[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
US Add-ons not working
My wife in NY state right now. Had US roam, text data package. Worked for 8 days then it dropped (stopped workin) She then paid for Text/talk on Mar 2nd. It never took, but was charged. I got into her account today, Mar 3rd, and added talk only. It w...
Credit card was fully charged, both rewards and available funds from vouchers weren't applied.
Hello, A while back, I entered my PM voucher amount into my self-serve account (Jan. 18) well before my amount owing billing renewal (Jan. 24). Once the vouchers were accepted and my account displayed the total availble funds from the vouchers ($99)...
Double billed
Hi, I closed my account but have just had a charge from Public on my credit card
Re: Phone not working and public mobile taking their own sweet time to reply
Such bad customer service or lack of customer service I should say. I'm commenting on this thread hoping my query will get attention. I signed up for Uber with my newly activated public mobile sim and Uber sent me a 4 digit code vIA text which I am n...
Resolved! Password reset and/or Public Mobile account number
Hello, posting on behalf of my grandparents. They forgot their password and PIN (registered years ago), and the password reset is broken on Public Mobile's side. They're being strong-armed by the price increase into switching to Koodo, but Koodo's re...
Available Funds from used Payment voucher transfer to Koodo possible?
I have $99 worth of Available funds that was redeemed from Payment vouchers. There was an issue when the time came for autopay renewal on Jan 28. It instead charged my Credit card on pre-auth on my account, instead of using the available funds. ...
Locked out of account??
Ive been locked out of my account and it now says "Sorry, you've been locked out. Please contact Public Mobile for help.". I was answering the secret question to get my password to reset but forgot my secret question.
Resolved! Changing to Public Mobile
I am thinking of changing provider for my cell phone. I have a few questions. I am presently with Telus and I have the same phone number for a long time. Do I need to change my phone number if I change provider? I will need a new SIM card I just don'...
Interesting article on Google News feed
Saw this article, thought it had some ommisions, but some interesting facts. https://globalnews.ca/news/4050708/best-cheapest-cellphone-plans-canada-2018/
Resolved! Porting while inactive status
I am curious about migrating/porting over when your account is not in active status. Since I'll be out-of-country during the end of my pre-paid period I disabled autopay until I come back. Hypothetically speaking, if there was a plan available (from ...
Spam from TELUS
Hi I got the call from 289-597-6799 folowing text message to push me from PM to KODDOO The guy has may phone name and information about me. WHy PM share this information without my permition?Why PM continue to push me out? Please stop do it and share...
Are zone plans coming to this service?
With the cellular landscape being so non competitive in this country, carries don't necessarily try to offer a superior product to their competitors. It's more important to the bottom line to not "rock the boat". Both Rogers and Bell have a zoned 3...
Phone not working and public mobile taking their own sweet time to reply
My phone has not been working for 3 days and public mobile takes its own sweet time to respond to my questions. Awful customer service or should I say no customer service? Last year if there was a problem public mobile was diligent in responding and ...
Resolved! Should I switch to the Koodo offer?
I've been contemplating for a while now and cannot decide, should I take advantage of the Koodo $40/$4GB offer and save myself the trouble since public mobiles post said not yet.... But left it open to this happening again. My feeling is that public ...
I wish PM delivers an APP for mobile devices.
It is much more convenient for use
Resolved! Invalid SIM card Network locked SIM card inserted
Hi,Trying to get started but nothing is working for me. Seems a maze of a bunch of places to log in, then I can pay but the card doesn't work. I set up an account in one place then the system doesn't accept credentials.The phone is an unlocked Sams...
conflicting info on my account pages
My account auto-renewed in January and I cannot tell if the data add-on I purchased in December was automatically added.I recently received a text from PM indicating I had reached 75% of my data allowance. If that is actually accurate, it means the ...
For the Moderators Team - A terrible way to run a business
I am one of the Fall 206 Promotion clients who received a text message with the 4GB/$40 offer for Koodo. Since it's actually more expensive than the $120/ 90 days and since I don't need Canada-wide "anytime" minutes, I was not interested in the offer...
hi
can anyone help i logged into my account changed plan but can't call text or anything
new credit card
my credit card co. has mailed me a new credit card with a new #.in my efforts to pay my monthly bill, starting 1 mar., publicmobility.cawill not process payment with the new card. please advise.
When will my data renew?
I ran out of data on my 90 day plan last month. My new 90 day plan renewed today, and I got a text message from Public Mobile saying "thank you for your payment, your plan has successfully renewed", but I still don't have usable data. When will my da...
Resolved! Koodo phone number Unable to transfer
Hi, Im getting an error transferring my Koodo Phone number. I get this error after clicking on "Check Eligibility".We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctl...
Resolved! New SIM card on expired plan
Hello,I have an expired plan on an account that is still active. I want to activate the plan again (is posible to do it, right?) the problem is I've lost the SIM card associated to this account. Can I still get a new SIM card linked to this account i...
Resolved! Pas de data disponible !!
J'ai un gros problème, j'ai acheté un forfait de 30 jours avec appels, textes et 2Go de data (+2Go en prime) mais depuis l'activation de mon forfait, je n'ai toujours pas accès à la 3G... J'ai éteint et redémarré mon téléphone plusieurs fois mais rie...
Resolved! Earning Community Rewards before activating PM account
Few days before activating my PM account, I participated in Community and earned some badges. I am new here; does budges earn you the rewards? If yes… then after activating my account, I don’t see any Community Rewards applyed! Can this be fixed?Plea...
US Roaming - Any thought of a 1-3 day plan option?
Taking a one day trip to the USA. I appreciate that PM recently added US roaming but any thought to adding a shorter 1-3 day roaming? Seems a shame to spend $20 for literally less than 24 hours (as I need the talk/text/data).
Unlimited calling (province wide)
Just got this carrier for the unlimited calling! (province wide calling/no text $22 ) for my elderly dad who has severe heart trouble. Reception is good...however, local calling only works for other cell phone numbers! Landlines (even across the stre...
Resolved! Locked SIM card
Can anyone tell me how to go to my plan or my account or ??? and determine if my SIM card is locked? If it is not, how do I lock it.Reason: SecurityA SIM card offers security for both the user's data and his or her calls. The cards can be locked, ...
