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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57677 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64190 Views
  • 179 replies
  • 32 Bravos

Account activation

Hello eveybody             First of all i  was having trouble to activate my account,  all the informations were right but at the payment section it keep rejecting with the error of Credit card information are wrong. But on the same night i got email...

Wa by • Great Citizen / Super Citoyen
  • 1282 Views
  • 9 replies
  • 0 Bravos

Invalid SIM

I tried to activate my sim card, but I got an error message as I was about to make a payment at the end. I tried to do it all over again from the beginning, but I keep getting 'invalid sim' message, and can't even register my sim card.

aabbssok by • Great Neighbour / Super Voisin
  • 738 Views
  • 1 replies
  • 0 Bravos

Account activation

Hello            I have account no for PM,Sim no, email id and i know my name as well. And now the problem is i tried to activate my sim on 19th Nov for Fall plan but i could not activate that and since that day i didn't get any response even after p...

Wa by • Great Citizen / Super Citoyen
  • 1039 Views
  • 6 replies
  • 0 Bravos

Acount Disable

Help. I didn't sign in for almost a year and now it say Sorry ,your login has been disabled.

jojo741852 by • Good Citizen / Bon Citoyen
  • 590 Views
  • 1 replies
  • 0 Bravos

Acount Disable

  my acont as been disable I need a acount reset and my acount number to transfer my number please

jojo741852 by • Good Citizen / Bon Citoyen
  • 676 Views
  • 1 replies
  • 0 Bravos

NONE OF MY SERVICES ARE WORKING!! NUMBER PORTED FROM ROGERS YESTERDAY.

 Hi, I signed up for the 12 GB promo on Nov 20 and just yesterday (Dec 6) my number finally ported over from Rogers, it took a while. So I popped in my PM sim and i get a message saying "sign in to network" once i click that i get a messsage saying "...

shawngill by • Good Citizen / Bon Citoyen
  • 794 Views
  • 3 replies
  • 0 Bravos

Can't Register Sim

I am totally unable to register my sim card. First I got stopped during the number port portion with the alternate number regex problem. So I followed advice from this community and restarted the process with the idea that I would choose a new number...

bhadfield by • Good Citizen / Bon Citoyen
  • 1275 Views
  • 5 replies
  • 0 Bravos

Can not recieve calls

Hi I already activated my sim card and can make calls but my phone does not recieve any callsI ported my phone number when I activated my sim cardI dont know what is going on  my phone is iphone se 

mnou33 by • Great Neighbour / Super Voisin
  • 1005 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to register to Public mobile

Hello, I popped in my sim card and try registering but it states it's unable to connect to public mobile. My account is active, my phone is a nexus 6p. I popped in my fido sim card and it connects instantly so the sim card is fitted properly, any adv...

mike313 by • Great Neighbour / Super Voisin
  • 2656 Views
  • 8 replies
  • 0 Bravos

CANT BE BOTHERED WITH PM SUPPORT ANYMORE

SickNTired fo hearing just wait for mods, we are working 12 days now, blah blah blah.   Wait Wait Wait. This business model is crap, the support system is crap. Should be a wakeup call for PM... If your stuff goes good PM is fine, if not, its a NIGHT...

magical by • Great Citizen / Super Citoyen
  • 1408 Views
  • 4 replies
  • 0 Bravos

WHY IS MY SERVICE DOWN?

I have  removed my simtried my sim in another phone - doesnt worktried another sim in my phone - does workchanged apn settingsreset my phone  NOTHING IS WORKING - phone service stopped working at 9 am EST and it is now 5 pm EST and I DO NOT KNOW WHAT...

