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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service on public mobile or on telus

So, signed up for the $120 plan. My activation failed, im awaiting for a response from Mods and I've also emailed support at public mobile. It looks like my Telus account is also no longer receiving service. and neither is my public mobile account. C...

No SIM and no Email support, please help!

Hello, I've ordered a SIM back on the 27th of October that was shipped the next day and till this date I have yet to receive it. I sent an email the middle of last week, another email this Monday and then submited a form to automate an email this wed...

Resolved! Invalid SIM

Hey everyone I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it. However, it is now telling me that my SIM card n...

Cannot receive or make calls

Hello , I recently switched my plan from Canada-wide to Province-wide calls but cannot receive or make any calls at the moment. Please advise Thanks

Resolved! Plan did not renew to promo 12gb plan - Already PMed

As the title says, my promo plan has not activated at the planned renewal. I have PMed Mary M, but nothing has been done, I understand the demand right now but I don't want to risk loosing the promo plan.

Sending pictures via text messages

With the new Fall promotion, can I send pictures via texts? In so, does it data like my previous provider? Thanks community!!!

Still cannot receive incoming calls after porting from FIdo

It's been 3 days after porting from Fido still cannot receive incoming calls, but outgoing calls, txt, and data is working fine. The previous sim card its still working. Had sent private message to the moderator and sent email to Public Mobile using...

Help please

So it's been about 3 days since I switched from Koodo to Publicmobile and I still have no access to any data,text or talk. I also cannot port my number, so essentially I got charged just to lose all my cell phone useage. I've tried emailing the Mods ...

Activation fail? I R SMRT.

Hi can someone assist me with the sign up process?I tried my darndest with filling as much of the required info as I can.old number, IMEI, Alternate phone (assuming I enter my brand/model of my existing phone), Authorization Name (My name?). I'm sur...

Transaction record gone

I bought alost 2 weeks abo and still haven't received it.

Activation

Received my SIM card yesterday. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error "sorry your account activation request has failed". Now I can neither log into self serve (although I did ge...

Telus to shutter CDMA service on January 31, 2017

http://mobilesyrup.com/2016/05/30/telus-to-shutter-cdma-service-on-january-31-2017/ Just curious. What happens to older devices that are using Telus' 3G and HSPA data but WCDMA for voice calling.

Telus to shutter CDMA service on January 31, 2017

http://mobilesyrup.com/2016/05/30/telus-to-shutter-cdma-service-on-january-31-2017/ Just curious. What happens to older devices that are using Telus' 3G and HSPA data but WCDMA for voice calling

No incoming calls :( Ported from Rogers. HELP!

I've tried emailing, sending mods a private message and this is last resort. While the savings seem great, they're only great when things work! Help please.

LTE Connectivity on a Samsung s7

Hi everyone, I just joined Public Mobile because of it's great promotion. I was able to port my number successfullly from Wind. My problem is that I can't seem to remain connected to LTE...I can only get up to 3G.My understanding is that Wind blocks...

Resolved! 4GB/$40 Promotion

Hi, So far, I'm amazed at PM and how reliable it's been. I did get a few questions from my friends and I had initially assumed it to be so,but the current promo that is going on (4GB/$40 promo) which applies for 90 day plan length,once I sign up, it'...

Activation problems

Just having the same issues as everyone else who has tried activating their sims. It failed at the last part after charging my cc. When i put the sim in and make a phone call it says im not set up to do and log in to PM to do so. However my log in in...

Resolved! Public Mobile service in Milton, Ontario

I want to switch from Bell to Public Mobile. But I live in Milton, I have no idea what the service is like in Milton using Telus. According to this site https://www.ertyu.org/steven_nikkel/cancellsites.html there is only one Telus tower in MISSISSA...

Resolved! Tangerine MasterCard Unsupported?

I'm in the Online Activation process for a new account, and am getting the following error when adding a Tangerine Mastercard as a payment method: "Sorry, we are unable to process your credit card request. Please ensure your credit card details are e...

