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my old number was ported over. during process, my public mobile account was not finished being created. now when i try to sign into my public mobile account, i cant receive texts, so i cant access my public mobile account

Failure when activation

I created an account with Public Mobile, selected a plan and paid for the plan on my computer. Then I scanned the QR code on the page right after the payment page using my cellphone to download the app. I logged into my account and followed the instr...

Activation trouble

I tried to port my number, got a message unable to complete activation, get support. Support says I had to chose a new number because I was coming from Koodo. Now I can’t get back to change my option. How do I fix this? It already took payment!!!

Visit the wild north! Go Kayaking! Drop your kids phone into the lake!

So.. My kid went for a thanksgiving kayak trek up north, and made it less than an hour before her phone went into the drink. I tried to log into her account to order a replacement sim, but its sending a code to her phone.. which is on the bottom of t...

Resolved! changing to a different phone

I am changing phones to a different model refurbished phone. (samsung s10+ to s23). I would also like to change my plan to support 5g. I am hoping that I can just transfer my sim card, if it fits and if it has survived a short sojourn in the toile...

Resolved! Traveling to the US

My plan is good until 2nd week of November. I will be traveling to the US this week. Am I still able to use my phone as normal or do I need an add-on? If I do an add-on, am I restricted from using my normal amount of data?

Transport number got lost

I was transferring my number from Bell to PM. I got the message to port my number. But I missed installation of esim card. Now my service from Bell is cut off, but I can't log into PM account to download a esim card as i can't receive the code send t...

Slow speeds

Hello , I am on a 5g plan I used to get speeds in the 100mbps now I only get between 0.49 mbps to. 1mbps I did reboot my device multiple times made sure I had the latest updates , I have not just changed plans I am on the same plan I had months ago w...

I used a Referral code from a friend but it did not get applied on my plan? Can you apply now ?

Hi,I am a new public mobile subscriber and was referred by a friend I used their referral code but it seems it did not get applied at the time of subscription. What is the best way to apply it now? ThanksD

MY DATA ISN'T WORKING AT ALL

I need to use my data today, however my data isn't working at all. I tried everything what the chat bot rcommand to do.

Resolved! need to pay for my subscription and know my 4 digit account pin

I would like to pay for my original subscription plan and how to do that ? After I called *611, they asked me to type the 4 digit PIN number, what's my PIN number and where can I find it ? Thanks! Urgent!

sept payment

you took out of my account 2* pymts in sept.

Resolved! How to make pending rewards available?

My rewards have been there for six months, and they never become available. What should I do so that I can redeem my rewards?

Outbound Caller Display

When I call someone with an iPhone who does not have my contact saved, it displays under my number “Sarnia” but I don’t live there. It causes people to not answer my calls because they think that it is a scam call. I would like my outbound Caller Dis...

Changing my cell phone number without losing myrefarals

Hello as stated in the msg. I will want to change my number to another one but I an a little apprehensive that I will lose the referrals I have have accumulated over the years if I change the number. Can you please clarify and help me with this issue...

Resolved! Re: So, What is Up with RCS on iOS18?

Do emoji reactions to text work between iOS and android?I just switched to PM and last night they appeared as separated text like « bob put a smiley face on hello bob »

Can’t make or receive calls

HelloEvery thing was going well but now I can’t make or receive calls. I have turned phone many times, it is not in wifi only and it was working well before. I can’t seem to log a ticket as it says “Forbidden A1” every time in press the link. Thank...

Testing PM, ready to move my number

I’ve been testing the PM network and have decided to go ahead and move my number from Bell. How do I move it to my current PM number/eSIM? Or do I need to cancel this account and start fresh?Thanks in advance.

Forgot ID

Hello, I forgot my eversafe ID, could you please send it back to me? My electronic adress is xxxxxxxxxxxxxxxx@xxxxxxxxxxxx

Subscription won’t activate

I’m on step 6 and won’t activate. Can’t go back and when I ask for support it just runs in circles

Resolved! New activated account

I juat set up mu.public moblie account ans ported over my née number. I can't get text to come thru. I call call out thags all. What do i do?

Additional payment

On October 13th, I was charged $34.50 twice for a twice monthly charge request, I want you refund my money

Data is really slow in Montreal

Is there a reason why Public mobile tops out at 20mb/s data in Montreal?Generally it's 15-17mb/s....I just switched from Rogers and this is pathetic, I would always get over 70mb/s with Rogers LTE, does Public mobile just have really bad service in t...

Poor cell signal reception

Cellphone reception in my area and surroundings is very poor. I have installed a signal booster with a log periodic antenna on my roof and the signal amplifier and panel antenna inside my house. I have pointed the roof antenna in the direction of the...

Cannot send or receive photos to/from IPhone users (yes my settings are on)

I recently switched to the OnePlus fold and can't figure out how to send or receive photos or files from IPhone users

Rewards and referral no show

A family member purchased a subscription for me on October 1, using his referral code when opening the new account. He created the account on his desktop, adding the referral there, but then had to continue on the app to get an esim, pay and activat...

Put wrong package on phone

I put $15 US plan on phone (this morning) for $15, but I don't need text I need phone calls. Can I get it cancelled so I can pick the phone call option?

US Roaming not working

I put a US roaming plan on my account and I cannot make or receive phone calls. In Tuscon.

Resolved! Unknown Phone Number

Hello, I've recently purchased a SIM card from this provider and when I got the sim inside my phone and went to check for my phone number it said "Unknown" do I need to register through the app first to get a phone number?

issue with esim activation

Hi Team,Am a new user, activated esim thru online, but am able to make calls but not able to receive the calls, looks the calls are receiving by another person, hope same number allocated to two different users, please let me know I can contact cust...

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Failure when activation

Activation trouble