The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
How do I know when an agent is trying to get in touch with me? I received no notification that an agent was ready to chat with me and as a result my ticket was closed. Submitted another ticket and would like to know how to connect so I don't miss thi...
I came back to Canada, inserted my SIM card and my phone doesn't connect to the network (SOS icon displayed).I can't access my Public Mobile account online either, because a code is automatically sent to my phone, and since I can't connect to the net...
Hello! I'm a current PM customer having really crappy plan. How can I switch to new plan (one of the currently advertised) without having to change my number? Many thanks!!!!
I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.In iPhone settings, the number is still old. It hasn't changed to the transfered number.
Hello,It's been more than a week and I'm still arguing with support to get my bonus data back. I downgraded my plan last saturday (8 days) ago and I lost my 240 gb bonus data for being "loyal" for more than 3 years. I got no warning that I would said...
Hello,I requested to port number last night, but then Bell decided to send a transfer text message this morning. I was in 10k run this morning, and i missed the window to reply YES to that message. I called them back, but they said I need to contact ...
My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working
I'd like a refund for 90 day sub JUST issued/today. Instead would like new "sale" subs - as it is far better value.Also note there was no courtesy reminder email or notification of payment. I just happened to check my credit card this morning for an ...
Hello PM Community:I have been trying for a while to get my voicemail greeting set up. I go through the process and 'activate' a greeting and the system says the greeting is active, but it's not. I've tried this a bunch of different ways in includi...
New to the account, so I didn't know esim is activated on the phone the app is initially installed for.I need to activate on another phone, can I get a new esim reissued without buying another one, as I just subscribed today.TIA.
This is only suggestion if your credit card is due for replacement/update (expiry date is getting close).When you get new credit card, before activation it (as activation will cancel current one) add funds to your account for 2-3 months in advance.TH...
Hello ( me again),speaking of usage in my earlier post, I also noticed that it states I used just under 300 minutes.true, I have unlimited calling, however, there is NOWAY I used this many minures. I mostly text ( and I can track minutes of calls on...
I'm an existing PM subscriber. Until recently, I have had one phone, one sim card and one public mobile account. I've picked up another phone and sim, and would like to add a second number to my account. Is this possible? I feel like it should be...
Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data . However, when I log into my account and check the usage, I find I only used 55%. Any thoughts on why?another issue, is t...
I am a new subscriber and my phone number was ported. It was working fine the first few days and suddenly stopped sending and receiving texts. I have tried every suggestion and now I am unable to send in a ticket with the chat bot. Any help appreciat...
I have submitted four tickets since yesterday, with one of them being nearly 24 hours old. Unfortunately, none of these seems to have caught the attention of the customer service agents. I urgently need to escalate this issue and would appreciate gui...
New customers are often advised to check the envelope icon left of the bell icon for new messages. I've never seen an envelope icon (Safari on iPad). I know when there is a private message because I get email notifications but it seems from someone...
I did an activation and transfer my number from my old provider. Since then I can call without problem but I can’t text and receive messages.I’ve been trying everything for the past 8 days nothing works.
Good morning, I am writing to ask why my rewards points have not been applied for this month? Looking forward to hearing from you and I appreciate your answer/s in advance.Thanks Naj