Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my plan from the 45$ to the 21$ and would like to know when I will get my service back on
Recently, i made a new discovery that allows you to track your sim order package. As we all know, sim cards are shipped by Xpresspost and they should have tracking number, but Public Mobile does not give you the tracking details. So the following is ...
I just want to vent because I'm not happy. My next payment date is Feb 13. Today is the 12. I didn't have enough funds to cover the payment for my monthly plan. I just bought a voucher, added it to my account online and I got the confirmation text. I...
From 28th to yesterday, I just have used 2.7GB data( it is a 30-day,4.5GB), then suddenly no data service!
I can text and call out and get wifi where i live but not the data that i have with public mobile. I have a Moto 2 2nd generation phone which is an android 6 version. I have gone to settings and put in all the information in my cellular networks bu...
Hi i called 1 855.....unable to pay called 611 unable went online unable please adviseanna
Hi I'm trying to make my own plan. I choose 30 days of service. Then unlimited provincial talk and unlimited international text. At the end it appeared as "$15 per null days." so do it mean the days I choose (30 days). And it will $15 plus tax each m...
hi i forgot my passwrd and my user name is not working need help
I put in a request around 2pm this afternoon that required moderator intervention. It was simple but nevertheless, moderator. It was completed in less than 2 hours! Maybe the backlog is gone, maybe the request was simple, or maybe it was because I in...
My phone shows I have service and 3G but if I try to call it says this feature is not part of my plan but I have unlimited calling also txt and data do not work, on my account it still says active what’s wron why can’t I use my phone
I have purchased 2 public mobile plans and still didn't get the 10 dollars off on either of them. I purchased it from Walmart, and he told me about this how it applies for 30 dollars an above plans
I'm looking at transferring over to public mobile and trying to figure out which plan would be similar to my current Telus one. I've got a Galaxy note 9 that I set my network mode to WCDMA only. I don't use LTE, because I find the coverage is poor in...
Hello, I want to start an account by moving from Fido but I do not know how. I want to keep my old number so I need to have it released from fido and I dont know how to do that. I already ordered and received a sim card. How do i go about switching c...
Also trying to port a number over to Public, getting "generic error" : Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. (logging out changes nothing, I get this error in a loop.)
I have two accounts. The new cycle was due yestersay but yesterday and today it doesnt allow me to pay for them. I go to reactivate plan and it says current plan 0$. Also says plan expired but i cant get a new plan. The site has a lot of errors on...
Hi There, I am due for renewal on the 14th of February, 2019, and I am unable to view the Plans section of my Self-Serve Account even though I am able to log in. This is the error I get, and I have also tried different browsers/incognito tabs etc. @C...
@Moderator_TeamPlease help, My account was deactivated. This is what happenedI change of credit card and when it was type for Autopay my CC didn't go through. I try to pay with other credit cards and debit card, I try to get a voucher but no success....
I keep getting locked out of my account because I think I have forgotten my password and security question, could a moderator help me?I would also like to renew my plan early, is this possible?
I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94. However, for the past two months I have had an additional charge of $9.04 charged to my credit card. What is that charge for?
I'm with Public Mobile for few months now and I'm okay with the service. When I was looking on my calls log I noticed this weird message 11/02/2019 2:50Incoming CallRestrictedDoes anyone have similar situation like me? what kind of call this could be...
do the new 30 dollar plan with bonus 500mb of data apply to existing customers who have the 30 dollar plan with 500mb of data
Hello All, I am travelling to Asia and would like to know whether or not the international roaming service for Public Mobile user works in Asia? If it not, can I temporarily disconnect the service for two months because I will be away from Canada for...
Using the existing autopay credit card that is already on file and working, we tried to do manual top up. No info was changed, updated, replaced or manually entered in besides $ value to top up. Account balance $31, amount due $59. Renewal date Feb 1...
I didn't too up my account for almost a month I was away.I paid and changed plan 2 days ago but still have no service.Please help me here!
Hi I need help with this so I can open a Canadian bank account!Admin please help!
I just got a Public Mobile sim today, but I was given a +1 8XX XXX XXXX number. Didn't read any meaning to it but when I call out locally, it shows incoming number from the US. can I just get any cheap SIM and change my number using the self serve?
@Moderator_Team I purchased a US Talk and Text plan. It shows up in my Add-ons. I am the AT&T network (on my iPhone), but I am only able to text with my son who is on Public mobile (and he is on andriod) as well. I cannot text with my daughter who...
Are there any plans to have an app for PM? Be nice instead of having to go to the website to do things.
Hi guys, I currently have a line wit Public mobile and would like to add one or two more lines, it's not very straight forward on how to do that... if anyone has already done that I would appreciate the help. thanks
Hello, I know my username and password, but when I try to log into my account via the self serve page I get the following message: "Sorry, your login attempt failed. Please try again." Thanks
