Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Please help - not able to sign in and retrieve password for my mom - she can not access her account. Need help to reset password so she can order a new SIM card. Thank you
Is it possible to purchase a secondary phone number for business instead of having a secondary phone? And also have a way to tell when secondary phone is being called?
Tried to change my plan about a week ago (previous plan ends today). Going from 90 day plan to 30 day. I didn't get a confirmation message from PM and no plan changes appear on my account. However, I was billed the amount for the 90 plan in 2 separat...
Hello! I’m new to Public Mobile... Basically I am using a Huawei p20 pro and everything was fine until I tried to tether. The issue is when another device connects to my phone, my phone loses internet connection. I have followed instructions on the c...
My phone has no signal but apprentaly the number associate with my account has been making phone calls to another province. HELP!!!!
Just switched from teh 4.5 gb 40 dollar plan to the new bonus 40 dollar 5gb plan that requires auto pay. Now im looking in my payment due dates and im seeing 2 different dates. one being the 28th and the other being the 29th. Which one is it? I just ...
something unbelievable has happenedI left fido after 13 years to come to pm. I gave fido so many chances to keep me and match or do something to keep me there cuz of the 13 year relationship. They couldnt match pm. So i left .3 days later...I get a c...
About 90 days ago, I was checking to see what other plan options might be available. Playing around with the "build my own plan" options, I found that my current plan was $5 less per 90 days than what I was paying, so I made the change. That left me ...
I CHANGED MY PHONE NUMBER AND NOW MY DATA DOESN'T WORK. PLEASE HELP.
Hey folks. Brand new here. What happens in the event of a data overage ? Do I get charged more? Do they cut me off? Also, I signed up for 3G but at the top will still say LTE.
I recently ported a rogers landline to public and i can call out but all incoming calls go straight to voicemail? I have checked my phone settings and dont see any reason for this issue. What can be the cause and how can i fix it?? The phone is a Jet...
I have verified that I have only used 4gb. My account is in good standing. I turned the phone off, pulled out the SIM for a minute, and my APN settings should be fine, since data was working fine for me an hour ago. When i turn wifi off, I get a data...
i was under the impression that all incoming minutes were free, is this not correct ?
Hey all, Old skool user from pre Hotline / Carracho peer to peer era but 100% new to Public Moible (PM). Just wanted to chime in and leave a positive note for the moderator team working on our newly setup PM account with failed number porting from Pe...
Have SIM card and have registered with Public mobile to set up service. My iphone is from my previous carrier Virgin and needs to be unlocked by Public mobile in order for the SIM card to work. There is no hardware issue with my phone. thx
Hi there, I have an autopay for 3 months on a $120 plan. In September, I recieved a charge for 125 and 135 on my credit card. Any idea why this would be happening? Refunds?
Hi, I am trying to access my Self Serve account but forgot my password (was saved on my old computer, now have new computer). Last night I clicked on "Forgot your password?" link, filled in my email, but as I didn't receive a message, left it and wen...
Not receiving incoming calls. And out going and in coming text.
System says that my credit card is invalid however it works everywhere else and i'm seeing public mobile placing charges against my card. I suspect they're having some issues on their side. Is anyone able to confirm this? @CS_Agent
Hi this is Kevin i changed my plan from $50 plan to a $35 plan about 30 mins ago and i still have no service at all i can't call out or even text
Why doesn't Public mobile have a customer service that can answer my problems with my payment? In stead, they just cut me off. I sure would like someone to tell me why they won't accept my Visa, Mastercard or my Visa Debit card I want an answer from ...
I just tried activating my sim card and it said activation failed. Don't know if my visa was charged? But I would also like help activating my sim. Thanks!
I need to port a number from SpeakOut and have read various posts on the forum. I would nonetheless prefer clarifying a few doubts before submitting the port request so it is processed without any errors. Please see the snapshot below and confirm my ...
Dear all, my friend hastransfered my number from wind to public mobile 3 month ago, and he did transfer while activating his sim card. We believe the transfer of his old number is done becuase he has been using his old number with public mobi...
Hey guys, I have been unable to change my account plan. I am on an older legacy plan from public mobile. I have tried to change my plan online through my account and it prompted me to dial 611. I dialed 611 and there was no option to change my plan f...
Is there anyone having the same problem?I sent a message to moderator but still no reply yet.1) I have problem porting the number from Koodo to PM, I changed my email in Koodo, still not able to port the number.2) SIM card not supported for an UNLOCK...
Hi I was originally using TELUS and switched to Public Mobile. I was using an unlocked LG V20 LS997 on 3G data with TELUS and now it won't connect at all. Calls and texts still work and I've tried playing with APN settings. Can anyone confirm the ...
I ported my number in from Bell, I can call out but cannot receive calls.
Hey,I just reactivated my plan but can't make any calls or use my data. When making calls even within my province, I get a message saying I need a long distance add-on. Ive tried taking my sim out and back in, and restarting the phone, but neither so...
Not a pioneer member, but joined during the beta time, got 2 people to join as well. Had the refer a friends rewards for a few month but it disappeared. I sent webmail before but never got a respond. Both of the referral lines are still active. Where...
