Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello all,I ported this number in from Chatr mobile, and I can make calls from my phone with the Public Mobile sim card, however when I cann my number it rings on the phone with my Chatr sim card. I believe I did not succesfully migrate from Chatr to...
Hi. I had 11 more days to my plan, but I have used all of my data. So I changed my plan and I was charged full price.Is there possibility to get more data or to get refund? I had almost two whole weeks till my plan was over
I have an old Alcatel OneTouch flip phone whose sim card size is standard. However, the new phone I currently have is a Motorola Moto G where according to this page https://www.gsmarena.com/motorola_moto_g-5831.php , it needs a micro sim card instead...
I have registered my dad for public mobile but he has forgotten his password. I tried to reset by sending a reset password to his email but nothing has come. I have tried this twice but locked out of the account for trying too many times. I have chec...
I am currently on a 12 GB 90-day auto-pay promo plan ( switched from Wind (Freedom) to PM durning a July promo last year. It no longer exists. ) that renews on April 1st. I am however traveling to another country for 4 months (May through August). I ...
Hey moderators i aske for help about 12 hours ago regarding resetting my service as i paid this morning but it never resetand is inactive still. I missed some imporatant calls today due to this issue . xxxxxxxxxxJessica
New today to PM!! Just ported two phone numbers. One only shows phone numbers of old text messages and not the contact name. The other phone was fine. Both phones are galaxy S6. Thank you in advance.
I have check the apn and it is fine I used to be on virgins , I received a new number when I enrolled here . I have reset the phone and double checked the pan. Still no data. Able to receive and make calls any ideas. And my apologies if I posted i...
Hi Everyone! Thanks to @ShawnC13 and @srlawren and @Rabbi for your help today. We're now 3/4's ported into PM!So far, the porting experience has taken under 15 minutes for each of the lines. Happy Monday! Tim O
Although my plan, phone is with a friend.She's used her 6gb for month so I bought an additional 1gb data for $30 this morning.however she says she still has no data.When I look at my account it shows the $30 payment but doesn't show the line where da...
Hi - I'm trying to make changes to my phone plan. Unable to make changes through selfserve online, message tells me to call *611. However, when I call *611, I get an error message saying I don't have long distance (which I do) and that I should call ...
My account is locked and I tired to reset up my password by clicking the E-mail link and still not working. Please help
Hi @CS_Agent or anyone who can help, I get a voice prompt saying that my call can't be completed and I don't have a long distance add-on. However, I am in Mississauga trying to call the 647 number. I do have unlimited provincial talk so I'm not sur...
Hi, I have a problem with my phone since couple days ago... whenever people call me, all the calls will forward to my voicemail right away. Please help to see how to solve this problem. Thanks, Thomas
Okay - so I have SIM cards now (4) and will be porting in all 4 of my lines from Red. Can I keep all 4 numbers showing on one account / portal - so I can pay all at once, or do I need to setup all four servies uniquely? Ideally - I'd like to be able ...
Hello, I forgot my password to my Public Mobile account, and when I tried to reset the password, I don't remember the answer to my secret question. Is there any way you can help me reset my password? Thank you.
Did you know that Koodo employeesdon't know about the switch from Legacy/Pioneer to them. No one I've spoken to has any idea about the promo code. To top it up they have to get Koodo on the line, for guidance and protocole, but only when I get to ...
https://www.bhphotovideo.com/c/product/1366788-REG/nokia_a00028844_nokia_3310_3g_ta_1036.html
I couldn't find it clearly - is it in okay taste to through a shout out to see if anyone has PM to refer us (we're four lines, coming over from Rogers). PM me.
Hi, i have a plan for 6gb and i purchase the three month plan, i did not know the data was for the 3 months, since the price is almost the same if you pay monthly, plus there is not specification when you get the plan. Can i deactivate my plan? And g...
Hi everyone,I was gone for a week last week. I was surprised to find that there was data used during the period when I was away. Do you know why?
Long story short, my wife and I signed up with PM during the 12GB/90 day $40 promo. I then referred family members to PM and provided my number as the referrer. I am now going to port out to the 10GB/month plan that the other carriers were offerin...
Hi there, I tried to reset my password but because the reset password email didn't come until a few hours later, it deactivated by the time I got to it. I had to do it again and then the server was down. Now I've been locked out of my account. Can so...
Hello, So I topped up my account to $47.46 (after tax) and changed my plan for next renewal but this morning I logged in and noticed my plan was expired. I went to change plan and accidentally cancelled the change with no way of setting back the futu...
I was paying online for my service and I had received a message that it was not going through. So I paid again and I had been charged twice! I’m not needing the service for the amount that I paid so how do I reverse this transaction!
Hi. I just opened an account with Public Mobile yesterday with a temporary phone number to try the service out before I commit to porting my number over from Chatr. I live in Toronto and on the Chatr (Rogers) network I see full signal bars on my phon...
Hi there,I was re-activating my account since I have been on vacation for the last 2 months, I chose the 90 day, unlimited provincial talk and unlimited text with 6GB at 4G LTE speed ($135). Since it wouldn't let me pressthe change on next renewal da...
im wondering if 2600 & 700mhz is availible to public mobile customers or just bell and telusbecause my phone will not connect to that band (7), (12) (13) (17) or it doesnt support itmodel is a lg k4 2016 unlocked and bought from chatr wirelessi also ...
Hello, Just changed over to public mobile. I can Send & Receive text messages from phones outside public mobile and make calls, but when I call my phone number (or have a friend try) it goes straight to voicemail. Any suggestions? Have tried turning ...
I just signed up for Public Mobile a few days ago. I set up my plan for 30 days, provincial calling, global texting, and 500MB data.I tried to use the data yesterday, and couldn't get it to work. I've got an Alcatel One Touch 6012A phone that I bro...