Still waiting for sim card for 30 days

Hi,  I have made an order of the sim card on Nov 7th, 2016. Two days after, I received a shipment comfirmation email with order number attached to it. I understood their large volume of orders due to their new promo plan so I waited 2 weeks patiently...

wchun3 by • Great Neighbour / Super Voisin
  • 800 Views
  • 2 replies
  • 0 Bravos

International Text

Can any one confirm if International texting is working for you ? I just texted one of my friend abroad and  he did not receive it. I had to call him finally  

rkreddyb4u by • Model Citizen / Citoyen Modèle
  • 1940 Views
  • 11 replies
  • 0 Bravos

plan expire

message from public mobile saying my plan expired and will deactivate after 90 days, has to pay on or before Dec.29, I have auto pay, and my plan expire and auto pay on Feb, 2017. Why?

pingtang by • Great Neighbour / Super Voisin
  • 2137 Views
  • 10 replies
  • 0 Bravos

Resolved! How to change self serve user ID

I am new to public Mobile, can some one help me how to update username of my selfserve account to a new emailIDmany thanks in advance for the help

kris512 by • Great Neighbour / Super Voisin
  • 1265 Views
  • 3 replies
  • 2 Bravos

Possilbe ETA

Being new to this Community and looking at all these posts, seeing that the Moderatos must be working as fast as they can .It would be nice if PM Headquater could keep the Community more up to date when there problems will be answered at lest some ty...

Gioconda by • Great Neighbour / Super Voisin
  • 810 Views
  • 2 replies
  • 0 Bravos

3 week no service, and now the sim of previous carier is blocked

Hello I hope everyone will be fine. I think I had the same issue that other already experienced. I tried to activate my sim on 19th of Nov at payment section I entered all the information correct after that I submit for activation. Error appears you ...

Wa by • Great Citizen / Super Citoyen
  • 1215 Views
  • 6 replies
  • 0 Bravos

FRUSTRATED! NO SERVICE

Hi, Today was my second official month on the 90 day /12 gb plan. My data, calls, etc are not working. My phone randomly stopped working. I have changed the APN settings, changed my SIM, restarted my phone etc etc. Nothing is working. Please advice w...

Porting Problems

HELP HELP HELP!!! I have joined PM since the $40 promo.  It is 2-1/2 weeks and still not solved.  I have tried email but it came back with a standard respond on teaching me how to use the self-serve porting system.  I must have try that system a hund...

SuperKnight by • Great Neighbour / Super Voisin
  • 656 Views
  • 2 replies
  • 0 Bravos

Waiting for 2 weeks to Port Number

Hey there,I've still been waiting to port my number over for 2 weeks now. There was an error in porting my number over and I had already posted on the forum, but no response. I've been running both my old account and my new account at the same time u...

druskies by • Good Citizen / Bon Citoyen
  • 1167 Views
  • 4 replies
  • 0 Bravos

can't make calls

i am new to PM . i just activated my sim, got new#, but nothing but nothig works. i tried to fit APN, doesnt help. my phon unlocked and previosly checked IMEI #can somebody help me???? 

andreyfaigon by • Good Citizen / Bon Citoyen
  • 1650 Views
  • 7 replies
  • 0 Bravos

Re: cant make calls

i am new to PM . i just activated my sim, got new#, but nothing but nothig works. i tried to fit APN, doesnt help. my phon unlocked and previosly checked IMEI # 

andreyfaigon by • Good Citizen / Bon Citoyen
  • 840 Views
  • 2 replies
  • 0 Bravos

still not resolved - ported Nov 19

For community members for jump at others who are experiencing difficulty and say "be patient", what do you do when you have been patiently waiting since Nov 19?I am new to PM, ported on Nov 19. My wife's account had a problem but was resolved after 3...

evergreen by • Good Citizen / Bon Citoyen
  • 1110 Views
  • 4 replies
  • 0 Bravos

Resolved! failed port from WIND...have I lost my number?

Hi,I attempted to port my WIND (Freedom) number over 2 weeks ago.  Within minutes, my service with WIND was terminated but my number hasn't actually ported to my PM account.  I'm currently pregnant & in my third trimester...my doctors have had to lea...

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