Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Totally understandable if they're not, but I'm catching a flight back to Canada and there's something I'd like to get resolved before I land so I have cell service to get directions home.
Hi,My account has been locked after failing to retry my password more than 3 times. How to resolve this issue? Thanks
I've changed plans yesterday. My online account says it's active but I can't call or text anyone & vice versa... I've restarted my phone twice and still nothing. Please help @CS_Agent
Hello there, I was going through your conversation and as I have the same problem, my phone's got stolen and I was careless in noting down its IMEI number and now when I tried looking at the IMEI number through google dashboard, it doesnt displays it...
Looking to get static IP so when tethering I can play multiplayer ps3. Anybody?
Hello, I'm try to port my PM number to Telus. When I provide the Telus rep with the account number shown on the PM My Account page in order to submit the request he;s getting an invalid account number. What could the issue be? Regards,Dennis Sartor
Hello,I am trying to use my Public Mobile SIM card with an older phone using the micro (not nano) format.I already tested the nano card with a newer phone and confirmed that it works.Yet in micro format, the SIM card is not being read by the older ph...
Hey, How many times will the Canada long distance addon minutes rollover to the next cycle? For instance, if minutes are never used for a year, will they rollover each cycle indefinately or is this a limited to their rollover times? ZM
Hello my boyfriend dropped his phone and needs to use an old unlocked iPhone 4 but when the SIM is put in that phone nothing happens just says no SIM anyone know how to fix this problem? Thanks for your help
I'm trying to setup call forwarding while overseas and it's not working because I don't think I have any service here. It says SOS only. Is there a way to set it up from abroad?
My auto renew date for my public mobile account was dec 28, 2017. I deleted my auto payment credit card bc I was planning to port my number to rogers. On dec 30th I attempted to have rogers port my number from public mobile but their attempt was not...
I just joined Public Mobile and so far so good! I just had one issue while completing the payment, it seemed not to like our American Express credit card. Not sure if it's my card problem or Public Mobile's system. This card is used daily with no pro...
Pretty simple Anyone with a provincial only calling plan having trouble calling the 249 area code. It’s a new one I guess, same area as 705. This is for anyone in Ontario. Apparently Telus has been giving out this area code for new numbers where I li...
I created a new number through you (not a port) and after 2 days incomming calls still don't work. All I get is a message stating that "The phone number is not assigned". I have removed the SIM, restarted the phone, nothing helps. Outgoing calls work...
Hello, My friend has a phone number from a different province but lives in my local area. For some reason when I try to call her I'm given a message saying I don't have a long distance plan. From my understanding, provided the recipient is in the sam...
Hi, I'm on a grandfathered plan (province calls, canada texts, 1gb data, 90 days, 90$) and have autopay (6$) and loyalty (3$) rewards currently. Seems like PM is offering a very similar plan, but a bit better: province calls, international texts, 1...
I've encountered a strange issue with MMSes on my current Public Mobile plan. Whenever someone sends an MMS, I receive it as a group message with the sender, myself, and my old phone number. My old number was with T-Mobile in the US, so it has no rel...
I was literally talking on my phone when it stops working.......SIM card not Provisioned. I try to log into my account and it doesn't work. I try forgot password (I didn't) and my email address is not recognized. Has anyone else been suddenly de...
Hello gang! This is my first post in the public mobile forums. Figured I would give it a shot.. I'm having an issue where I need to go with a lower tier plan this month just to save a couple bucks. But I'm finding that there is no option to pick a ne...
I need a PUK to get the phone unlocked, can a nod assist?
Can’t get my mom and dads iPhone data to work after I transferred them from Telus. tried to change the apn setting to : sp.mb.com it still doesn’t work.please help me.
@CS_Agent the email on my account is not longer in use how can I recover access to my accountI do have a PM number and SIM Thanks
Hi sir. I have issues in my plan when I call freedom mobile 647-***-**** shows messages this is long distance this is no long distance
Hi, Apologies if this has been covered previously. Had a 30 day plan set to Autopay for around 3 months, was due to take the regular payment yesterday but for some unknown reason it hasn't renewed. Now any attempt to make a payment is met with an err...
When I first bought my publicmobile SIM 3 months ago I had a blackberry. Everything worked fine - text, talk and data. Yesterday I bought an iphone and inserted the publicmobile SIM card. Everything works fine - text, talk, data except I cannot text...
Service has been out for about an hour
Hello, I'm going to be porting my number to Rogers. I am on a 90 day plan and my next payment is January 20, 2018. I was wondering if I would be able to get a refund for my january prepayment after I port my number out? Thanks,Lili
My Phone Has Had no service for 2 Days. I am locked out of my account and when I do forgot my password I do not receive an email. If you could help me with this please. Thanks
I received my phone new in a box as a Christmas gift and then started to use it a year ago with public mobile without an issue. I just arrived in Russia to live here for a few months and it appears that my phone is locked by the carrier so that I am ...