The number entered does not belong to a valid Public Mobile Subscriber.

Signed up for PM this morning.Ported my number shortly afterwards.Received text confirmation and everything is working correctly.BUT when I try to refer someone, they keep getting this error.Help!!

Transfer not completed

I just activate my public mobile Wednesday afternoon , but now I still can use Fido and public. Pubilic Mobil can not received phone call, another else is good. Fido can can received phone call but cannot get text.

Resolved! Potential SIM issue

On this past Monday evening, I signed up for public mobile. I have gone through the activation issue, set up all my accounts (self-serve and community). Tuesday afternoon everything was working fine, texts were sending and receiving and I was connect...

Buy sim now, port old number two weeks later

Hello all. I wish to find out if it is okay for me to Buy a sim card now, but port my old number two weeks later ?

ACTIVATION FAILURE PURGATORY AND STILL BEING CHARGED??? SERIOUSLY????

Let me start this off by saying that my husband works as a lead in a service desk environment in IT and did all the research on Public Mobile before we decided to port over.... We decided to over his number and mine as well as sign up a new number fo...

Porting Issue

When trying to port at first, I made a mistake of accidentally putting my phone number as my old account number. So as of now, both my old and my new sim cards are active. I am still able to call and message from my new one and it shows the same numb...

Plan DID switch correctly!

With all the talk about plans not switching and having to get help (I had to as well coming from a more expensive plan to a cheaper plan), just wanted to say that it doesn't always screw up. Woke up this morning to check my wife's account which was d...

DAY 5 STILL NOT RECEIVING PHONE CALLS

I have Pm'd all the mod's... My ported number is still not working. PM almost seems like a scam to me now... Why did I pay 5 days ago if it still is not working!!

Want to setup three numbers but only have two unlocked phones ATM

Hey everyone, as the title says I want to set up three numbers with PM but I only have 2 phones that are unlocked. I've already ordered and received the SIMs (hats off to PM on the one day turnaround!). I activated one using a new number but plan on...

Know What You're Signing Up For

I've seen a significant amount of frustration on the forums from people who really didn't know what they were signing up for. People blinded by a good deal that weren't really understanding what "no call centres or stores" really means for them. I kn...

Bad sim card

Hello, I was wondering if one of the mods could message me, I recieved a sim card which I activated for my dads phone but it says 'no sim card' when I put it in. I have the same phone and it won't detect it either. Any help would be appreciated, than...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

No service on public mobile or on telus

No SIM and no Email support, please help!

Resolved! Invalid SIM

Cannot receive or make calls

Resolved! Plan did not renew to promo 12gb plan - Already PMed

Sending pictures via text messages

Still cannot receive incoming calls after porting from FIdo

Help please

Activation fail? I R SMRT.

Transaction record gone

Activation

Telus to shutter CDMA service on January 31, 2017

Telus to shutter CDMA service on January 31, 2017

No incoming calls :( Ported from Rogers. HELP!

LTE Connectivity on a Samsung s7

Resolved! 4GB/$40 Promotion

Activation problems

Resolved! Public Mobile service in Milton, Ontario

Resolved! Tangerine MasterCard Unsupported?

The number entered does not belong to a valid Public Mobile Subscriber.

Transfer not completed

Resolved! Potential SIM issue

Buy sim now, port old number two weeks later

ACTIVATION FAILURE PURGATORY AND STILL BEING CHARGED??? SERIOUSLY????

Porting Issue

Plan DID switch correctly!

DAY 5 STILL NOT RECEIVING PHONE CALLS

Want to setup three numbers but only have two unlocked phones ATM

Know What You're Signing Up For

Bad sim card

A quick question about data usage :

Phone heating up, only in Ottawa !?

ESim Issues and Virgin maybe

How to transfer an account to another person

Re: Loyalty 12GB for 12 months