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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

je suis perdu mon cellulaire, SVP, qu' est ce que il faut faire?

Bonjour, hier, je suis perdu mon cellulaire, j'aimerais savoir, qu' est ce que il faut faire?, pour avoir une nouvelle SIM, avec mon meme numero, merci beaucoup. Nacira Perez

Resolved! seasonal hold

How do I put my phone plan on a hold, when going away for a couple of months

Resolved! Current Plans vs Competition

I have been with Public Mobile for about 16 months, and have 4 other family members that I ported over to PM about 10 months ago as well. We are all on the old "$40 Canada-wide Talk + Text + 1GB Data" plan and have been happy with it. I now see the n...

I lost my phone and I need a new SIM card, What should I do?

Resolved! New Sim order difficulty

I have received an email that my wait is over and I can oder a Sim card now. But to begin with the proces when I put my email address it says it is not a valid email address. Contrary to this I received notification on the same email

I'm on a grandfathered plan, can I transfer my number without breaking the plan?

Hi, I just bought an alcatel one touch and would like to activate the prepaid koodo sim card

Hi, I was told I could use a prepaid koodo sim card with an Alcatel onetouch. Further more I was told I did not need an email address to register and use the phone. Is this true?? I looked on the site and did find anything.. Any help would be apprec...

Resolved! how can i cancel my account

please can you tell me how can i cancel my public mobile account. Silvia

Unable to ACTIVATE MY SIM CARD haven't used phone in about 5 months

unable to activate my sim card and phone havent used it in about 5 months

Resolved! Hi I would like to take Public Mobile!!! Please let me know how Can I get it

Hi I would like to take Public mobile. Now I am in Bell. I don't want to use bell anymore. I checked the public mobile plan - it says 10 , 30 and 90 days.I want for long time. please let me know How can I get sim.Bishnu

Still not activate my service why?

HiI made the payment for my account $15 dollors.To activate my service for 10 days plan.Some one from pm told me it's talking time to activate my service 30 min or 1 hour But I still waiting , I can't make calls please let me know why ?Thank you.

I just order a sim card,can I still get same number cause I am with virgin mobile now,

Resolved! Unused data roll over?

I am thinking about switching to PM from wind mobile in vancouver BC. After browsing the site i came up with a question which i couldnt find anywhere else, the fine print under the plans tab says that any leftover add-ons data and minutes will be ro...

Resolved! what is the rate for international calls

what is the rate for international calls?Please send me a list of the rates for different countries.

Resolved! what is your tax numbers?

what is your tax numbers? I've been charged the taxes all the time, so you must have the tax numbers. I can accpet that you don't have invoice for your clients, but at least give me your tax number.

Resolved! Sim Card Expiration

Do Sim Card have any expiration if I didn't register it yet?

Switching to iphone from Android

I have an android and want to change to an iphone 4S. My existing SIM is too big for the iphone. Can I keep my number and info and get it onto a smaller SIM?

Resolved! is there any customer service in this provider, public mobile....

is there customer service

Can anyone confirm that iMessage works with phone number on a plan with international texting?

I heard people were having issues with iMessage and Facetime activation due to the fact that they were unable to send international text messages, however now that this feature is available can anyone confirm that this issue has been fixed? Can you s...

I Keep getting texts from PM

"Public Mobile here. sorry, we dont offer text messaging outside of canada at this time." I'm not texting anyone outside of Canada... and usally when i get this message my call drops just before that.

Resolved! Help! Data not working even after APN set? [LGG2 D802]

I've set up the APN like the other posts have suggested but I still dont have data.Granted, I've just activated my Public mobile account a couple of hours ago but I can talk and text on it, which means everything should have transferred. I'm using an...

ACER Liquid Z220

I have an Acer Z220 and it wasn't found when I put in the MEI # ....will I be able to use it?

can i use my galaxy ace 11 x in england

can i use my galaxy ace 11 x in England

not registered on network

Love my new service

Gotta say guys, I absolutely love my PM service.I have had absolutely 0 network issues, only small issues like porting that were solved extremely quickly.The best part, are the rewards. I paid my account balance today, $23. Unreal. Puts a huge smile ...

Resolved! Amazon firephone compatibility with Public

I just bought Amazon 32GB fire phone GSM. Is it compatible with Public's network. Per Specs here are the compatiblity specs:UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz), Quad-band GSM/EDGE (850, 900, 1800, 1900 MHz), 9 bands of 4G-LTE (...

Will my phone work?

PM has posted the following on the page Your Phone Might Not Work: "Remember our SIM cards are free, so the best way to find out if you’re ready for our network is to just order one and try it out." (I got this response when I entered the IMEI for my...

Resolved! Do Public Mobile(Telus) users also have full shared access to the Bell network as reg Telus users?

As I understand Public Mobile is a Telus company and uses the Telus network. Telus and Bell have a reciprocal network sharing agreement. Do Public Mobile(Telus) subscribers also have full shared access to the Bell network as "regular" Telus brand c...

Is Cubot X15 work with our Network?

So I'm usually pretty tech savvy however my brain has failed me lol, I stumbled across this phone which and I'm not sure if it will work with our Network, so here is it's bands:Brand:2G: GSM 850/900/1800/1900MHz3G: WCDMA 900/1900/2100MHz4G: FDD-LTE B...

Hi i have an iphone5c but the celluar data doesnt work.

Hi i have an iphone5c but the celluar data doesnt work for my new pb sim i got the 1gb plan unlimted text and call,the call and text works but the cellular data doesn't.

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