[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
10-Day Data Price
Ok, so this will not impact 99% of the Community, but here it is: I was looking at a 150MB data only plan (no talk, no text)f or a 10-day period, which adds $10 to the plan for a total of $15.Ironically, I could go with a base plan with nothing for $...
Charged full amount for my April Bill
Hello, I was charged a full amount of 135.60 for my plan despite having refer a friend discounts and Auto pay. My credit card expired and when I updated my credit and did a manual charge for the amount due I was charged this full amount. Thanks,Nour
On the fence!
So I just want to see how many people switched to the new 55 for 4GB/month promo plan?I am still unsure if it would be worth it....
Resolved! plan expired?
My account is due for renewal on the 26th, I have the money thre for the renewal but today when I check the status it says my plan has expired? How can I get this looed at? thanks
Resolved! Importing from Bell Home Phone to Public Mobile Cellphone
Hi Everyone, Was wondering if anyone has imported their home phone to public mobile before? How does it work and also, can I change the account holder to another person right away? Here's my situation: My GrandFather has a home phone with Bell and he...
Resolved! Account suspended for non-pay; paid, but no data access
As the title states an account was suspended for late payment. After a payment was made calling service was returned, but data was not working. How long before account is fully released from suspension? Thanks Phone: iPhone 4
Resolved! Is Canadian talk/text necessary to get the US talk/text add on?
To enable a US Roaming talk/text add on, does your basic plan need to include Canadian talk/text? I'm assuming so, but just double checking. I'll be in the States for 2 months so I'd rather not pay for for Canadian talk/text (since I won't even be in...
Resolved! Unable to Tether iPhone 5s
Hello! LTE data is working fine and my laptop is able to connect to the Wifi hotspot, but the laptop can't receive data. My "Personal Hotspot" settings are: APN: isp.mb.comUsername: <blank>Password: <blank> I've tried the many suggestions listed in t...
Resolved! Data
Does anyone know if the 3gb dta plan is 3 for the 3 month period or 3 each month?.Thx
Trying to find a specific plan I was looking at on Friday
Hello!I am new to public mobile. I picked out what plan I wanted and ordered a SIM card on Friday (2017, April 22.) The plan I was looking at was 90 day, canada-wide talk, global text, and 6GB data for $99. Now that I have my SIM card and I am ready ...
Just wanted to say Thanks!
Hi everyone, I felt compelled to write a little 'thank-you' to Public Mobile and this community. I recently switched from Telus to PM and am very happy so far. This community has answered all of my questions and eased any concerns I had along the way...
Resolved! US Roaming Add-On - When Do The 10 Days Start
I will be going to the US in a few weeks. I would like to order the 10 Day Roaming Add-On. When does the 10 days start?i.e.a) Do you get the option of choosing the start date when you place the order orb) Does it go in effect as soon as you place the...
4GB Fall Promotion
Hi, I'm currently thinking about switching from Fido to Public Mobile. I was thinking about also switching to Freedom instead of Public Mobile instead because of the extra data for the same price. I have a family member currently using Public Mobile ...
Resolved! SIM card activation Failure but got charged by public mobile
I was trying to active my new SIM card but the activation didn't went through and public mobile charged my account already. I sent private message to fix it but no one reply. What can I do now?
the phone can't make a call
since this morning the phone can\t make a call it is no long distance call however i just call the local please relove the problem for me have send private message this morning also however so far nobody reply yet. @Mary_M
Resolved! Just a quick announcement pm self serve website is down for maintenance
All ops public mobile self serve site is down for maintenance try to login later on hopefully wil be up and running soon
Resolved! SMS not working after USA roaming plan
Hey everyone,My phone isn't receiving any SMS messages today, which corresponds to the same day that my USA data roaming plan expired.MMS messages are still working.Browsing the forums it looks like their might be a correlation between the two...Than...
Resolved! Adding US Data plan - Where does it show up in the portal?
Hello, I've added US Data plan using the portal. I see the $20 charge on the transaction history. Where will it show if I actually added? I am paranoid and don't want a big charge when I go to the USA tomorrow. Thanks in advance!Anna
90 day plan, global text, canada@us, 30gb data
Looking for a price on a plan similar to this, as 4gb/30 days is not enough for me.
I am a loyalty member now
April 29, 2016 was when I decided I want to save on my phone bill. It was the date when I joined Public Mobile which at that time was like a small family. After 3 months of use, I wrote a positive review. Are you in for the long read? Here’s the link...
Data inconsistencies
I switched from a 6gb/3month plan to 12gb/3month when there was a promotion back last november and in my 'current plan' area it indicates I have 12gb data but when I check my data usage it shows me I only have 6gb available... does anyone know how I ...
Data Only Company?
Once Telus (and therefore PM) move to voice over LTE, it would it be possible for PM switch to being a data only provider. I don't see why not, charging per minute is so yesterday.(Of course, this would require LTE to be available everywhere)
Resolved! Going to UK for Approx a Month
I will be going to the uk for approx a month,my plan is 90 day with autopay,i have province wide calling,Canada wide text and 400 international long distance.What am i in need of doing for me to use my phone once i get there,thanks
Resolved! iPhone 7+
Hello I am thinking of buying an iPhone 7+ from Telus. I live chatted with them and they said it will work with public mobile. Is it possible for you guys to confirm for me that the iPhone 7+ will indeed work on public mobile without getting it unloc...
Resolved! Unable to access self serve account, SIM card network locked?
Hello, hoping someone has an idea of what to try next. I recently went through the activation process for my SIM card and Account Profile, made the payment and recieved an email for said payment, but I can't log in, password recovery doesn't work, an...
Lost phone
I lost my phone in December I would like to stop my automatic payment.my phone number is 43*******
Question Regarding My Bill Payment?
When I log in I see this: Available Funds: $6.00Amount Due: $114.00Payment Due Date: May 1, 2017 However when I check my rewards is see this: Plan Cost (Including Discounts)$120Total Rewards earned($8)Available funds in your account($6)As of today yo...
Resolved! Future dating promo plan
Hi trying to convince my mom to switch to PM. But shw has $80 credit (3 months) of funds available with her current provder (chatr). She would like to use the credit first and then switch. My thoughts are to do the following: 1) buy a 10 day text o...
No option for add on text or us roaming bundle
I was trying to add us roaming onto my plan and the only options i had was talk and data.....the option for text and the option for us roaming bundle were not available.... i dont understand why?? I am on the 120 dollar 12 gig 3 month promo plan.I ha...
Resolved! Solutions Marked Accepted
I am just wondering what the difference between Total Solutions Authored and Total Solutions Marked Accepted is? I am sure the Oracles will be able to answer this one.
