Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My voice mail's greeting message is stuck on my "extended absence" greeting dating back to the summer, which is embarrassing. I tried several times to change it through the automatic menu - I changed it for other personal greetings and also tried...
I've read several posts on why this is happening, so I'm hoping a moderator can help me out too? I understand it's a porting issue, I switched from freedom mobile yesterday and ported my number with the switch. Everything works perfectly except I can...
I have my account set to autopay. During the last 4G/$120 promotion, I set the plan to move to this option next renewal. My credit card has been charged the correct amount but the plan is showing as the old plan, underfunded and suspended. Will this ...
hello , so i've been trying to change my password because i forgot it and after writting down my email they told me that i've been locked out when all im trying to do is to pay my phone via a new credit card
Not sure how long activation should take. Is there anyway of seen whe it will complete?
Just a simple question,anyone know if this phone works on public mobile network,im about to upgrade my Moto G
I need to ask, when a cell is stolen or lost, if one doesn't have their IMEI on hand or any package with, how can one get the IMEI# per say? Does a Carrier have an ability to get when Sim is in Phone?If Phone was from Telus?
Hi there, I just reviewed the plans of Fido, Koodo and Virgin. Now their talk, text & data plans come with 1,000 minutes long-distance international calling for free. Does PM have any special to our existing plans like that?
How do I get my account info to port my number to a Telus account for a work phone. Telus tells me the account info from Selfserve is incorrect. #mod
I have tried to contact support about almost 1.5 months ago, and never received any response.It's still showing that I have only 6GB data, can you please confirm that I do indeed have 12GB plan? Maybe I should have switched to Fido when they had that...
Hello Mods, I had forgotten my email address connected to my account, can someone please help? I tried the contact us, however the email address is not correct therefore I cannot send message to support. The help line does not connect to live agent a...
Hi,The other day I received a text message from PM saying that my next payment is due on Jan 13th (today). The message said "if you're on AutoPay... ignore this message", so I did, since I've had AutoPay set since starting my account.Today I received...
Hi Caroline, I am not able to send txt msges and I am not receiving any phone calls or missed calls for about a month now ever since I have used all of my data
Hi all, I recently switched to PM from Wind (Freedom Mobile). I am able to access the data network, send and receive text messages, however for the life of my I can't figure out why my phone (Samsung galaxy s6) is unable to send or receive phone call...
Help!! I can't get into my online account to change my phone plan or add my credit card for payments
I AM LITERALLY GOING TO WRITE THIS POST IN ALL CAPS, BECAUSE I AM THAT FRUSTRATED. YET AGAIN, I TOPPED UP, WITH THE INTENT TO CHANGE MY PLAN. SINCE ACTUALLY CLICKING ON CHANGE MY PLAN BEFORE TOPPING UP DIDN'T WORK PROPERLY LAST TIME, I ADDED FUNDS FI...
Can't call out anyone have a solution?
voice mail, text and data works fine but no voice calls since this morning.please help
Hey community, I just noticed I received some kudos in my notification feed. Was just wondering what is the difference between kudos and bravos? if they are the same does anyone knew why some sometimes they show up as kudos instead of bravos. Just ...
Hello,When all things will be ok???????????????????????????????Why all the time need to have a problem???????????????????? How it's posible that after auto pay the internet data usage remain like before?????See:Booster NameAmount Used6GB Data5.293 /...
In response to the positive feedback on my first post about network sharing last weekend, I thought it would be a good idea to expand to other topics that people might be interested in learning about. Here are the topics previously discussed:Network ...
Hello, I recently activated my PM sim card. Its been about a week since I've done it. I put it in my phone and all works well with the number they gave me. I would live to port my old telus number. I've gone to change my number, inserted all of t...
IS THE POLAROID A600WH 6" SMARTPHONE, ANDROID 6, 3G GSM/ GPRS/ EDGE 850; 900; 800; 1700 (AWS) 1900 MHz, 4G HSPA+ COMPATIBLE WITH THE PUBLIC MOBILE NETWORK? Thanks for providing me with years of trouble free smartphone usage. I don’t want to change m...
I am on province wide unlimited calling plan. Because the plan is province wide so if I am out of province I can text people in my province and also data coverage is Canada wide. The only problem is calling people in the home province and also gettin...
I am about to lose my mind with this company. Who runs this show????????? Cant talk to nobody live??????????? First it keeps declining my credit card then I say screw it go buy $120 in vouchers change my plan and add my vouchers then it puts me back ...
@Shazia_KI'm trying to sign up with public mobile but I'm having troubles signing into my account with my email address after ordering my sim card. When I attempt to recover password, the email I've used and have also recieved emails from public mobi...
Not really a big problem but I thought I'd make a post about it Whenever I call my voicemail (613-581-4001 since I'm in Ottawa) it shows up as "Subway" on my phone. I'm on a Galaxy S7 Edge and I'm guessing that number is somehow registered to Subway ...
I've got the right email and password but no matter what browser or device I use I always get this: Figured it might just be some kind of maintenance issue but it's been like this for a week and I'd rather have this sorted out before I really need t...
I cannot connect with my friend in Germany via WhatsApp. Each time I try to Invite her to become a contact, I only get the option to send her a text or an email to download the app on her phone. She already has the app and she's using it quite often ...
Sometimes when I receive texts, the timeline gets jumbled up. I would see a text from a later time pop up on top or before a text from an earlier time which can be very confusing, especially when I'm looking back on a conversation. For example, I tex...
