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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 75030 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76110 Views
  • 181 replies
  • 32 Bravos

texts won't send

Hi my plan includes text messages but today I tried to send a text to two people and it wouldn't send both times. Can you help me? Is this the only way you help customers with technical support??

omnivor by • Great Neighbour / Super Voisin
  • 1595 Views
  • 3 replies
  • 0 Bravos

Resolved! I bought a moto E in Montreal, Canada and then unfortunately had to move to Mexico. What now?

Hey Community, so I bought a moto E in Montreal, Canada and then had to move to Mexico and I want to be able to use the same phone here, but with a different service. I already paid the whole device balance, and the people here told me to contact Pub...

Luxor28 by • Great Neighbour / Super Voisin
  • 2258 Views
  • 4 replies
  • 0 Bravos

my acount

Pls I can't see my account, because I forget my username and I need change my credit card and my email and I need more internet and another telephone. Pls

araceli40 by • Great Neighbour / Super Voisin
  • 1462 Views
  • 3 replies
  • 0 Bravos

HTC Desire 510 compatible avec Public mobile?

http://www.bestbuy.ca/fr-ca/product/htc-telephone-intelligent-htc-desire-510-offert-par-telus-noir-prepaye-desire-510/10326000.aspx?path=8dbff2837baa3bf1bc9f5b2ba71dc048fr02Will this phone be compatible with the Public Mobile / Telus / Koodo / whatev...

chapeau by • Great Neighbour / Super Voisin
  • 1773 Views
  • 3 replies
  • 0 Bravos

Microphone not working on a Samsung Galaxy Ace 2. Help?

Hi,I have a Samsung Galaxy Ace 2 and have  been having issues making/receiving phone calls lately. According to people I've tried calling my voice is broken up and there is a lot of white noise. How can I get my phone looked at to see if it is a prob...

dbucek by • Great Neighbour / Super Voisin
  • 1139 Views
  • 1 replies
  • 0 Bravos

Resolved! Charges for incoming international calls

Can you confirm that all incoming calls are free of charge, whether they come from Canada or international, on all Public Mobile plans? And that there is no limit to the amount or duration of incoming calls?

Cordulia by • Great Neighbour / Super Voisin
  • 9382 Views
  • 10 replies
  • 0 Bravos

Question

Hi, I just signed in with Videotron for my cell phone and I now change my mind I want to switch it to your program what should I do?

Trango by • Great Neighbour / Super Voisin
  • 1268 Views
  • 2 replies
  • 0 Bravos

pukcode sim

ma carte sim a bloker jai besoin d un puk code svp

ANNIE0106 by • Great Neighbour / Super Voisin
  • 1621 Views
  • 2 replies
  • 0 Bravos

fee for message

My plan doesn't include text message.  what is the fee charged for each message I send or receive?  Thanks Shun

shunfeng by • Great Neighbour / Super Voisin
  • 1342 Views
  • 3 replies
  • 0 Bravos

Please answer

If I join in BETA, will I lose my current plan?

smna by • Great Neighbour / Super Voisin
  • 1944 Views
  • 5 replies
  • 0 Bravos

Just wondering

I read on MobileSyrup that Telus plans to launch PM as a SIM only carrier, so what's a SIM Only Plan

_tien_ by • Good Citizen / Bon Citoyen
  • 1068 Views
  • 1 replies
  • 0 Bravos

Resolved! No service at all

Is the system down? First day in 3 years I haven't been able to get service. Location is not an issue. What's up?

Rosasite by • Great Neighbour / Super Voisin
  • 1361 Views
  • 2 replies
  • 0 Bravos