[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SMS not working after USA roaming plan
Hey everyone,My phone isn't receiving any SMS messages today, which corresponds to the same day that my USA data roaming plan expired.MMS messages are still working.Browsing the forums it looks like their might be a correlation between the two...Than...
Resolved! Adding US Data plan - Where does it show up in the portal?
Hello, I've added US Data plan using the portal. I see the $20 charge on the transaction history. Where will it show if I actually added? I am paranoid and don't want a big charge when I go to the USA tomorrow. Thanks in advance!Anna
90 day plan, global text, canada@us, 30gb data
Looking for a price on a plan similar to this, as 4gb/30 days is not enough for me.
I am a loyalty member now
April 29, 2016 was when I decided I want to save on my phone bill. It was the date when I joined Public Mobile which at that time was like a small family. After 3 months of use, I wrote a positive review. Are you in for the long read? Here’s the link...
Data inconsistencies
I switched from a 6gb/3month plan to 12gb/3month when there was a promotion back last november and in my 'current plan' area it indicates I have 12gb data but when I check my data usage it shows me I only have 6gb available... does anyone know how I ...
Data Only Company?
Once Telus (and therefore PM) move to voice over LTE, it would it be possible for PM switch to being a data only provider. I don't see why not, charging per minute is so yesterday.(Of course, this would require LTE to be available everywhere)
Resolved! Going to UK for Approx a Month
I will be going to the uk for approx a month,my plan is 90 day with autopay,i have province wide calling,Canada wide text and 400 international long distance.What am i in need of doing for me to use my phone once i get there,thanks
Resolved! iPhone 7+
Hello I am thinking of buying an iPhone 7+ from Telus. I live chatted with them and they said it will work with public mobile. Is it possible for you guys to confirm for me that the iPhone 7+ will indeed work on public mobile without getting it unloc...
Resolved! Unable to access self serve account, SIM card network locked?
Hello, hoping someone has an idea of what to try next. I recently went through the activation process for my SIM card and Account Profile, made the payment and recieved an email for said payment, but I can't log in, password recovery doesn't work, an...
Lost phone
I lost my phone in December I would like to stop my automatic payment.my phone number is 43*******
Question Regarding My Bill Payment?
When I log in I see this: Available Funds: $6.00Amount Due: $114.00Payment Due Date: May 1, 2017 However when I check my rewards is see this: Plan Cost (Including Discounts)$120Total Rewards earned($8)Available funds in your account($6)As of today yo...
Resolved! Future dating promo plan
Hi trying to convince my mom to switch to PM. But shw has $80 credit (3 months) of funds available with her current provder (chatr). She would like to use the credit first and then switch. My thoughts are to do the following: 1) buy a 10 day text o...
No option for add on text or us roaming bundle
I was trying to add us roaming onto my plan and the only options i had was talk and data.....the option for text and the option for us roaming bundle were not available.... i dont understand why?? I am on the 120 dollar 12 gig 3 month promo plan.I ha...
Resolved! Solutions Marked Accepted
I am just wondering what the difference between Total Solutions Authored and Total Solutions Marked Accepted is? I am sure the Oracles will be able to answer this one.
Resolved! Need plan changed
I need my plane changed to the 81$ 90day plan, Unlimited province calling and unlimited world wide texting. I was not able to change the plan and it activated the old one just now. Thanks.
Resolved! Is my US data working
I know, stupid question but I rather get confirmation before getting a huge bill.I purchased 1GB USdata roaming package via self serve.I am now in California roaming on Tmobile.I received confirmation the add on being successfully purchased. But when...
Resolved! change number page returns error
Wondering if this part of the site is down? When I go to Plan and Addon page, or on change number page if I enter a number, I get redirected to an error page: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then lo...
Resolved! Is there anyway i could keep my number and sim valid without plans for more than 90 days?
Hello,I am staying in Canada for 6 months, and will leave for another 6 months and then come back again.Is it possible to pay some fees( something cheaper than paying for plans) to keep my sim and number, and reactivate my account when I come back? T...
Resolved! Possibility for change two numbers with each other?
Hello,I have 2 services from Public mobile. The first one is provincial-wide with 90 days,12Gb (Oct-2016, 120$) and the second one is provincial-wide 90 days, 6Gb (120$). I prefer to use my second phone number in my new device with more data. So is ...
Koodo and Public Mobile. Why is there such a great difference in quality during roadtrips?
So to begin: I never have problems with PublicMobile while I am in the big cities (Calgary, Montreal, Edmonton, Regina, Winnipeg). Constant 4G and awesome speeds but once we do roadtrips with my GF it all goes kinda meh. Recently we were doing two sh...
Promo Pricing Error
I've noticed that many people saw the 6GB for $28 plan yesterday, which turns out to be an error. It would have been a steal if it was true! Jeremy said all the glitches have now been fixed, but I think he missed one. The 12GB plan is still $55.
Resolved! data add-on not working
hi @Shazia_K, @Mary_M, and @Saray_O i recently used up all my data and purchased a 1gb add-on on April 19th to tide me over until next month when my account get's renewed. I had data working until today. My account states i have the 1 gb add-on in th...
Buying a payment voucher in Vancouver, BC
Hi, To start this off, so far public mobile has been terrible. I want to use the service, but it continues to add more and more obstacles to being able to. A moderator let me use a 10 day temporary plan to figure it out, but I can still not make a pa...
New SIM card, SOLO 112 network, no signal
Hello,I have an PM account, lost my phone, so:- got a replacement phone (Motorola Razr V3 - old model -but verified it works with PM with IMEI),- purchased a new SIM card, got it on the mail- pluged it in the phone- changed to my new SIM card in my a...
Unable to login to account or reset password.
Unable to login to account even though I am sure I am using the correst password. After second try says acccount locked out for 1 hour. If I try again later (next day) get the same message. I am also unable to reset the password it says account loc...
Resolved! Unable to make international calls with long distance add on
I have long distance add on which includes international calls. Lately, international calls cannot be completed. I get a message "QUTI. All circuits are busy. Please try your call later." This has been going on for weeks, and I have tried to call ...
Resolved! iPhone 6s Telus Locked
I am not able to make or receive calls, text messages or use data. I have gone through the APN settings to ensure everything was correct and have been told since I brought my phone from Telus the unlocking did not need to be done. I have activated ...
Resolved! PM wasn't able to charge my card, account is expired, made payment but sim card is dead?
Hi, I came back from a trip and was using a different sim card in my phone. when I got back, I put the PM card back in but it says sim card is not installed. I checked my PM account and it says my account expired and there is a balance owing. I ju...
Resolved! Additional SIM card for paired smart watch?
Is it possible to get another SIM card on my account to use in an LTE enabled smart watch along with my phone?
