My account says it's active, but doesn't seem to work

[xhumptydumptyx]

@Shazia_K

My payment didn't go through on Friday (17th), because I forgot that I had cancelled my credit card. I added my new credit card and my account status seemed to change to active from expired/suspended. However, I still can't make calls, send texts, or use data.

[Saray_O]

Hey there @xhumptydumptyx, 

I see that Shazia already took care of your issue  Don't hesitate to send us a message if you need anything else! 

[Luddite]

Try rebooting the phone.

[will13am · Accepted solution]

@xhumptydumptyx, it's good that you private messaged a moderator.  I highly recommend you follow up with a private message.  Even if they take notice of this thread, they will ask you to communicate via private message.  Here's how to contact them via private message.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...