[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New Activation + Polariod Flip Phone
I just activated my plan in WalmartPhone - Polariod A2 Flip-phoneThe new sIM does not workI just tried Rogers and Zoomer (CityPhone) sims on the Polariod flip-phone and both worked, able to call and received SMS - this proved that the phone is unlock...
Resolved! Change Phone Number
My number can't receive calls & textHi!I have joined Public Mobile around 6 months. Today, I change my phone number on Public Mobile's Self-Serve Menu. So thankfully, it appears as if this can be done. I can see my new phone number in SelfServe, but ...
Resolved! forgot password
I've forgotten my password. I went through the steps on the website to recover it and I've never received the email to get a new password. I am now locked out of my account and I didn't even try to get into it in the first place.ramankant edit by ...
Resolved! Changing Plan
I tried to modify my wife's phone plan and I keep getting an error. Says oops something went wrong...log out / in to the account. I have done this a few times and continue to get the error.
Resolved! Voucher not accepted
My number: 250xxxxxxx is due for renewal by the 14th February (now the 13th) I have a voucher purchased 1 week ago however it is not being accepted. I have attempted to do so on the phone number 611, on google chrome and internet explorer without su...
Resolved! need invoices
for income tax purpose
Resolved! Text add ons?
Hi everyone! I switched to the $10 mth plan with 50 min of Canada wide talk (pls see my previous question...what does this mean?!) and 50 texts. I can't seem to find a way to buy a text add on...does such a creature exist? Thanks in advance!
Resolved! Canada wide talk
Hi everyone! This might be a silly question, but what exactly does 'Canada wide talk' mean? I had assumed it referred to long distance only but the past two months I've gotten a text saying that I'm x minutes away from using up the 50 minutes inclu...
made payment but not posting to my account
hi, I made a $50 payment on my account and it came off my card but it did not posting to my account. can someone help me?
Resolved! How long will the bonus data promotion last on my plan?
Hey everyone. I'm new to Public Mobile (as of about an hour ago!) and to prepaid services in general. I know with postpaid/contract services, if you pick a plan, the details of that plan will be continued indefinitely unless you change it, even if t...
Resolved! 2 phones. 2 sim cards. 1 phone number
I have one number and no interest in having a second one. However, I use it on 2 different phones. One of them is an iPhone that I use for work because the app that I use for work performs better than on my Android phone. I prefer the Android phon...
Resolved! My internet doesn’t work anymore!!
My internet doesn’t work anymore, I checked my account and I should still have 4GB left. I can still make calls and my phone (iPhone) shows me that i have service and LTE but nothing works
Resolved! New Phone Number Already Taken?
I just signed up to Public Mobile. I tried to Transfer my number but It didn't work. So Public Mobile gave me a New number. I can call out with this number fine. But when I tried to call this number with my home phone I don't get any calls. It seems ...
Phone calls, texts, data not working
I have sent moderator team a pm but haven't heard anything as of yet.. This is extremely frustrating. I made a manual payment of 60$ , my account balance shows 62$ yet when i login online it shows my plan as 'expired' and I cannot use my phone. How i...
Changed Plans, Service Not Working
Hiere i just changed my plan today and my funds were accepted.. But i have no service ... My name is Dale. i am in nova scotia . Also my servive area keeps changing.. If you could help that would be great thank you edited by computergeek541: rem...
Resolved! Can’t make or receive calls/texts
HI, yesterday I changed my number and my plan is active. After I changed it my phone stopped working. I have tried to report and unreport, on and off, and hard reset. Nothing works. Account shows one number but my phone says another.
@moderator
Incoming calls receive message phone number not assigned but can text and call out. Please help, number worked fine yesterday
Resolved! Re: iPhone says "searching" and no phone service
I’ve had this similar problem since yesterday with my Samsung s5. Tried sim in other phones and still nothing. Reported and unreported. Nothing. Factory wipe still nothing.
Phone Not Working - says no active plan
I've had this contract since December on auto-pay. It shows Public Mobile 3G with full bars. i try to call or msg and it says you don't have an active plan and to pay $37.00. I log in and it shows my balance is $0.00 and my next payment isn't until M...
Debit visa rejected
I've used the same debit visa to pay my account for a year and all of a sudden it won't allow it now..and I can't contact anyone to find out why ..WTF
iPhone says "searching" and no phone service
Hello @CS_Agent,Since yesterday, my phone says searching and I can't make or receive phone calls. I tried taking the SIM card out and putting it back in. I tried resetting Network Settings, I tried a hard reset, I confirmed my account status says Act...
HELp!! I ported out the wrong phone number
I really need help!!I Ported out my wife's number by accident as it is a similar number. I quickly changed it to the correct number but now her phone is not working. This is her business number and she needs to get it back right away. Can someone ple...
Resolved! Phone calls and texting not working
I changed my plan from the 45$ to the 21$ and would like to know when I will get my service back on
How to track your SIM card order?
Recently, i made a new discovery that allows you to track your sim order package. As we all know, sim cards are shipped by Xpresspost and they should have tracking number, but Public Mobile does not give you the tracking details. So the following is ...
my account is suspended but doesn't expire until tomorrow
I just want to vent because I'm not happy. My next payment date is Feb 13. Today is the 12. I didn't have enough funds to cover the payment for my monthly plan. I just bought a voucher, added it to my account online and I got the confirmation text. I...
No data service
From 28th to yesterday, I just have used 2.7GB data( it is a 30-day,4.5GB), then suddenly no data service!
how do i set up data on my android phone
I can text and call out and get wifi where i live but not the data that i have with public mobile. I have a Moto 2 2nd generation phone which is an android 6 version. I have gone to settings and put in all the information in my cellular networks bu...
How can I pay my bill?
Hi i called 1 855.....unable to pay called 611 unable went online unable please adviseanna
Resolved! What is mean by "per null Days"
Hi I'm trying to make my own plan. I choose 30 days of service. Then unlimited provincial talk and unlimited international text. At the end it appeared as "$15 per null days." so do it mean the days I choose (30 days). And it will $15 plus tax each m...
