phone but my sim it blocked coils someone please unlock my sim and give me the code
Resolved! Transferring number from Koodo
Hi! I need some help I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility. I have made sure tha...
Resolved! Data overage charges
Will I be charged data overage charges or will data stop working after my allotted data usage is used up ? Please advise.
Resolved! Disable included data on my plan ?
I have data included in my plan but I dont need it.I noticed that my phone has used data automatically.So I just want to disable data in order to avoid overage charges, if any.
Resolved! Unable to log in to MyAccount ?
After inputting the required details the page just refreshes but comes back to the same.
double payments and no data?
@CS_Agenti put the money on my account 3 days ago and my data still doesnt work, and to make that even better i just tried to buy something at the store to find out you charged me twice. I want answers and resolutions since i cant talk to a god **ble...
Visiting Canada for 3 weeks in July
Apologies if this question has been asked before... but advice can change quickly in the mobile world!I am visiting Canada for 3 weeks this summer with my wife, touring Alberta and B.C (including Vancouver Island) and sadly my own local mobile operat...
Resolved! Are 613 area code numbers available through public mobile?
Hello, I am considering getting a plan with public mobile. I need to get a new line in addition to my regular one. I specifically need the phone number to have a 613 area code. Are those available at all with public mobile? The 2016 messages I read ...
regarding plan
I have recently purchase public mobile sim from Walmart for $ 10 and the guys who were selling the sim told me 50 min calling and unlimited incoming call. I did not get any incoming call now also I didn’t call any number from public mobile and I rece...
Resolved! limited outgoing minutes
Hi, I have 3 Public Mobile lines on the $10/month for my kids. The weird thing is that once their 50 minutes are consumed, they are never able to receive any calls. My understanding is that there is a limited outgoing minutes but there's no limit on ...
porting a TELUS number
Could you let me know how you did that? I have been trying but it's not working for me. Thanks!
Resolved! usage doesnt match up???
I am confused with regards to my usage. On the self serve usage history page it shows a detailed listing each day of my usage. From the last top up to today approx. 24 days it is showing about 90mb data usage. But on the data and add on usage pag...
Resolved! How do I turn on WiFi Calling and VoLTE?
I just purchased a new phone and I specifically looked for one with WiFi Calling and VoLTE. I purchased an unlocked Pixel 3 directly from Google after Google assured me the phone offered those feattures. I noticed in my phone settings that the WiFi C...
Opened a new account on 2019-01-01. But did not get my free-use month.
Hi, I have a question about my Public Mobile account payment history.I opened a new account at Walmart on 2019-01-01. It is a $20 monthly plan. According to the Public Mobile promotion at that time, I got the next month for free. I also enrolled into...
Resolved! Any future plan for $25 province talk, text, 1000 MB data :-)
Any future plan for $25 province talk, text, 1000 MB data
Add ons
This is annoying, I was charged for add ons I never wanted. So $60 was taken from my card and I can't figure out how to talk to a REAL person!
Did not get my new sim card
I ordered a new sim card almost two weeks ago, got a notification that it had shipped. It's been over a week since the shipping notification. Who can I get in touch with to find out what is happening and when I will receive my product
3.92 GB data used by email in one day
I didn't think there was any way I'd ever use anywhere close to 4.5GB of data considering I'm used to 1GB per month. I was flabbergasted to receive a msg a week into my billing cycle that I'd used 90% of my data! My data usage there was 3.92 GB used ...
Resolved! Received somebody else's statement through email and can't reply to let the sender know
HiI'm not sure if someboyd else had simillar issue, but i couldn't find itI recently requested the yearly statement for tax purposes and I am expecting such email.The thing is, it is from koodo service, for someody that has very similar (but not the ...
Resolved! Not sure if I received credit for my first month
I signed up for PM during a promo that would give me a credit for my first month (i.e. I would have gotten the first month free). It doesn't actually look like I got the credit - how would I go about redeeming it? Thanks!
Resolved! Coverage
Hi, Just transfered over to Public Mobile. What is the cell service coverage like?I came from Telus, and heard Public uses their networks. Is that correct?
Resolved! Stacking credits
Hi, New to Public mobile, and wondering if they will stack my credits?For example, there is a promo for $10 off earned myself for signing up now.Then for each referral a one-time $10 off, plus $1/month per referral who stays on.Then there is also the...
Charged more than I was suppose to
When I put money on to my account I put $50 into my account however my bank statement says that it was 66 dollars am I being charged for something extra what is going on
