Community

App payment issue

Trying to change plan to add Mexico.  Payment on app fails to multiple cards.  Now my data doesn’t work

International Cell use

We are going to Mexico and would like to know if we have WiFi and cell phone use there?

Number transfer

Hi there, I lost my old public mobile SIM card on vacation. I bought a new SIM and I want to keep my old number. When I go to register the new SIM - It brings me to my existing public mobile account which still has my old SIM card credentials, number...

New activated on Jan 22, but no internet and no calls

Hi:I just activated my account today on Jan 22, but now no internet and can't make a call. Help pls. -Rui

Transfer eSIM to new phone

Hey there, I want to transfer my eSIM from current phone to another iPhone. What are the steps to follow? 

Service is not working

I need to speak a live agent asap.  Thank you

Phone calls from Mexic

How to call Canada from Mexico, my call does not go through 

Plan Unavailability

For the longest time, I had a $22 a month plan that was just Canada wide coverage and gave me something like 4GBs a month. However, over the holidays I was travelling so I switched to a $35 plan that had Canada-US-Mexico coverage. Fast forward to now...

Charge to my bank account

Why was I charged $45 today when I don’t have an account with you ?

Long Distance Call

I paid $15 for 300 Long Distance Call but couldn't call to Hong Kong. Please process a refund for me.

payment

Hi,I have not had phone service for three days. Every time I try to make a payment, I get the message: “Sorry, we’re not able to process your payment at this time. Please try again later.”For the last seven years, my payments have been made automatic...

Cannot subscribe with my credit card: Payment Failed

Hello,I am trying to pay for my subscription with my credit card but the payment is failing. The error I get is:Payment Failed: please try again or use a different payment method. I am using a credit card issued by a bank in the US. I also tried usin...

Phones?

Does Public Mobile sell phones or have phones with their plans? 

I need a ESIM refund

Switched to a new phone, public mobile store charged me 5.65 for a new eSIM even though it should allegedly have shown $0 when i was doing the purchase/checkout in the app.I had submitted a ticket about this before, but never heard back, and the tick...

How to stop add-on purchase

I got charged for 4 blocks of 4Gb data, but I never ask for them.In the app I didn't see this option in add-on but via sms I once received a message to send a code to buy a 4Gb data block. How to block add-on from being charged to my account ?

Promotional Offer

I deleted the promotional offer text message that was texted to me. Can US Mex 5G/60GB $34. Please resend the text. Thank you

Charge twice

I change my subcription and I was charge twice, can you rembourse me plize

Long Distance

Can I phone to the USA toll free? 

How do I update my payment information

Going to voicemail

why is my phone always going to voicemail?

mobile data not working

I am in Hawaii. Voice and SMS roaming work, but mobile data does not . I am using an iPhone XR with a Public Mobile eSIM. iOS does not show Cellular Data Options, Data Roaming, or Network Selection. I've been advised i need to tell Public Mobile to r...

If I am late on payment date what happens

Not satisfied

Hello, I have no access to speak to costumer service so I will send it here.I am writing to express my extreme frustration with the service I have received from Public Mobile.I recently bought a new iPhone and needed to transfer my phone number. To d...

Transfer from other carrier

I recently transferred from previous carrier, freedom, mobile, to Public Mobile. The transfer appears incomplete possibly because at the time there was an outstanding balance on my account with Freedom mobile, since settled. How can I complete the tr...

Phone call from Portugal

I tried to make a call from Portugal to Canada but nothing worked. What am I not doing or doing wrong???