Public Mobile Community

Lost SIM card

I received a new phone and lost my SIM card while transferring cards. How can I get an esim for my new phone

Resolved! Need invoice from 2020-2021

Hello, I am no longer with public mobile. I cannot access my old account. I need my phone bill invoices from January 2020- February of 2021 due to a CRA audit. Please help

Resolved! Canada to Canadian Cell in Mexico

I have a Canada/US/Mexico phone plan. How do I give someone in Canada the correct number to call my Canadian cell phone while I'm in Mexico? I'm expecting an important call. Any firsthand experience appreciated!

Can't make a payment

I had some previous fraud issues but turned to be an error, now my is working but i can not login to pay my bills please advised?

Sim never arrived

Does anyone know how to get Public Mobile to send another sim? I ordered it about 2 months ago with a plan and have not received it yet. I can't seem to get in contact with anyone who will help me with it.

Phone not showing new phone number

I subscribed to the 23 dollar plan. I chose the esim route but that didn't work out so I bought a sim card. I chose a new phone number but my phone isn't showing a phone number. In setting it shows there is a public moble card in the phone but now...

Service Provider Switch

Hi there, I’m switching to public mobile from Sasktel, and I can’t manage to switch. I followed all the steps, but I have no service and Sasktels SIM still works. What should I do

Can't send sms

I sent many sms in a short period of time now It doesn't work when I send some

reset my 4 digit pin

How do i reset my 4 digit pin to do a payment on the 611

Resolved! Can't log into everbrite account

I lost my phone two days ago and now I no longer have access to my email to verify when trying to log in as it was logged in but I can no longer change password for email as to do that I need to verify with a phone I do not have . I'm trying to log o...

Eversafe is blocked in a loop sending / asking for OTP over and over

I cannot login to my account. Eversafe is asking me for an OTP in an infinite loop and is not letting me in, even if I enter the OTP numbers correctly.Please help, I need to change my payments details, and this is obviously completely blocking.

Resolved! My autopayment for January never came out

Hello - I am used to seeing a charge on my VISA for my monthly payment but January did not come out for some reason. Does anyone know who I can talk to about this?

Change subscription

Recently I have been trying to change my subscription plan to a cheaper option. As I'm just not in service very often and I do not need the more expensive plans. But anytime that I go into the app to change the subscription plan it does not show me a...

Resolved! Louise

Unable to make international calls despite purchasing (twice) 300-minute call time. It keeps saying to contact Public Mobile.

credit card payment

How do I change credit card information?

Coverage

Does the Canada, US, Mexico plan cover calls from Bonaire? Can I use my PM phone in Bonaire?

My number

Can't remember my old number

Anyone needs Refer code for a $10 credit??

removed referral code spam

What is my account number?

When i login, i see last 4 digits of my account. What is my complete account number?Thanks

Problems with new sim

Okay so I just bought a brand new physical SIM card because my new phone does not support esim, no I've got my account transferred to the new sim and have it in my phone reset the phone but the SIM card is not showing the phone number and it's not le...

Deadzones, slow speeds with full bars

Just migrated to Public. Noticing that I have a lot of deadzones in the lower mainland (greater Vancouver). This happens even when it is showing my connection has full or near full bars.Running on a new Oneplus 12R made for North American market. Had...

Ongoing issue: Degradation of wireless services in Alberta

HI All, there is an active outage for AB for Mobile Data.With VoLTE, it might affect voice as well

Can I use my current phone plan in New York?

Can I use my current phone plan in New York? If it is possible, I have a few questions:1. When I arrive in New York, how can I send a text message and make a phone call to my friend in New York?2. Can I use the remaining data from Canada while in Ne...

Resolved! How can I retrieve my account number when I'm locked out?

How can I retrieve my account number when I'm locked out?

Phone number not ringing

At some point today my phone stopped ringing when my number is called. The caller is directed immediately to my voicemail as if my phone is off. I thought I must have done something to my phone settings but after messing with it for a while I finally...

I want my previous number

duplicated. Please refer back to your original thread

Switching from esim to physical sim card

I just purchased a physical SIM for my new phone and I need my phone number transfered, at the same time I would also like to know what's going on with my request to transfer my Telus phone number as my public mobile number it said it was approved bu...

Activating new number, but OTC sent to new number which is not activated: Catch 22

Started a new account and tried to activate the SIM with a new number. But the app needed to confirm the choice before activating the number by.... sending an SMS code to the new number which they haven't activated yet until I enter the code.Now I'm ...

Severe network issue data and mobile network

just an update at 7:48 PM Pacific timefrom what I’ve heard it’s from Telus removing the Huawei hardware that’s causing issues right now the 5G 4G LTE issue still hasn’t been fixed 3G is working intermittently. I’m not receiving calls my friend tried ...

No internet

i have problems lately with my phone. I have a subscription for use as well in the USA and Mexico. However when i was two weeks in the USA my phone only reported ‘no service’..and sometimes form a short while i had service of t-mobile. The internet w...

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