[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM card activated but no service
I'm pretty sure my SIM card is activated but I have no service still. It shows that it has been topped on in the overview and I can also login and see all the information using my email and password, but I still have no service. Can anyone help?
Porting in the future
Hello, I'm looking to switch to the speical promo, hopefully picking up my sim card tomorrow. I had a question regarding porting at a future date. I am currenlty with telus, the account has three numbers. I want to port one of these numbers to the ne...
One spare sim card in Mississauga
I have one spare sim card in Mississauga, near Erin Mills Town Centre. I'm willing to give it out for $6 (meet up at Erin Mills Town Centre), and a referral. PM me if you are interested. Thanks! Update: taken already
Unable to port from Wind Mobile
Hi Guys, I am trying to activate my sim card but was unable to port from Wind Mobile.Any help would be appreciated. Thank you.
No incoming calls or text
Moved from Chatr and so far no incoming calls. I can only make outgoing calls and I have data. I sent private message to @Shazia_K, @Mary_Mwith SIM# and phone number and I hope they get back to me as soon as possible and fix the issue_______________...
Porting from Wind
Hi there,I've a weird problem. I'm having two wind dials (both on my name and on the same account in Wind) which I ported to Public Mobile at the same minute. Strangely enough, after one hour one of the two dials was successfully ported while the oth...
Account was charged but still in activation limbo
Unfortunately I haven't had phone access since Saturday and have been waiting patiently for 5 days. I would like to have some way to contact people over the weekend. On Monday morning, I Pm'd the moderators and tagged the mods but I still haven't rec...
Resolved! Can AutoPay be activated later?
I'm signing up with a new account, but I'm not sure about the auto pay option. Do I have to decide now? Or can can I decline and enable auto pay later?
Data not working
Hi everyone, fairly new to the community as I joined with the $40 12gb promo a few weeks ago or so. Everything has been working great with PM from reception to data without any problems. This evening, however, my data stopped working all of a sudden ...
Sim card ordered November 8th not arrived!
Ordered a SIM card on November 8th got a confirmation number 88990. The SIM card has still not arrived! The intention was to take advantage of the $40/4gb promotion before November 20th. Help!
Resolved! Where's the promo plan???
The promo 120$ for 12gb over 90 days isn't on the site anymore?? Have a buddy trying to activate, thought it was active until the 20th???
Are the Mods that swamped?
I left a couple of PMs for mods to follow up on concerning issues encountered during activation. Haven't heard a peep from them yet. One of the issues affects the lack of service which requires expedient investigation (second day without proper servi...
1 week and still waiting on # port
I'm in the middle of applying for jobs and this number port is affecting my ability to secure work. I have no idea how many job opportunities I've missed. Please help. I'm porting from Fongo and provided my account password when signing up.
SIM Card Toronto/Mississauga
There is a possibility I'll have an extra SIM card in the Toronto/Mississauga area. I will post an update on here.But i do not live in the downtown Toronto area. Although i may be there tomorrow afternoon
***Frustrated customers - Anyway out?***
Questions to frustrated customers: Did anyone figured out how to get back your money when your phone # port is stuck in-between and waiting for MOD’s to reply with your request with no success?Did anyone try to revert stuck port request (not even sur...
Resolved! Activation Failed
Hi, I attempted to activate my new SIM on the special fall plan but on the last screen it said activation failed. I put the new SIM in and it shows public mobile but says I dont have a text plan and will not allow me to log in to my account. Help!
Resolved! long distance minutes
Do the long distances minutes round to the nearest minutes or do they go by seconds. For example if I just pick up a call for 1 second then disconnect it will that round up to 1 minute? or only count as 1 second towards my minutes if I were to have i...
Resolved! Extra Sim in East Scarborough/West Hill/Pickering
Hello, I finally received my sims from Public Mobile today and, thankfully, do not have to go to downtown Toronto to pick them up. I saw a photo on Reddit today and my chin hit the floor. I was worried that I would not receive in time so I was able ...
Resolved! cant receive any call from others
since I've been activeted my sim card over 30hours，I can log in my account and I can make phone call to someone，just cant receive any call from others，what is the problem？
NEED SIM BUT FAR AWAY from Monteal, Toronto, Vancouver
So there is a way for spare SIMs to be used in this promo even if you are far away; say Alberta. BUT it does involve some trust. Here's how it can be done: 1. those in need connect with spare SIM owners by private message2. spare SIM owner sends unac...
Resolved! Add Ons & Carryforward
Hi, I was wondering if the remaining balance of an add-on purchased is carried forward indefinitely or just for one month.
Resolved! Unlocked Samsung Linx (T369) giving "Limited Service" message
Hi techies, need your help/input here. So a basic smartphone (Moto E 2nd generation) is too much for my mom to handle, given that she only cares about making and receiving calls. I have her on the promo plan so that I can use the Moto E as a hotspo...
$120/30 days - special bundle ends on November 20th - It's not too late!
Don't miss out on a great deal! Pickup a SIM card either today or tomorrow at the following locations.TorontoTELUS Tower25 York StreetToronto OntarioM5J 2V5 VancouverTELUS Garden510 West Georgia StreetVancouver British ColumbiaV6B 0M3 MontrealTELUS ...
Invalid Sim
The first time I tried to activate, everything was fine until the very last step. The payment did not go through. Ever since then, I cannot try activating as I get the error, "Invalid Sim". I triple checked that my 19 digit code was correct, but Im ...
I can't login into my self-serve account anymore.
I think the problem started when I ported my new number from wind. Contacted mods but still no respose. I tried restting password but says my account is locked. Please help
Check here if you have not yet receive your sim
@Brooke_C post this in announcement "[UPDATE] Only X days left to get our limited time 4GB / $40 promo plan!" We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it...
Paid and registered but no access to self serve and SIM not functioning.
So I signed up, paid and everything. I double checked the APN settings and all is good there. I do not have access to my self serve section and maybe resetting my password would work but when I do that I get an "Email can not be verified" error. I di...
Failed activation. Credit card not charged
Tried to activate my sim. Everything looked fine. I was able to choose a new number. When I hit the last button I got an error message saying my activation had failed. I tried doing it again but now it says invalid sim. Please help. How do I contact ...
Resolved! Generic Error when checking availability of number for porting
I've registered with a new number and now I want to port, but when I enter my number and click on check availability, the site crashes with: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to ...
Now that my port issues are fixed...
I have some time to watch few TV shows/movies this weekend, preferably on Netflix. What do you guys recommend?
