Slow website

[gates59]

What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone. 

[samratcis]

Not only activation issue,browsing

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@gates59 wrote:

What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone. 

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  unbelievable 

[Lamont]

The website is pathetically slow at all hours -- even for payments!  And no, I don't use auto-pay because I'm away for part of the year. 

[CS_Agent]

Hello @gates59!

If you are still having issues with your SIM card, you can always contact the Moderators through a private message for further assistance.

Please click here to reach out to us and we will try our best to help you with your request.

All the best!

Mariela

[RossN]

not sure what browser you use but it may help to try a different one also try clearing your junk

[RossN]

not sure what browser you use but it may help to try a different one 

[wildstreak73]

I registered my sim card in the evening on a Wednesday, and had no issues. Good luck.

**I am not a mod, or any type of admin**

[stonechucker · Accepted solution]

@gates59, I've noticed slow periods between 12:00 - 13:00 ET daily this week.  It seems to be a busy time for a lot of subscribers.  Could be due to it being lunchtime in the Eastern Time Zone, and folks looking at account information or trying to activate all at the same time.

[gates59]

Thanks for the replies. I guess I will have to stay up late to try to activate. You get what you pay for so I should not complain I guess. 

[Lieux]

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@gates59 wrote:

What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone. 

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If it's possible for you don't try to activate a sim card during the evening or during the week-end. It's very slow.

[ShawnC13]

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@gates59 wrote:

What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more customers they are going to have to find a faster server for everyone. 

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It seems some people do have issues.  I have activated over 20 accounts now for myself and friends and family and I have never once experienced any issue.  I guess I am just lucky.