posted 5 hours ago
Announcements
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posted 08-12-2024
posted 05-28-2024
Trending Topics
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Public Mobile Data extremely slow - cell tower maintenance?
by jchow2630 -
Important Update Regarding Recent SMS Notifications
by Ck_PM -
Auto-Renew Payment problem affecting multiple Public Mobile customers
by Roo3d -
USA Roaming Review
by kb_mv -
Putting a hold and then reactivating after 90 days
by Shanky -
How to get ahold of a customer service representative?
by Janejaws -
Data is not working
by cava2024 -
Slow speeds
by Seabass383
Recent discussions
Data 100% of 250Mused but history shows 5M
My data shows 250/250M of data is used. I checked the usage history and it only shows about 5M. Where is my other data history?I did the help suggestions for network reset and validated APN settings and everything was correct. I can not see where my ...
getting help
ihave 4 accounts with public one the credit card is expired and i have dificulties getting init seems its impossible to get help nowi have been with them with over 10 years and things are getting more comlicated everydaywhy
$15, $19, $21, $25 dollar plans all GONE. After more than 4 years with Public, I'm leaving.
The utter thievery... the audacity of this company is sickening. Treating long time customers like this. Why is it that I'm forced to take a $30 plan?! This is nonsense. Treat new customers like royalty but old and faithful ones like this. Goodbye Pu...
‘Invalid Address’
I’ve been trying to update my address and I keep getting an ‘invalid address’ error! I enter my details correctly and even tried it a couple of different ways. Public Mobile doesn’t seem to recognize it. I’ve had payment issues in the past and I thou...
number port in/out question
Hi there,I wonder if someone can help me on this complicate situation. I do have a TELUS postpaid plan (account #1) and Public Mobile prepaid plan (account #2). Due to the high monthly charge of the TELUS postpaid plan, I purchased a TELUS prepaid pl...
Please cancel my account
I am unable to activate the eSIM emailed to me and thus wish to have my account cancelled as I have not fully activated service nor wish to be billed nor use your service due to working on this for nearly 2 hours
Scheduled Maintenance on October 20th
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: October 20 | 1:00 AM EST to 10:00 AM EST or October 20 | 10:00 PM PST to 7:...
subscription
Once I set up an account with my Mastercard Can I then change payments to be withdrawn from my saving account in my bank? (not a credit card)?
Resolved! Problem Porting Number from Chatr
Hi,I recently joined Public and initially activated with a new phone number to make sure everything works. After that, I requested for my number to be ported from Chatr. I had to go through this process twice as initially I entered the IMEI and then ...
Network selection - what is 999 40?
Hi community!I'm wondering if anyone can tell me more about the network selection options, specifically what is 999 40? Is it best to use automatic or select public mobile manually? Thanks!
US Roaming talk and text
I purchased a 15 day US talk and text yesterday. Yesterday I made some calls successfully. Today I am unable to do so. I can however send and receive texts. Can you please help me?
updating payment info
I received a new card with a new expiry date and cvv, and can't figure out how to update my payment method to reflect that change.
About making a payment
I lost my wallet and all my cards. So that's why public mobile can't get there payment, how can I fix this so it's auto pay again
Subscription is not changed to new one
I set a subscription to change at the new cycle but it is renewed to the existing one. This is second month that this happened. I first set a new subscription to take place in September but it didn’t. I tried again for October but my plan is still th...
I can't make a call indoors.
The cellular Coverage in Peterborough area - specifically Fleming College main gate is not good at all.Its now getting to the point where we will need to change carriers if it doesn't get better.I work in a commercial building and have to go outside ...
Points
Do points still not expire? Do I manually pick a way to spend them or does the points automatically go towards paying my bill?
SIM 1 NOT ALLOWED
Hi, I got new phone Galaxy S24 Ultra, my sim works fine on old phone but new one cant recognize the card, cant register on network. It says: SIM 1 NOT ALLOWED
Re: SIM card
It looks like my SIM card is failing, which is causing the high data usage I had yesterday. How can I get a new SIM card?please give me information anyone
Why has my data stopped?
My plan is One GB, and I used all of that this month. I do however have a One time promotion of 5 GB, and I used only two of that. Why isn’t Public switching over so as I could use the other 3 GB? I also have an add on of 2 gb with 0 used. Why can...
Re: Phone number not eligible for port
Hi, @hTideGnow/@Petrina could I please get the number of the porting team as well. I am facing the same issue, used my IMEI instead of the account number and am now stuck...
Location
Are we able to see the location we were at when we sent a message or a call
Resolved! Cant join Public
Hey guys, trying to join public mobile, but, I have created the account but to complete the process, its not letting me go ahead, and showing loading screen only. Any suggestions?
activate sim
my sim did not activate properly SIM my number also has not been ported i already paid my subscription
re triggering transfer request.
I didn't get the 90 min phone number transfer confirmation so I was wondering if my number for transferred
Data usage report is incorrect
Hello,My data renewed today, Oct. 16, 2024. My plan includes 250MB of data. This easily lasts me all month. My report today says I have used 100.68 MB already in less than 24 hours. How so? I have turned off my data and stopped as many apps from...
Can’t send out receive phone calls
I can’t send or receive phone calls. It started with not being able to receive text verifications on my phone. I went to cellular data and found it was using my daughters phone number(also a PM account) for cellular data. I went to iPhone ID to sele...
Resolved! Data not working on Ulefone Note 16
I got a new phone but the data doesn't seem to work with my SIM card and this phone. It only shows options for 4G, 3G & 2G. Does it have something to do with it being LTE?
Being Curious
Just wondering how referring a friend works for in the United States?
Re: USA Roaming
So I am currently in the USA, Coeur D’Alene Idaho to be exact, and every time I try to make a call to Canada or the USA I get “call failed”. I sent my son a text message and told him to try calling me from Canada and he got “call failed”. I took you...
Resolved! Unable to make any calls while roaming in California
I have the 50gb north American roaming plan. Data and text work fine, but I am unable to make any voice calls, even to a California number.
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