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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay renewal supercedes plan change?

Hi All, I signed up for autopay the same time I requested a change in my plan (upgrade for the 12 gig promo).I wanted the plan to change on the renewal date and had the funds my account to do so. It noted the change would happen in "My plan and Add-o...

People Who Need Sim Cards

Hey guys, from what I see there are alot of people who need sim cards and might not get them in time. I fortunately activated mine right when the promotion came out. I realize that most of you are not very close to toronto or vancouver so here is wha...

Resolved! unable to send sms only

hi, i have a 90 days $120 plan with galaxy s6 edge, running on android 6.0.1, unlocked from wind, koodo's UI, i can make and receive calls, lte+, send and receive mms, but can't send text at all, it shows "sending fail", unable to enter message centr...

Number porting issue

I activated my sim last night but my number has not been ported yet. Can any morderator please help me port my number thank you!

Phone # automatically changed?!!?

What is going on, my phone number randomly changed from what it has been for the last month, when i text or call people it is a new number! called my old number and it said it wasnt in service?! what could have happen and how can i fix this, i have e...

Resolved! Just signed up

So signed up and ported. All went perfect. Took 20min.My question did a speed test on lte and I'm getting 4.6mpbs.Very slow. What do do?Thanks

Resolved! Are you still keeping your $90 90-day 1GB plan?

PM has recently removed the $90 90-day 1GB plan, and offered more and more data to its monthly plans (incl. the promo) as we are all aware of. I am just curious about whether our community members are still keeping their grandfathered $90 90-day plan...

Resolved! Sim location in Ottawa

Is there going to be any location in Ottawa for sim to be picked up. Please advise. Thanks!

Resolved! Koodo port error message - "You must be authorized to transfer this phone number"

Hi All, The subject says it all. I've been reading online looking for a solution to this problem but nothing. I activated my line earlier today using TO number and everything is working absolutely fine. I'm using different email address than Koodo's....

Ordered 2 sims cards

I just ordered 2 sims cards today as of nov.16th and was wondering if i will receive them in time for me to get in on the $40 promotion plan that ends nov.20th. It will be shipped to Victoria. Thanks

Actiavation and Auto-pay

I've just activated the sim card and my account today. After I had entered all the info for activating a sim and selecting a plan, in the transaction summary, it says "Sorry your account activation request has failed......" but on the bottom it also...

Activated the SIM card November 10

I got to the payment stage and got an error message. I assumed nothing worked. I wasn't able to redo the transaction as the SIM card was now invalid. The number I was trying to port (a Bell landline) is still working. No reply to my email from Public...

i cannot pass the first page to register the sim for the plan

Hello everyone,I want to register to the 4GB/90 days plan with the SIM card that i got from an Alcatel phone that i bought it last night (PC Mobile phone and SIM), but when i click on the first screen (where i input my personal info and the SIM card ...

Odd Voicemail behaviour

Voicemail is behaving strangely today. Received a notification on my phone that I had a new message. Went to check the message and there was nothing there. Voicemail indicator on my phone reset. I thought that was odd, so I check again 20 minute...

Resolved! No Service after SIM Activation

Okay I just ported my number from Rogers an hour ago and I am still getting No Service with PM. My iphone 6 is unlocked. My Rogers SIM now doesn't work as that account is closed and my PM SIM isn't connecting. I am at a complete loss for what to do n...

Resolved! SIM order tracking number request

@Shazia_K Hi Mods! Could I get a tracking number for my SIM card order please (Order 92217)? I want to sign up for the new promo before it expires November 20th. I ordered it last Thursday and still haven't got it (I live in Montreal) so want to s...

Can't send SMS texts but can receive SMS, Calling and Data is working fine

Im unable to send texts out. I've restarted my phone multiple times. My samsung galaxy s7 Messaging centre is greyed out and it's not filled in. What do I do?

Port Number from Other Providers

Hi there, I'd like to share with you my current port number experience: 1) the link https://www.publicmobile.ca/en/on/get-started to check if your phone works with public mobile does not 100 percent guarantee that your phone works with public mobile ...

PM in Buffalo, US

Hi, I recently travelled by bus to Philadelphia from Toronto. Just wanted to share my experience of using PM on the border and beyond it. Needless to say, PM works great throughout from Toronto to Peace Bridge. Was able to stream videos, youtube and ...

Activated new sim but no service at all.

My account is all set up and everything seems good. My phone is usable with PM. I set up my apn. I rebooted the phone with the new sim card. but I get no service. PM shows up when I do a search for available networks but when I try to manually r...

Extra/spare/unused SIM Thread

I noticed many people are concerned with not getting a sim in time to activate the promotion. PM is doing Sim pickups on Friday and Saturday in Toronto, Montreal and Vancouver, This is Great news, Glad PM is going above and beyond, unfortunately we d...

Just Wanna Say "Thanks"

Moderators: If this is the wrong forum for a thread like this, please, obviously, delete accordingly. I'm a recent convert to Public Mobile (thanks to the 90 day, 12GB, for $120 deal) and while I set up my account to auto renew, I didn't expect to ge...

Resolved! @Caroline_D MIA

Why haven't I seen @Caroline_D helping anybody yet? I hate to be so forward about it, but I was really hoping she'd be active on the forums by now. Hopefully everything is ok with her.I notice Jeremy and Dave pitching in today, great to see Shaz gett...

My suggestion - mods call us when they work on our tickets

Here is my suggestion:So every time someone runs into trouble - activation, billing, referral, porting, etc... the answer is always the same - "PM a mod" and wait for them to get back to you. I have no problem with that - and understand that we are s...

Haven't heard anything on activation issue... can anybody help?

Was setting up an account for somebody. They need to have their phone available. I set up the account and at the end it said "activation failed". I/We cannot log into the self serve account. It says the service expires in December instead of the thre...

Does ordering a sim card lock in the deal

Have some folks that may be interested and may order in the next few days. I've also referred someone that has yet to receive there sim card. Is the deal locked in as long as you order your sim card prior to Nov 21st.... Thanks

Resolved! iphone 4 and public mobile

Hi there, My mom and step dad just switched to PM and have iphone 4's... The data is not working on their phones. Any ideas? Port seemed to be successful, ported from Telus 2 days ago.

My second email to Public Mobile

"I have been charged for the three months. I am very disappointed in your services. I have emailed, wrote in the community, messaged a moderator.....and there has been no help to resolve my issue. The SIM doesn't work. It's not the phone because I pu...

Promotion ending soon, incoming call problems, unable to refer

Good morning all moderators:This has become a very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed as soon as possible. It has been ...

Waiting 11 days for plan change.

I am getting tired for waiting to change plan. I know they are very busy but it takes too long.