Community

Subscription

Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore? Thank 

Phone Number Given to Another Customer, AGAIN

Hi there,For the second time in the last 8 months my phone number was assigned to a new customer. I am current with my plan payments (always made on time) so there is no reason for my phone number to be given out to someone else. I find this bloody f...

Referral reward

I joined Public Mobile in March and applied a referral code but my friend didn’t receive the reward. I might have input the code incorrectly. What should I do?  Thanks

Referral Code

My husband sent me a referral code to sign up but when I registered, something went wrong with the browser and the code wasn't used.  Now I'm signed up OK but cant enter the referral code  at this time by using the buttons on "my account" -- it shows...

Free $5 dollar per month

Hi why is there no more Free $5 dollar per month  on my account? Is there ways I can get free money so I can lower my monthly cellphone bills?Thanks

Not able to receive sms

I just join this provider few days ago and transfered my number. I am now able to send sms, call out and receive call but not able to receive any sms. What can I do to receive any SMS?

Tenure and ATU Redemptions

I have a question about tenure and ATU redemptions. I used to enjoy a $4/month discount on tenure and $2/month on ATU. Do either of these get reflected in the new rewards program? I could wait a month to see how it works out, but I thought I'd ask so...

Not receiving incoming call/text when porting from FIDO

I've recently ported my number from FIDO. I've received the text from FIDO asking me to confirm the porting process. I've replied YES to it. Now I'm using the PM sim card, which I can use for outgoing call/text. But Incoming text/call are still getti...

Missing referrals

Hi, I had a total of 15 referrals and I just noticed that when I was switched to the new 'Public Points'  program my referrals have gone down to 11. I never opted for this new points program... Was everyone opted-in automatically?I'm just wondering w...

USA Usage

If you look at the attachment you will see the advertisement that Public Mobile uses for enticing users to join.  I did that.  I have a question on the USA usage that is listed there.  It says that the data is within the Canada and US.  I want to con...

Voicemail - callers get busy signal

My voicemail had been working for over 2 years now and suddenly when the call forwards to voicemail, you get a busy signal.   I haven't changed any settings.  I was able to access voicemail by dialing 1 on my phone and my greetings are there.    Ther...

Number porting

I ported my number from bell yesterday, but I can't receive incoming calls or text. What can I do?

Talk issues

I can receive calls but can’t make calls anyone know what’s going on

Can't receive referral reward

One of my friend joined PM in March and applied my referral code in the registration. But untill now I have not received the referral reward yet. Would like to know what's happen?

Reward

Bill and loyalty

Hi.My pay stopped because my credit card expired. Now I pay but I no received loyalty and automatic payment credit they charged full amount to my credit card 

Switch number to another phone

My current phone has a public mobile e-sim. The screen is broken so I can't see it or use it. How do I switch my number to a new phone? Thank you!

Can't send or receive texts but need text verification code to log in!

Hello, Title says it all. Cannot send or receive texts and it's been more than 2 days since I transferred my number from another carrier. Calling works.  Messaged @CS_Agent  last night but haven't heard back. As a first time PM user I am NOT impresse...

SMS not working since Friday after number port

is there a CM online, I have tried to send a message and no one has gotten back to me. I ported my number from Bell and am able to send and receive voice calls, also data seems ok. but i cant get any SMS. I was told to send a note to CM alias, I have...

Cannot Message

Hello, I switched to Public Mobile this morning (13-May-2024), but cannot message right now. My iPhone keeps showing the phone number being verified. Without message, I cannot log into my account to do anything. Seek your immediate help, please. Than...

SMS / MMS issue migrate S21FE from fido

I have helped many people migrate without issue.  Usually resetting the APN setting to default populates them properly and all works. In this instance NOAny suggestions before a factory reset / wipe?Origin carrier is FIDO / ROGERS (phone number trans...

jan

Can't receive sms

I need 2 factor authentication to login to my work emails, but I don't receive sms, please help resolve  

no text messages or voicemail

Joined yesterday and port my number.I can receive and make calls but no sms text messages. No access to voice mailRam

Need PUK and Can't get into account

My daughter needs a PUK to unlock her SIM card. However, I am not able to log into her account to contact customer service because when I enter her email and password it asks for a verification code that's been sent to her phone number. However, sinc...

the loyalty rewards gone

Why are the loyalty rewards gone?

Unfinished number transfer

I initiated the number transfer and it seems stuck in progress. My phone still works on old provider except outgoing text.on mobile all I can do is outgoing calls.received a sms 48 hours ago and confirmed transfer . Received a message from public 20 ...

Out of Minutes???

This is the second time that I can't make a call because I'm supposedly out of Minutes on an unlimited plan... Last time they had to reset my account... Could any agent weigh in and help? I can't make a call because I'm supposedly out of minutes on m...