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posted 03-12-2024
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Trending Topics
The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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[Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers
by Ck_PM -
Important Announcement from Your Community Manager
by J_PM -
When are the payment, text and activation issues going to be resolved?
by Hollister -
New Rewards?
by Tech20000 -
How can i file a complain to the new point award policy?
by Shayne_Cai -
Spam messages by Voorhessn and Beilananouveoca are currently being dealt with
by computergeek541 -
New points system
by JeanLanglois22 -
Canada-US Plan Back by popular demand
by Sansan
Recent discussions
Failed number porting
Hi,I just subscribed to PM and wanted to port in my number. Unfortunately, something went wrong, probably we entered wrong account number from the old operator and now the porting is pending since 2 days.Is there any way to correct the data and move...
Resolved! Is Public Points worth it?
Hello!I dont use 'referals' or 'community' so is there any point to switching to points? I like getting money off every month automatically. Does this point system do that? If I am just using the most basic plan, am i going to get more money back the...
Is there anyway to get loyalty points?
i used to get a few dollars off my bill each month and that's why i stayed. Is there anyway to still get that for loyal customers or are you done with it?
sending pictures/images to cell phones except i-phones.
Hello everyone, I have lost the ability to send pictures/images to any other phone except an i-phone. I have tried switching sim cards to newer phone, updated my phone, and still have this issue. Could this be a phone plan issue. I'm on a 3G plan.Tha...
US talk and text add on
I recently purchased a 15 day US talk and text add on. I was able to make and receive phone calls in the greater Detroit metro area but was unable to do so as I traveled north to Oscoda, Michigan. The texting feature worked well but the telephone fe...
Problem in sending and receiving texts
I can't send/receive texts. I inserted a new/activated sim card and ported my phone number yesterday. Everything is fine except sending/receiving texts. My phone is Samsung S23FE edted by computergeek541: changed label, unrelated to Community cat...
Cannot log into account - email address changed on me.
Hi,I have a catch 22 problem. I cannot log into my public mobile account any more. I forgot my password, and to change it I need to have an email sent to me. The problem is that the email address I have on file is no longer in service. Mail.com deact...
Resolved! Apple ID / iMessage registration
I am a new customer. I brought my phone number from fonus mobile. I can use my phone number for calling and network but cannot use texting. I cannot register my PM number to apple id and imessage. What can I do for it?
i cant recieve any text message after porting to public mobile
i cant recieve any text message after porting to public mobile
Referrals are gone.
So Public Mobile fraudulently removed my Legacy rewards and switched me to Points which I'm going to be reporting. On top of this, I had 13 long, and hard earned referrals that have now dissapeared all together after they made this unauthorized chang...
Call Back
How do I know when an agent is trying to get in touch with me? I received no notification that an agent was ready to chat with me and as a result my ticket was closed. Submitted another ticket and would like to know how to connect so I don't miss thi...
Dropped Calls
I see that I am not the only one whose calls are being dropped. So there is a common problem. What is the solution?
Refund
Hello! I recently purchased esim but it’s not compatible with my phone. Can I please get a refund?
Sim doesn't work after 5 months trip overseas
I came back to Canada, inserted my SIM card and my phone doesn't connect to the network (SOS icon displayed).I can't access my Public Mobile account online either, because a code is automatically sent to my phone, and since I can't connect to the net...
Switching to better plan (one of the currently advertized)
Hello! I'm a current PM customer having really crappy plan. How can I switch to new plan (one of the currently advertised) without having to change my number? Many thanks!!!!
TEXT/SMS doesn't work
I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.In iPhone settings, the number is still old. It hasn't changed to the transfered number.
4G Speed
Switched to the $29 a month with 4G speed but still showing 3 G should I have got a new Sim card?
Rant update
duplicate thread
Missed Transfer Text Message Window
Hello,I requested to port number last night, but then Bell decided to send a transfer text message this morning. I was in 10k run this morning, and i missed the window to reply YES to that message. I called them back, but they said I need to contact ...
Payment
My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working
Refund for 90 day sub JUST issued/today, desire new "sale" sub as it is far better
I'd like a refund for 90 day sub JUST issued/today. Instead would like new "sale" subs - as it is far better value.Also note there was no courtesy reminder email or notification of payment. I just happened to check my credit card this morning for an ...
Getting Old Benifits from old reward system
Can we not get the old referrals and bonuses in some way on this new system? Did public mobile just screw its old customers here?
Resolved! Cannot activate voicemail greeting
Hello PM Community:I have been trying for a while to get my voicemail greeting set up. I go through the process and 'activate' a greeting and the system says the greeting is active, but it's not. I've tried this a bunch of different ways in includi...
esim transfer
New to the account, so I didn't know esim is activated on the phone the app is initially installed for.I need to activate on another phone, can I get a new esim reissued without buying another one, as I just subscribed today.TIA.
My account
How can I cancel my account? I mean subscription
Suggestion how to avoid losing service if credit card update is not working
This is only suggestion if your credit card is due for replacement/update (expiry date is getting close).When you get new credit card, before activation it (as activation will cancel current one) add funds to your account for 2-3 months in advance.TH...
Minutes used!
Hello ( me again),speaking of usage in my earlier post, I also noticed that it states I used just under 300 minutes.true, I have unlimited calling, however, there is NOWAY I used this many minures. I mostly text ( and I can track minutes of calls on...
Adding a second phone number
I'm an existing PM subscriber. Until recently, I have had one phone, one sim card and one public mobile account. I've picked up another phone and sim, and would like to add a second number to my account. Is this possible? I feel like it should be...
Misleading messages regarding data usage!
Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data . However, when I log into my account and check the usage, I find I only used 55%. Any thoughts on why?another issue, is t...
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